1 to 25 of 63 Permanent Customer Experience Jobs in Scotland

Workforce Management (WFM) Analyst, EU Workflow, EU STP Job ID: Amazon UK Services Ltd. Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth's most customer-centric company, Earth's best employer, and Earth's safest place to work. We are recruiting for … a passionate and customer obsessed Workforce Management (WFM) Analyst to join the EU Capacity Planning (CP) team with responsibilities for short term planning, supporting Customer Services in the EU region. Key job responsibilities We are looking for an exceptional analyst who is passionate about the Customer Experience, who thinks/acts globally, who has the ability … Analyst The ideal candidate will possess both an optimization background that enables him/her to manage quantitative planning and a demonstrated ability to think broadly and strategically about customer service initiatives. He/she will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. We are More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Glasgow (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer More ❯

Job Title: Customer Journey Manager - Investment Change Platform Location: Edinburgh Salary: £59,850 - £66,500 Hours : Full time Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Edinburgh office. About This Opportunity: We're excited to offer an opportunity for a Customer Journey Manager … insurance needs through its multi-product, multi-channel offering. Scottish Widows is one of the UK's most trusted providers, committed to delivering better outcomes through outstanding investment solutions, customer engagement, and digitisation. We're continually evolving to meet customers where they are and empowering their financial futures. As Customer Journey Manager you'll be working in an … agile change delivery environment, responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. You'll also be responsible for owning the continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey efficiency to support More ❯

time left to apply End Date: August 11, 2025 (22 days left to apply) Job Title: Customer Journey Manager - Investment Change Platform Location: Edinburgh Hours : Full time Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Edinburgh office. About This Opportunity: We're excited to … offer an opportunity for a Customer Journey Manager to join the Investment Change Platform team within Insurance, Pensions, and Investment (IP&I). IP&I supports over 10 million customers with their investment, retirement, and insurance needs through its multi-product, multi-channel offering. Scottish Widows is one of the UK's most trusted providers, committed to delivering better … outcomes through outstanding investment solutions, customer engagement, and digitisation. We're continually evolving to meet customers where they are and empowering their financial futures. As Customer Journey Manager you'll be working in an agile change delivery environment, responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs More ❯

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

periodically, and more details will be discussed during your interview process with our hiring managers) Expected starting salary: A competitive salary from £51,920 - £64,900 depending on the experience you can bring Closing date: 28th July 2025 Global Technology Services (GTS) is Aegon's global IT partner that provides infrastructure services, information security and global/corporate application … ops, and more. We continue to maximise the value from having a clear digital and data technology platform strategy that extends our ecosystem, as an approach to digitisation, enhancing customer experience, and improving operational efficiency. All these teams work closely together to provide innovative and digital solutions as well as critical technology support. This is essential for enabling … Aegon's businesses around the globe to be innovative, digital, and competitive, efficient, and effective, and to provide the best solutions and customer experience for our customers and shareholders. As a Lead CIAM (Customer Identity and Access Management) Engineer, you'll play a pivotal role in shaping and delivering secure, scalable identity solutions across a global enterprise. More ❯

traditional approaches, changing the way the industry operates. The successful candidate will be self-motivated, passionate, analytical and detail-oriented, possess superior interpersonal and communication skills, and have previous experience in leading a team in an operational/programs/tech environment. A high bias for action and being comfortable with data is an absolute must, and candidates must … Logistics business for Amazon Flex in the UK. Enable your team to find opportunities to automate and optimize existing Amazon Flex processes. This includes, but not limited to, our customer experience, on road driver experience, and productivity/cost programs. Identify new opportunities to experiment and pilot new programs, create new tools and reporting to drive business … to understand common challenges to adopt standard practice and identify opportunities to collaborate with tech teams to build automated tooling and solutions to hand off our processes. BASIC QUALIFICATIONS - Experience defining program requirements and using data and metrics to determine improvements - Experience managing, analyzing and communicating results to senior leadership - Experience owning program strategy and end to More ❯

CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code … methodically qualifying, accurately forecast revenue and deal progress, and provide regular updates to senior management. Ensure a smooth handover of won business to the Client Services and Delivery teams Customer Engagement: Cultivate and maintain strong relationships with C-level executives and other key stakeholders in target organisations. Understand their business needs, challenges, and priorities to recommend appropriate solutions Sales … Apply this knowledge to position CreateFuture as a market challenger and to inform go-to-market strategies We'd love to talk to you if you have: Skills and Experience - Proven Experience: within business development, sales, or similar experience in the iGaming sector, with a proven track record of consistently meeting or exceeding sales targets in a More ❯

Business Unit: Digital Experience Centre Salary Range: £23,500 per annum DOE+ benefits Location: UK Hybrid - Gosforth/Glasgow area with some remote working. Contract Type: Permanent Full Time, 35 Hours Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Digital Service Advisor, you'll play a pivotal role in creating rewarding … provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward. • Deliver Exceptional Service, If customer service and doing the right thing are your passions, we want you on our team! • Having brilliant inbound conversations, Develop skills to deliver the right outcomes for our customers. … a way customers understand. • Thrive in a Fast-Paced Role, Contribute to the overall performance of the department as a keen team player. We need you to have • Strong experience of working within a fast paced, technology-led customer service environment. • Impeccable communication with experience of making in the moment decisions within a Contact Centre environment. • Proven More ❯

Customer Analytics & Insight Lead page is loaded Customer Analytics & Insight Lead Apply locations Edinburgh London time type Full time posted on Posted 5 Days Ago time left to apply End Date: August 6, 2025 (8 days left to apply) job requisition id 140055 End Date Tuesday 05 August 2025 Salary Range £0 - £0 We support flexible working - click … here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary Our Customer Analytics & Insight Lead will define how we leverage our existing data landscape and create new data products to make more effective data driven decisions, define our Waterfront data strategy, and drive commercial results. Job Description JOB TITLE: Customer Analytics & Insight Lead SALARY: £90,440 - £131,540 (dependent on skills & experience) LOCATION: Edinburgh or London HOURS: Full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this opportunity We're seeking a passionate and motivated insight & analytics More ❯

Improvement Support Lead to join their forward thinking and fast paced team in Edinburgh. Are you an ambitious leader who is motivated by improving operational processes and the overall customer experience? Would you like to work in an agile environment, initiating and seeing through tech-based solutions? With huge backing, this organisation is continually looking to inject new … a Process Improvement Support Lead, you will play a vital role in assisting your team with complex escalations while using data to craft and executing a forward-thinking B2B customer support strategy. This senior role will suit candidates who are passionate about exceptional service and have the technical expertise to thrive in a fast-paced and agile environment. Daily … efficiency. Organise and lead your team to ensure service levels are met and industry standards are exceeded, acting as a SME for complex queries for your team. Enhance the customer approach, taking a proactive mindset while meeting the diverse needs of the B2B base. Develop advanced reports to track key metrics and discover trends from customer data, using More ❯

JOB TITLE: Customer Analytics & Insight Lead SALARY: £90,440 - £131,540 (dependent on skills & experience) LOCATION: Edinburgh or London HOURS: Full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this opportunity We're seeking a passionate and … Your knowledge and deep expertise in Group data, will help us deliver insights in a fast-paced and exhilarating Waterfront platform, where you can see how your insights inform customer experience and support business objectives. What you'll be doing Leading a team of data analysts, to build deep and meaningful insight. Leading on developing our data strategy … Trust Pilot, and building out infrastructure in partnership with the Data Centre of Excellence. Identifying new business and optimisation opportunities by harnessing our data. Support the development of the customer strategy by working in partnership with the Customer Value Management team. Supporting specific time-bound projects, working with other areas of the Waterfront platform to deliver platform-wide More ❯

ensure content effectively addresses common issues and provides clear guidance for efficient resolution. Collaborate with Digital Workplace Services and support the delivery of a high-quality digital workplace and customer experience for all colleagues. Collaborate with the team to collect key performance indicator (KPI) data, such as incident resolution times, and preparing performance reports for stakeholders. Responsibilities in … Technical: We will assess you against the following technical skills during the application and assessment process: Demonstrable working knowledge of M365 Suite, including Outlook, Teams, SharePoint, OneDrive and Excel. Experience of working with complex data and data entry, such as managing and maintaining large datasets in Excel. Proficiency in using various digital tools and platforms. Excellent written and verbal … communications skills. Competencies At applicationand assessment stages, you will be scored against the Competencies below: Analysis and Making Effective Decisions Taking initiative as the first point of contact. Experience of analysing and evaluating data from various sources. Seeking out relevant information from stakeholders to make well considered decisions. Leading and communicating/Collaborating and partnering Excellent communication skills, both More ❯

