2 of 2 Permanent 1st Line Engineer Jobs in Salford

Join to apply for the 1st Line Support Engineer role at Razorblue Group Responsibilities: Provide 1st line technical support to clients, supporting networks, cloud services, infrastructure, and connectivity. Troubleshoot and resolve technical faults and issues. Respond to client queries and service requests. Assist with user rights, passwords, and accounts. Handle basic security More ❯

We’re looking for a proactive and customer-focused 1st Line Support Engineer to join our dynamic Service Desk team, supporting the delivery of our newly launched On Demand Service Desk . This innovative service provides comprehensive IT support, combining reactive incident resolution with proactive change management. You will play a key role in enhancing … at our Salford Quays office from Monday to Wednesday, and the flexibility to work from home on Thursdays and Fridays. Day-to-day responsibilities include: Responding to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt resolution. Diagnosing, troubleshooting, and resolving end-user issues according to SLAs. Assisting with hardware deployments, including desktops More ❯