6 of 6 Permanent Capacity Planning Jobs in Scotland

company, Earth's best employer, and Earth's safest place to work. We are recruiting for a passionate and customer obsessed Workforce Management (WFM) Analyst to join the EU Capacity Planning (CP) team with responsibilities for short term planning, supporting Customer Services in the EU region. Key job responsibilities We are looking for an exceptional analyst who … across the EU network to join us as a EU Workflow Analyst The ideal candidate will possess both an optimization background that enables him/her to manage quantitative planning and a demonstrated ability to think broadly and strategically about customer service initiatives. He/she will experience a wide range of problem solving situations, strategic to real-time … procedures, strong excel knowledge and a candidate with strong mathematical/analytical skills. The Workflow Analyst is responsible for ensuring multiple Customer Service sites meet service levels by staffing planning, work mix blending and call queue adjustments, and overall management of workflow across the Customer Service network. The Workflow Analyst is responsible for supporting and enhancing the performance of More ❯

assisting with IT project implementation, performing high-level system administration on various environments, managing incidents and problems to improve system reliability, creating technical documentation, ensuring cybersecurity, monitoring system performance, planning for capacity, and communicating effectively with both customers and internal teams. This individual will also act as a role model for junior team members. Key Tasks & Responsibilities Include … occurrences and improve overall system reliability Provide training/development recommendations to the management team Support the service desk team, as requested Project Implementation and Support Assist in the planning, design, and implementation of IT projects for new and existing customers Provide expertise in the deployment of new systems, upgrades, and migrations Technical Documentation Create and maintain comprehensive documentation … taking guidance from the compliance team as needed System Monitoring Monitor system performance and identify areas for improvement Implement performance tuning and optimisation techniques to ensure optimal system operation Capacity Planning Analyse system capacity and plan for future growth and scalability Ensure resources are allocated effectively to meet current and future demands Communication and Interaction: Provide high More ❯

optimize scientific computing infrastructure, including GPU clusters, high-performance storage systems, and virtualized environments Collaborate with global IT teams to ensure infrastructure alignment with scientific computing needs Lead technical planning and implementation of infrastructure improvements Provide technical guidance on architecture decisions affecting scientific workflows Manage and optimize WEKA storage systems and VSphere virtual environments Support Linux-based scientific computing … environments, leveraging managed services as appropriate Implement and maintain monitoring solutions for complex computing environments Participate in capacity planning and performance optimization initiatives Drive infrastructure automation and continuous improvement Manage relationships with vendors and technical partners Vendor & Contract Management: Manage third-party Linux support contract and contractor relationships Define and monitor service level agreements Ensure contractor compliance with … and maintain security compliance documentation Coordinate and respond to penetration testing activities Implement security recommendations and remediation plans Ensure infrastructure meets corporate security standards Participate in security incident response planning Business Continuity: Lead disaster recovery planning for scientific computing infrastructure Coordinate and execute DR testing Maintain DR documentation and procedures Develop and maintain business continuity plans Ensure RPO More ❯

building and coaching/mentoring the group resources through engagement, connection, development, performance management, and hiring plan/strategies. This will also include management of the group through resourcing planning and prioritization, capacity planning, and meeting group chargeability targets. The Director of Engineering will collaborate with the General Manager, International President, group leaders, and cross-functional teams … and enforce compliance of documented standard processes that are developed and maintained collaboratively by the technical/project leads. Maintain and improve the tools and systems that enable operational capacity to align with the commercial strategy. Drive alignment across the UK business technical engineering groups to enable effective collaboration through standardized engineering practices, resource sharing, and document control. People … Develop partnerships with outsourced resources and Convergix to augment group needs and ensure alignment to Convergix quality expectations. Understand current and future work levels to pro-actively manage resources, capacity, and chargeability targets. Escalate staffing needs to the Director of Engineering as required. Develop reporting tools to communicate team resourcing and project execution performance. Participate in recruitment activities and More ❯

to succeed. • Act as a key point of customer and internal escalation for project and service issues. • Prepare and maintain Customer Service Improvement Plans for key clients. • Ensure regular Planning and Service Delivery Reviews with clients take place and where possible, attend those meetings. • Produce detailed reports to customers on Core performance against baseline project plans, SLA, and customer … and loss KPIs. • Ownership of Service Management processes and their documentation in IT Glue. • Ownership of the transition process of Managed Service customers from pre-sales to operational support. • Capacity planning of support teams to ensure the success of newly onboarded customers. • Identification of service improvement opportunities. • Ensure customer satisfaction meets expected standards. • Build strong customer relationships that More ❯

role involves managing and mentoring a team of engineers, driving continuous improvement, and delivering scalable, high-quality solutions. You'll provide strategic and technical direction, collaborate on long-term planning, and contribute to building an innovative customer experience. Strong communication skills, a commitment to learning, and the ability to propose pragmatic solutions to complex problems are key. You'll … s broader goals and values. Some of your responsibilities will include: Lead and manage a team of Platform Engineers, aligning team functions and objectives with organisational goals, while ensuring capacity planning and preventing burnout. Collaborate with senior engineers and stakeholders to define and deliver scalable, cost-conscious, and secure technical solutions that prioritise customer satisfaction. Guide the team More ❯