Senior Project Manager
Edinburgh, Midlothian, Scotland, United Kingdom
FDM Group
progress updates to executive stakeholders. Drive the implementation and adoption of new CCaaS platforms across the organisation. Lead the delivery of the CCaaS transformation programme, managing the migration from Avaya to NICE in partnership with a newly engaged third-party vendor. Collaborate with cross functional teams, including senior leadership, developers, testers, data scientists, and external partners to drive programme success. … or broader transformation initiatives. In-depth knowledge of CCaaS platforms, particularly solutions such as NICE. Familiarity with NICE or similar platforms, and prior involvement in legacy migrations (e.g., from Avaya). Understanding of AI technologies, live chat, and digital customer service enhancements. Proven ability to influence and engage senior stakeholders while leading cross-functional teams in complex environments. Strong expertise More ❯
Employment Type: Full-Time
Salary: £100,000 - £110,000 per annum
Posted: