Telephony Service Desk
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Glasgow, Lanarkshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
Service Desk Analyst to join a dynamic team supporting critical telephony services across multiple sites.This is an excellent opportunity for someone with experience in Avaya environments, contact centre technologies, and telecoms support who enjoys working in a fast-paced technical support environment. Contract - 3 to 6 months Location - Glasgow Working … Troubleshoot and resolve telecoms hardware and software issues. Support telephony installations, moves, adds, changes, and site audits. Configure, maintain, and administer telephony platforms including: Avaya Communication Manager Avaya Contact Centre NICE Call Recording Perform system upgrades, device rebuilds, and configuration changes. Maintain accurate documentation, configuration records, and service databases. Manage ...