First Line IT Support Analyst
- Hiring Organisation
- AWD Online
- Location
- Scarborough, North Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent
first line technical support via service desk and ticketing systems Troubleshoot Issues: Diagnose hardware, software and network problems efficiently Manage User Accounts: Administer Active Directory, permissions and account setups Maintain Systems: Support ongoing maintenance of IT infrastructure and secure environments Configure Devices: Set up user devices … Troubleshooting: Proven ability to diagnose and resolve technical issues Networking Fundamentals: Understanding of basic networking and infrastructure Microsoft Technologies: Experience with Microsoft Server, Active Directory and Group Policy Security Awareness: Knowledge of modern cybersecurity and secure IT practices Communication Skills: Strong interpersonal skills to support users ...