Associate Director - Customer Success Management
- Hiring Organisation
- Jobleads-UK
- Location
- Salford, England, United Kingdom
business, economics, finance, marketing or related fields. Responsibilities Strategically oversee the EA and Americas Region Corporate & Government CSM Tier 3 team of Customer Success Managers, ensuring retention, satisfaction and loyalty of clients. Drive customer‐focused retention efforts to assist sales and customer service in meeting targets … related to customer interactions, revenue and sales. Scale, automate and find efficiencies to support a high volume of accounts. Act as key point of contact for day‐to‐day issues and questions from the team, ensuring adherence to processes and providing feedback and coaching. Demonstrate deep understanding ...