Vice President, Design & Projects We are seeking talented individuals to join our growing team! CONVERGIX Automation Solutions is transforming itself and growing by leveraging and continuously improving the strengths, experience, and capabilities of our existing businesses, along with new talent, to transform and grow into the ultimate automation solutions trusted partner, capable of solving any industrial automation challenge. The … It is critical to fully engage with Customers, Employees, Partners, and Convergix Management Teams to communicate challenges, set expectations, and predict risks to be successful at delivering an extraordinary customer experience (ECE) as well as an extraordinary employee experience (EEE). What are the performance expectations for a typical day? Engineering Performance Management Accountable for all technical … acting as a mentor to promote Convergix values. Tenacity to solve problems and take ownership of solutions with a sense of urgency. Solid understanding of industrial automation and robotics. Experience in high speed automation, preferably in the Medical Device or broader Life Sciences industry. Direct experience in programming and troubleshooting PLCs, HMIs, vision systems, robotics, and AGV/ More ❯

with their customers?An innovative software solutions provider is searching for a dynamic Head of Sales to spearhead their mission to expand market reach, drive revenue, and deliver exceptional customer experiences. This is a rare opportunity to step into a senior leadership role where youll own the entire growth function from sales and professional services to customer success … Take ownership of the sales pipeline from prospecting through to close, including outreach, demos, proposals, and negotiations. Lead and inspire a high-performing team , spanning Sales, Professional Services, and Customer Success, fostering a culture of performance, collaboration, and customer-first thinking. Drive revenue targets, reporting on KPIs such as new revenue growth, customer acquisition rates, and sales … trends and competitor insights , translating them into compelling value propositions and strategic opportunities. Work closely with Product and Technical teams to align go-to-market plans and deliver seamless customer experiences. Manage financial forecasting, resource planning, and billing processes related to recurring revenues and professional services. About You Were looking for someone who brings: A proven track record of More ❯

with their customers?An innovative software solutions provider is searching for a dynamic Head of Sales to spearhead their mission to expand market reach, drive revenue, and deliver exceptional customer experiences. This is a rare opportunity to step into a senior leadership role where youll own the entire growth function from sales and professional services to customer success … Take ownership of the sales pipeline from prospecting through to close, including outreach, demos, proposals, and negotiations. Lead and inspire a high-performing team , spanning Sales, Professional Services, and Customer Success, fostering a culture of performance, collaboration, and customer-first thinking. Drive revenue targets, reporting on KPIs such as new revenue growth, customer acquisition rates, and sales … trends and competitor insights , translating them into compelling value propositions and strategic opportunities. Work closely with Product and Technical teams to align go-to-market plans and deliver seamless customer experiences. Manage financial forecasting, resource planning, and billing processes related to recurring revenues and professional services. About You Were looking for someone who brings: A proven track record of More ❯

Insight Experience for Women - Software Engineering Fast track your career at our Insight Experience for Women, Software Engineering, Edinburgh, 2025 Do you want to learn more about Software Engineering, and how you can get your career off to a flying start? Our Insight Experience is your chance to get a flavour of what it's like to … technologies, ways of working, and frameworks to tackle complex problems and deliver industry leading services for our customers. What you'll do Join us for an enriching one-day experience in Edinburgh designed to give you a deep dive into our internship programme. The day will be split into two engaging sessions: a morning conference and an afternoon on … enjoy a tailored timetable featuring esteemed members from our Gender Network, who will share valuable insights and engage in discussions. The afternoon will offer a hands-on opportunity to experience what it's truly like to be part of our programme, emphasising the real-life applications of learned skills. This year's Insight Programme is focussed on placing the More ❯

Guest Operations Specialist Edinburgh Are you looking for an opportunity that's a bit special and different?Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers? If you are professional and courteous, with the ability to provide a world class service we'd love to hear from you. Aviation & travel … experience would be advantageous, but not essential. Role Info: Guest Operations Specialist - Customer Service/Flight Support - VIP Aviation Edinburgh Airport Competitive Salary & Benefits Package Permanent - Full time Who we are: We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional … a FTSE 250 listed business with market capitalization of £3bn operating from more than 400 individual locations across North America, UK, Mainland Europe and Asia. We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer. What you'll be doing: As Guest More ❯

made windows, doors and living spaces products and services. RatedExcellenton Trust Pilot with over 4000 reviews and voted thebestcompany in the UK in our sector by consumer championWhich.co.uk,the customer experience and service is at the heart of everything we do. With locations throughout Scotland, CR Smith is amongst the UKs largest home improvement companies with a highly … to operations. Participate in system upgrades, testing, and documentation. Integrate RPG applications with other systems and technologies as needed. Provide end-user support and training where necessary. Required Skills & Experience: Strong analytical and problem-solving skills. Proven experience in RPG IV/ILE programming. Strong knowledge of IBM i (AS/400, Power8) systems, including CL, DDS, and … DB2. Familiarity with IBM i system administration and job scheduling Experience and familiarity working in a manufacturing environments and associated business process flows (e.g. Sales Operations, Inventory, Production, Finance, Logistics). Ability to write clean, maintainable, and well-documented code. Excellent communication and interpersonal skills. Desirable Skills: Experience with SQL on IBM i, APIs, or web services integration. More ❯

