2nd Line Support Jobs in Scotland

Second Line Support
UK > Scotland

The median Second Line Support salary in Scotland is £30,000 per year, according to job vacancies posted during the 6 months leading to 24 January 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
24 Jan 2025
Same period 2024 Same period 2023
Rank 181 177 196
Rank change year-on-year -4 +19 +27
Permanent jobs requiring a 2nd Line Support 15 41 16
As % of all permanent jobs advertised in Scotland 0.31% 1.00% 0.36%
As % of the Job Titles category 0.34% 1.04% 0.38%
Number of salaries quoted 7 38 15
10th Percentile £26,300 - -
25th Percentile £29,250 £25,200 £23,000
Median annual salary (50th Percentile) £30,000 £27,400 £24,000
Median % change year-on-year +9.49% +14.17% -18.64%
75th Percentile - £31,313 £34,000
90th Percentile - £42,500 £41,600
UK median annual salary £33,500 £31,500 £31,500
% change year-on-year +6.35% - +5.00%

All Permanent IT Job Vacancies
Scotland

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Scotland with a recognized job title 4,361 3,949 4,206
% of permanent jobs with a recognized job title 89.20% 96.65% 94.86%
Number of salaries quoted 1,284 2,121 2,477
10th Percentile £34,300 £25,000 £33,000
25th Percentile £43,563 £32,500 £41,250
Median annual salary (50th Percentile) £55,000 £50,000 £57,462
Median % change year-on-year +10.00% -12.99% +14.92%
75th Percentile £67,500 £65,000 £75,000
90th Percentile £85,000 £80,000 £85,000
UK median annual salary £58,033 £55,000 £60,047
% change year-on-year +5.51% -8.41% +0.08%

2nd Line Support
Job Vacancy Trend in Scotland

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for 2nd Line Support in Scotland

2nd Line Support
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing 2nd Line Support in Scotland.

Salary trend for 2nd Line Support in Scotland

2nd Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Scotland region over the 6 months to 24 January 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Edinburgh +25 10 £30,000 -25.00%
Highlands - 2 £30,000 -
Lanarkshire - 1 - -
Aberdeen - 1 £24,000 -
Dundee - 1 £29,000 -
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Scotland

For the 6 months to 24 January 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring 2nd Line Support in the job title.

1 14 (93.33%) Microsoft
2 12 (80.00%) Windows
3 11 (73.33%) Microsoft 365
4 10 (66.67%) Social Skills
5 9 (60.00%) Azure
6 8 (53.33%) TCP/IP
6 8 (53.33%) Mentoring
7 7 (46.67%) Microsoft Intune
8 6 (40.00%) Telecoms
9 5 (33.33%) ITIL
9 5 (33.33%) Linux
9 5 (33.33%) Entra ID
9 5 (33.33%) Customer Service
10 4 (26.67%) DHCP
10 4 (26.67%) DNS
11 3 (20.00%) Active Directory
11 3 (20.00%) Avaya
11 3 (20.00%) VPN
11 3 (20.00%) VMware
11 3 (20.00%) Hyper-V
11 3 (20.00%) VMware Infrastructure
11 3 (20.00%) Problem-Solving
11 3 (20.00%) Virtual Servers
11 3 (20.00%) Coaching
11 3 (20.00%) Performance Monitoring
11 3 (20.00%) Unreal Engine
11 3 (20.00%) Windows 10
12 2 (13.33%) Windows Server
12 2 (13.33%) Mac OS X
13 1 (6.67%) Microsoft Office

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.67%) Microsoft Exchange
Applications
1 1 (6.67%) Microsoft Office
Cloud Services
1 11 (73.33%) Microsoft 365
2 9 (60.00%) Azure
3 5 (33.33%) Entra ID
Communications & Networking
1 8 (53.33%) TCP/IP
2 4 (26.67%) DHCP
2 4 (26.67%) DNS
3 3 (20.00%) VPN
4 1 (6.67%) LAN
4 1 (6.67%) Wi-Fi
General
1 10 (66.67%) Social Skills
2 6 (40.00%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (20.00%) Unreal Engine
Miscellaneous
1 1 (6.67%) Driving Licence
Operating Systems
1 12 (80.00%) Windows
2 5 (33.33%) Linux
3 3 (20.00%) Windows 10
4 2 (13.33%) Mac OS X
4 2 (13.33%) Windows Server
5 1 (6.67%) Apple iOS
Processes & Methodologies
1 8 (53.33%) Mentoring
2 5 (33.33%) Customer Service
2 5 (33.33%) ITIL
3 3 (20.00%) Coaching
3 3 (20.00%) Performance Monitoring
3 3 (20.00%) Problem-Solving
4 1 (6.67%) Kalman Filter
4 1 (6.67%) Mobile Device Management
4 1 (6.67%) Remote Monitoring and Management
4 1 (6.67%) Web Filtering
Quality Assurance & Compliance
1 1 (6.67%) GDPR
System Software
1 3 (20.00%) Active Directory
1 3 (20.00%) Hyper-V
1 3 (20.00%) Virtual Servers
1 3 (20.00%) VMware Infrastructure
Systems Management
1 7 (46.67%) Microsoft Intune
2 1 (6.67%) Jamf Pro
Vendors
1 14 (93.33%) Microsoft
2 3 (20.00%) Avaya
2 3 (20.00%) VMware
3 1 (6.67%) N-able