Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid/Remote Options
Verelogic IT Recruitment
Principal AWS Architect Location: Glasgow, Scotland, United Kingdom (Hybrid with some travel ) Salary: Excellent rate DOE Role Overview Our client are looking for an experienced Principal AWS Contact Centre Architect to design and deliver cloud-based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing … secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with industry best practices and compliance requirements. Key Responsibilities Architecture & Design Develop robust architecture for contact centre environments spanning voice, chat, and task channels, ensuring high availability … disaster recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid/Remote Options
Bristow Holland
Bristow Holland is working with an exciting global business that is looking for an experienced AWS DevOps Engineer to join their growing team on a 12 month fixed term contract. This is a fantastic opportunity to work fully remotely while designing, developing, and optimising cloud-based applications within a cutting-edge AWS environment. In this role … the reliability, security, and scalability of complex systems while collaborating with talented teams across development, QA, and operations. Key Responsibilities Design and develop scalable, high-performance solutions on AWS with a focus on robust architecture and efficient code. Continuously monitor and optimise AWS resources for performance, security, and cost efficiency. Collaborate closely with cross-functional teams … to ensure seamless integration and deployment of applications. Implement and maintain security best practices and compliance standards across all AWS environments. Troubleshoot and resolve complex technical issues as part of incident response efforts. Maintain detailed documentation of architectures, configurations, and processes. Apply design patterns to ensure code reusability and maintainability. Develop and execute unit tests, following test-driven More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid/Remote Options
InfinityQuest Ltd,
in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience … with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications:- AWS Solutions Architect Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare/public sector or regulated industries. Familiarity with SIP, telephony routing, and Ofcom regulations. More ❯