2 of 2 Permanent 2nd Line Support Jobs in Scotland

2nd Line IT Support Technician Location: Glasgow | Contract: Full-time | Hybrid We are looking for an experienced 2nd Line IT Support Technician to join a growing team and provide high-quality technical support across desktop, server, cloud, and telecoms environments. This role is ideal for someone with strong … troubleshooting skills, proven MSP experience, and a proactive, customer-focused approach. Key Responsibilities Resolve incidents escalated from 1st Line within SLA targets. Support and administer telecoms platforms (Gamma Horizon, Giacom, SIP Trunk Call Manager). Manage telecoms tasks such as call diverts, number changes, and diagnostics. Liaise with third-party providers (e.g. BT Openreach) for fault … resolution. Handle user onboarding/offboarding, device setup, and maintenance. Maintain clear documentation of incidents, fixes, and system changes. About You 3+ years IT support experience, including 2nd Line responsibilities. Strong knowledge of Windows Server/Desktop, Active Directory, Microsoft 365 & Azure. Familiar with networking fundamentals (TCP/IP, DNS, DHCP, VPNs). Experience with More ❯

IT Support Engineer - Onsite/2nd Line/Inside IR35 We're supporting a leading global semiconductor company in their search for an IT On-Site Support Engineer to join their team on a contract basis. You'll play a key role in providing hands-on technical support across hardware, software … and network systems, ensuring smooth day-to-day operations within a complex technical environment. Responsibilities: Maintain, analyse, and troubleshoot IT hardware, software, and networking systems. Support incidents, service requests, and VIP users while coordinating with global IT teams. Manage installations, upgrades, and decommissioning of laptops, servers, and network equipment. Handle printer support, stock control, and IT … waste disposal. Support conference room and audio/video systems, including setup and maintenance. Assist with site-level implementation of global IT projects. Provide server room support, including installation and patching. Contribute to internal documentation and knowledge base updates. Requirements: Proven experience in on-site IT support or desktop support roles. Strong More ❯