The Straumann Group is a globally leading provider in the field of aesthetic dentistry. We combine experience, scientific evidence, and innovation with passion and are committed to uncompromising quality to offer dental professionals and patients worldwide the best possible solutions. As a pioneer and market leader in dental implantology, we have consistently expanded our product portfolio in recent years. … on support to end users and contribute to capability-building initiatives and user training. Analyse and share data to drive understanding of platform adoption and utilization (internal and external), customer experience and engagement, and campaign effectiveness. Identify behavioural trends and patterns to support go-to-market strategy. Data Quality & Integrity Ensure CRM data landscape across SAP CRM and … processes. Stay informed on emerging tools and help integrate them into our BI/CRM ecosystem. Market Intelligence & Strategy Support Collect and analyse data on market trends, competitors, and customer needs. Support development of internal market insight packs and dashboards. Assist in strategic reviews, commercial planning cycles and GTM using internal and external data. Who You Are Driven, analytical More ❯

you will be doing As a Supply Chain Domain Expert, you will be instrumental in managing our product roadmap. Key Responsibilities: Technical Expertise: Leverage your heavy industry supply chain experience to understand customer "wants" and identify underlying needs, translating these into actionable product development goals. Project Framing: Lead framing sessions with new customers, helping prioritize deployment to deliver … value swiftly. Customer Advocacy: Work closely with customers to understand their challenges and advocate for their requirements within our product team. Proactive Support: Monitor usage patterns to anticipate needs and suggest improvements or new features proactively. Collaborative Problem-Solving: Collaborate with engineering and product teams to resolve technical issues promptly, ensuring continuous product improvement. Documentation & Training: Create and maintain … documentation and training materials to support customer success. Helpful Skills and Experience Technical Background: Extensive experience in heavy industry supply chain management, with proficiency in platforms like SAP, Oracle SCM, JDA/Blue Yonder, and Infor. Problem-Solving Skills: Strong analytical skills with the ability to troubleshoot complex technical issues. Communication: Exceptional communication skills to extract insights More ❯

Are you passionate about using data to drive meaningful change? As a Performance Analyst, you'll play a key role in enhancing customer experience across our Delivery Operations by providing insightful, actionable analysis. You'll dig deep into complex data sets, conduct root cause investigations, and deliver performance insights that empower our Field Team to take focused, impactful … data management and analysis is essential Proficient in IT and Microsoft Office Suite, with advanced Excel expertise, including formulas, pivot tables, calculated fields, Power Query, Macros, and VBA Strong experience with Power BI, including creating dashboards and reports Proven experience in analytical roles, managing large volumes of data effectively Storytelling ability, simplifying complex data into clear, compelling narratives More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance Location: Edinburgh The successful candidate will join a highly skilled team of support engineers providing technical infrastructure … support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Education and Experience required: Proven track … in UNIX/Linux Solid technical background supporting large-scale Unix/Linux Server environments. Ability to mentor technical staff and partners to troubleshoot complex server environments and situations. Experience in a highly visible role providing support and troubleshooting services on multiple projects at the same time. Ability to communicate technical concepts to non-technical business partners. Linux and More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. Location: Edinburgh The successful candidate will join a highly skilled team of support engineers providing technical infrastructure … support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for delivery of … Understands a broad spectrum of the company's technology, Windows OS, VMware ESXi and Hyper V servers, in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include Design and installation of new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities as part More ❯

and independent dealers, as well as digital and online brokers, to deliver flexible and responsible finance options to a wide range of customers. By combining advanced technology with a customer-centric approach, Startline consistently delivers outstanding service and competitive finance solutions. Over the past decade, Startline has built a strong market presence, working with over half of the UK … of Startline's digital strategy. This role is central to ensuring a stable, secure, and innovative technology environment that supports the business's ambitious plans for digital transformation and customer experience excellence. The Head of IT and Digital will play a key role in shaping the future of Startline's digital capabilities, working closely with senior leaders and … a growing and innovative business like Startline. Education & Qualifications Degree-level education. Prince2 or equivalent project management accreditation (desirable). BCS Chartered IT Professional (CIP) or equivalent (desirable). Experience Evidence of developing successful technology functions supporting real-time business environments. Proven track record in IT project management and delivery across full project lifecycles. Experience in fast-paced More ❯