1 of 1 Permanent Proactive Monitoring Jobs in Salford

M&S Business operations. Acting as ambassadors for Service Management, they promote ITIL4, DevOps, and SecOps frameworks to balance delivery speed with standardisation and risk reduction. The role involves proactive monitoring of performance, identifying trends, and collaborating with Tribe leaders to address risks and implement improvement initiatives. Regular engagement with Tribe leadership and stakeholders ensures alignment, sponsorship, and … away from work. What you'll do Manage a team of Service Assurance Managers across Tribes, ensuring effective training, coaching, and onboarding. Drive continuous enhancement of Service Management by monitoring KPIs and compliance while addressing risks. Act as the primary liaison for business stakeholders and Tribe leadership to promote best practices and secure support. Oversee escalation and resolution of … Tribe leadership, and key partners to secure alignment and support for Service Management practices. Deep understanding of ITIL4, DevOps, SecOps, and IT infrastructure, coupled with strong analytical skills for monitoring service quality, performance metrics, SLAs, and risk management. Adept at planning and communicating process improvements while effectively resolving conflicts and managing challenging conversations. Capable of preparing clear, concise performance More ❯