1 to 25 of 27 Permanent Customer Experience Jobs in Scotland

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working … with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial … awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role More ❯

What you'll be doing: As our Head of Service Management and Customer Experience, you'll lead a combined team of Service Delivery Managers, Technical Account Managers, and Customer Experience professionals, responsible for delivering exceptional customer outcomes across our cloud-managed services. You'll shape and execute our service strategy, drive continual improvement, and act … C-level stakeholders. You'll report to the COO and work cross-functionally with technical, sales, and service teams to ensure our services are reliable, scalable, and aligned to customer success, as well as acting as senior escalation point for service issues, general escalations and dispute resolution for some of the groups largest and most valued customers. You'll … also: Lead and develop our Service Delivery and Customer Experience teams Design and implement a forward-thinking service strategy aligned to business and customer goals Build strong relationships with key customer stakeholders and manage executive service reviews Drive continuous service improvement, performance monitoring, and SLA adherence Collaborate with Sales and Technical teams to support retention and More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

Location Samsung Experience Store, Edinburgh Salary £41,000 - £45,000 DOE (20% bonus potential) Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking … for a talented Store Manager to join our Samsung Experience Store in Edinburgh Role Summary As the Store Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that … Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers. Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide More ❯

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

a fast-growing tech company for the energy industry. We are looking for a talented Automation Engineer to strengthen our team in Aberdeen. You will be part of our Customer Experience team supporting our managed service Cetegra clients through automation, process improvement, and best practice advisory. Cegal has ambitious international growth plans, and we are actively expanding our … API integrations Workflow design and process automation Development and deployment of O365, Intune, and Azure automation features Troubleshooting and optimization of automated solutions Qualifications Minimum 2 years of relevant experience using PowerShell Bachelor's degree in IT. Extensive competence may compensate for formal education. Operations or project delivery experience Experience with DevOps and C# Nice to have … Git Some understanding of Security and Network Active Directory and user security Who you are You are customer focused and deliver a high level of quality You are solution oriented and enjoy a dynamic work environment You are data-driven and convert insights into improvements You are structured and manage multiple tasks simultaneously You are curious and demonstrate an More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

A Senior XDR Engineer proactively enhances customer security by leveraging the Microsoft ecosystem and implementing strategic configuration changes, while enhancing the quality and efficiency of the company's service offerings by conducting thorough quality checks, implementing continuous improvements and working directly with our customers to ensure the delivery of high-standard managed services. What I Do Is: Customer Onboarding: Conduct thorough reviews of discovery reports and benchmarking during the customer onboarding process to ensure a smooth transition and setup. Quality Assurance: Perform quality assurance checks and provide recommendations to enhance security measures and system performance. Customer Escalations: Address and resolve customer escalations promptly and effectively, ensuring high levels of customer satisfaction. Quarterly Progress … to junior team members, fostering a collaborative and knowledgeable team environment. Process and Service Improvements: Identify and implement process/service improvements to enhance service delivery and operational efficiency. Customer Feedback and Service Improvement: Review customer feedback and service improvement suggestions and implement changes to improve overall customer experience and service quality. More ❯

Hours : Monday - Friday, 8:45am - 5:00pm Salary : £42,200 We're looking for a confident and capable Change Project Coordinator to lead a programme of change that improves customer experience and financial processes across our organisation. In this role, you'll: * Lead and support change management initiatives with a strong customer focus * Manage and deliver projects … matrix management * Provide expert guidance on data, financial processes, and service design * Communicate change clearly and effectively through engagement activities What You'll Bring: * Strong project and change management experience * Excellent communication, analytical, and organisational skills * Experience working in customer-focused environments and leading IT system development * Ability to work collaboratively across teams and manage conflict constructively More ❯

as point of escalation for service-related issues. Take the initiative to challenge existing ways of working and establish new processes that increase efficiency and provide new capabilities Enhance customer experience : Implement service improvements which are identified and prioritised as a business. Collaborate : Work with engagement teams to grow accounts Automate : Identify opportunities to automate, streamline and improve … knowledge: Keep up to date with changes to the ArcGIS System and Cloud Providers, finding new ways it can be used to solve our customers real-world problems. Gain experience of the latest technology and understanding of our key market sectors. About You We are keen to consider candidates with a range of experience for the Consultant role … this would be a great career if you: Have experience in a technical role, ideally with experience in AWS/Azure and/or ArcGIS Enterprise. Have an interest in developing your IT and cloud and Esri technology skills. Enjoy problem solving and have an ability to understand a challenge from multiple perspectives. Have an aptitude for technological More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are looking for a motivated and technically minded individual to join our Engineering team … + bonus scheme + car and will offer progression in the future What You Will Be Doing During your training and beyond, you will learn how to: Respond to customer service requests for the repair of business equipment Monitor devices proactively for faults and consumable requirements Diagnose and resolve faults through cleaning, adjustment or part replacement Carry out preventative … with a one-hour lunch break. This role is fully remote at client sites. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED We are looking for someone who is: IT savvy, with either a technical qualification or some technical experience A confident communicator, professional and courteous with customers A logical More ❯

