2 of 2 Permanent Contract Management Jobs in Scotland

objectives, and evolving business needs. The successful candidate will bring a proactive, customer-focused mindset, strong leadership, and commercial acumen to deliver exceptional outcomes and continuous improvement. Responsibilities Service Management & Delivery Ensure that all contracted services are delivered to the agreed service levels, quality, and timelines. Provide monthly performance and SLA reports, identifying opportunities for service improvement. Customer Relationship … Management Act as the primary operational contact for key customer accounts, fostering strong, trust-based relationships. Lead regular customer service reviews, driving engagement, transparency, and continuous improvement. Gather and act on customer feedback to enhance the overall service experience and satisfaction. Escalation Management Work closely with Mitel's Escalation Management team to represent Mitel to the customer … Identify and mitigate risks and dependencies that could impact service performance. Work closely with internal operational teams such as Engineering, Technical Support, Cloud Services and Professional Services Commercial & Financial Management Monitor and manage contract margins, ensuring profitability while maintaining service quality. Work closely with Commercial, Account Management, and Finance teams to ensure billing accuracy and support renewals More ❯

cases (e.g., from current account data to business banking data) ultimately increasing data shared both in type, frequency and depth, respecting data protection and privacy considerations. Use key account management best practices to ensure regular contact with existing and potential partners. Identify new data sharing opportunities and effectively prioritise and drive and engagement plans that results in additional data … organisations, and public sector bodies Work with technical teams and internal teams to ensure data sharing products and activities align with partner needs and support product development and data management Support compliance and governance teams in maintaining regulatory standards for enhanced data sharing Draft and manage Data Sharing Agreements (DSAs) and sub-agreements to enable broader data access Essential … Know-How Relationship Management Experience Excellent communication skills with ability to influence senior stakeholders and drive progress, acting independently. Account or partner management experience with appreciation of data sharing and analytics possibilities to deliver social good Understanding of data partner organisations and their operational context, with awareness of privacy concerns and opportunities for expanded data sharing Proven ability More ❯