Service Assurance Lead
Salford, England, United Kingdom
Marks and Spencer
SecOps frameworks while meeting the required service levels for M&S operations and stores. As ambassadors for Service Management, the team supports Tribe members in balancing delivery velocity with risk mitigation through standardised practices. They proactively monitor performance, identify trends and risks, and work collaboratively with Tribe leadership to deliver insights, root cause analysis, and continuous improvement initiatives. The … senior contact for business stakeholders, partnering with Tribe leaders to communicate the value of Service Management and secure buy-in for improvements. Identify trends, risks, and issues; maintain the risk register; lead development and tracking of remediation plans; and ensure leadership support for addressing key challenges. Ensure the team supports major incident escalation and stakeholder communications, delivering regular More ❯
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