Join us as a Senior Software Engineer at Barclays, where you'll transform and modernise our technology platform to build a market-leading customer experience that sets new industry standards. In this key role, you'll embrace a Product Operating Model mindset to understand and meet the customer, business, and technical needs. You'll drive new technology … customers while maintaining our culture of collaboration, learning, and continuous improvement. To be successful in this role you should have: Required Skills: Proficiency in Java and BDD testing frameworks Experience with AWS or other public cloud platforms Proven ability to build high-scale distributed systems Deep understanding of authorization models (ReBAC, ABAC, RBAC) and Policy as Code Preferred Skills … Experience with IAM technologies or access control systems Strong communication skills—able to bridge technical and non-technical audiences A mindset for constructive disruption and continuous improvement Resilience and relationship-building skills to drive change Your assessment will focus on critical skills for this role, including risk management, change leadership, business acumen, strategic thinking, digital technology expertise, and relevant More ❯

Engineer at Barclays, where you will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. This is an … exciting and key role where you will adopt a Product Operating Model mindset, to truly hear the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business alongside writing code in Java. Your main day to day is to work with the lines of business and … and realising these through rapid prototyping and proof of concepts using Java, BDD testing concepts and Public Cloud (AWS). To be successful in this role you should have: Experience with Permissions and Profiles where policy as code is used to define a set of permission roles, whilst also using other security model paradigms such as Relationship Based Access More ❯

We are seeking an experienced DataProtection Officer to lead the development and maintenance of a robust data protection policy across our organisation. Our uncompromising focus on product excellence and customer experience is at the heart of everything we do, and we are rated Excellent on Trust Pilot, however we also do so much more. CR Smith is Scotlands … number one home improvement specialist, designing, manufacturing, and installing beautiful windows, doors and extended living spaces specifically for Scottish homes. With over 50 years experience, we are an established and trusted brand. In addition to our domestic Lorimer range, our business also includes our growing FIX repair and upgrade service and a commercial division that supplies high quality windows … the point of contact for supervisory authorities and individuals on privacy matters, including data breach notifications and access requests. To be successful in this role, you will need: Proven experience as a Data Protection Officer or in a similar data privacy/compliance role. Strong knowledge and practical understanding of GDPR , PECR , and other relevant data protection regulations. To More ❯

tasks while aligning with technical capabilities. Advocate the product: Develop and deliver compelling presentations, product demos, product guides, and training sessions for internal teams and external audiences. Enhance the customer experience: Represent the voice of customers and internal departments in roadmap planning and prioritization processes. Make insights-driven decisions: Leverage qualitative and quantitative data to make informed decisions More ❯

efficient, and scalable deployment of large-scale data projects and capabilities. This pivotal role will see you at the forefront of digital transformation, leveraging advanced technologies to deliver innovative customer experiences while maintaining strong governance across the data lifecycle. This position offers a unique opportunity to shape the future of data delivery and risk management within a global financial … continuous improvement across data deployment activities. Partner with senior stakeholders to embed risk-aware decision-making within the data engineering and deployment processes. What We're Looking For Essential Experience & Qualifications Proven experience in Change and Risk Management within the Financial Services industry. Strong understanding of cloud technologies (AWS), with relevant AWS certifications. Hands-on experience with … Scaled Agile frameworks or similar methodologies. Familiarity with modern testing frameworks and environment management tools. Desirable Skills & Experience Expertise in Test Automation Strategy and engineering practices. Relevant Risk Management certifications (e.g., CRISC, PRM, or similar). Knowledge of DevOps and CI/CD pipelines, including strategy and implementation. To apply for this role please submit your CV or contact More ❯

we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the worlds leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting … situations. We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we … audit and knowledge sharing. Participate in incident response and disaster recovery planning related to firewall infrastructure. Qualifications: Bachelors degree in Computer Science, Information Technology, Cybersecurity, or related field. Proven experience as a Firewall Engineer or Network Security Engineer. Strong knowledge of firewall platforms such as Cisco ASA, Palo Alto Networks, Fortinet, or Check Point. Experience with VPNs, IDS More ❯

needs and provide tailored solutions. Promoting a high-quality range of products and services within the sector. Working collaboratively with field sales and technical teams to ensure a seamless customer experience. Providing valuable insights from the market to support product development and marketing strategies. What We're Looking For: A proven track record in sales or business development, ideally … within a B2B environment (experience in automotive or industrial sectors is a bonus). Excellent communication, negotiation, and relationship-building skills. A proactive, target-driven approach with strong commercial awareness. Ability to manage multiple accounts and prioritise effectively. Experience using CRM systems and managing a structured sales pipeline. Please apply or contact Millie on (phone number removed)/ More ❯

with our client, a fast growing company bringing ultra-fast fibre to more rural communities across the Highlands. To help them on this journey, they are looking for friendly, customer-focused people to join the installation teams in Inverness and the North Highlands. Don't worry if you don't have fibre experience as full training provided. This … Carry out light excavation and cabling work (indoors and outdoors) Work on overhead networks where needed Test equipment and show customers how to use their new service Deliver excellent customer experiences every time What youll bring: Great communication and customer service skills Comfortable working outdoors, at height, and with manual tasks Full UK driving licence (essential) Flexibility for More ❯