1 to 25 of 31 Permanent Customer Experience Jobs in Scotland

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

Solutions - Vice President-Sales (Insurance Domain) IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology … deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. IGT's Digital Engineering team collaborates closely with our customer's business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

75+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 19 centres in 11 countries, with 25,000 CX and Technology experts from 35+ nationalities. Profile Summary: IGT Solutions is looking for a Partner-Sales & Customer Success. The position is based anywhere … organization's goals and objectives for the chosen vertical Education and Essential Experience: 10-15 years of experience in BPO/CX Sales (New Business Development) at a leadership level Sales experience with a proven track record in BPO/CX Services sales Should have deep knowledge ...

digital services, products, and platforms for their customers. You will lead the design and launch of a new, innovative, digital products and customer experience that transforms how their customers interact with their platforms. You will be a strategic thinker with proven experience building compelling digital customer journeys. Experience Deep experience in designing and launching new digital products in consumer facing or B2C digital products User-centred design and research Experienced building and optimising customer journeys Ability to translate complex needs and processes into digital experiences that improve engagement and customer experience. ...

capture a digital ultra-widefield image of the retina. Today, millions of patients around the world have benefited from optomap ® retinal imaging. The experience of Douglas Anderson is a thread that runs through the company to this day and has resulted in our products being used … communicate a compelling software technology vision and strategy aligned with Optos’ business objectives as well as bring extensive technical leadership and management experience from software environments—ideally medical devices, instrumentation, or regulated domains. Through innovation, compliance, and operational excellence, you will drive customer impact, commercial results, and foster ...

Senior Product Managers to lead and develop the global systems/capabilities/for online learning and assessment technology and teams in meeting customer needs and solving customer problems, through excellence in customer experience. One role will be focusing closely on groundbreaking AI Product delivery including leading … candidates to be work from their local office site either Stratford, London, or Edinburgh or Cardiff at least one day weekly. Essential Skills Demonstrable experience of agile delivery Knowledge and understanding of current Online learning and assessment developments and their application for the English Language Learning and Assessment business ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … case basis, in line with our policy on the recruitment of ex-offenders. To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every … customer moment. The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. About the role We are recruiting an experienced Customer Support Manager to lead ...

Description: We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client. The successful candidate should be technically competent, have good communication skills, be ready to learn, & thrive in a fast-paced regulated environment. … office environments Work to resolve issues accurately and efficiently, within set targets and in a professional manner Maintain a dedicated commitment to service quality & customer experience Take ownership of tickets escalated from the service desk & other teams, handling them appropriately Work comfortably on your own, or part ...

existing customers across our diverse portfolio of clients. As an Account Manager, you will be responsible for the relationships and innovation within your assigned customer base. You will shape and deliver account strategies that maximise revenue growth, increase client satisfaction and ensure account retention year on year. Your role … performing to the level our clients expect, and leverage opportunities to innovate solution delivery or apply continual improvement. Meet & greet customers: Regularly engage with customer teams on a face-to-face basis, foster relationships that have long term potential across the UK, Central Europe or North America. Required Experience ...

existing customers across our diverse portfolio of clients. As an Account Manager, you will be responsible for the relationships and innovation within your assigned customer base. You will shape and deliver account strategies that maximise revenue growth, increase client satisfaction and ensure account retention year on year. Your role … performing to the level our clients expect, and leverage opportunities to innovate solution delivery or apply continual improvement. Meet & greet customers: Regularly engage with customer teams on a face-to-face basis, foster relationships that have long term potential across the UK, Central Europe or North America. Required Experience ...

existing customers across our diverse portfolio of clients. As an Account Manager, you will be responsible for the relationships and innovation within your assigned customer base. You will shape and deliver account strategies that maximise revenue growth, increase client satisfaction and ensure account retention year on year. Your role … performing to the level our clients expect, and leverage opportunities to innovate solution delivery or apply continual improvement. Meet & greet customers: Regularly engage with customer teams on a face-to-face basis, foster relationships that have long term potential across the UK, Central Europe or North America. Required Experience ...

Bazaarvoice Solution Set (Services + Product) in the minimum amount of time from purchase. EMs are the main point of contact for the Customer from the time a statement of work (SOW) is executed and throughout the life of the services engagement. EMs are responsible for shepherding projects through … delivery effort of resources from various practice teams of Consultant and Product experts. Professional fluency in German (written and verbal) are required and experience within the German market is desired to effectively lead our DACH region clients through their digital transformation. Responsibilities Customer Experience Advocacy ...

Location Aberdeen, Scotland Travel National and international travel expected Reporting to Director – COMET Customer Experience Who we are COMET helps companies improve business performance and prevent repeat failure. We combine smart, data-driven software with real-world expertise to identify causes of operational risk and help organisations learn … ensures the implementation, ongoing support, and continuous improvement of the COMET family of products & services. They are responsible for delivering the highest standards of customer care through the deployment of experienced, knowledgeable staff and partner resources, and ensuring the day-to-day operation and delivery of COMET ...

Handoffs – ≥ 90 % NPS on deals you scope. Key KPIs Results – ramped quota attainment. Pipeline – ~3× quota coverage. Activity – target discovery/demo sessions weekly. Customer Experience – ≥ 90 % NPS on your deals. What You'll Be Doing Lead portal audits; quantify revenue gaps and ROI. Co-sell with HubSpot … target net-new and expansion deals Craft proposals, quotes, SOWs; negotiate and close. Share customer insights with Product, Marketing, Delivery. Keep HubSpot CRM ≥ 95 % hygienic. About You 4 + yrs hands-on HubSpot (admin, RevOps, CSM, consultancy). Proven upsell/cross-sell or business-case experience. Eager ...

Logo Acquisition hunting & and driving new business acquisitions in order to achieve business goals for the IT Domain Primary Job Responsibility: Primarily drives new customer acquisition through existing knowledge, experience, and industry network Drives large multi-year deals Drives the entire sales process; leads and assigns team responsibilities … organization's goals and objectives for the chosen vertical Education and Essential Experience: 10-15 years of experience in BPO/CX Sales (New Business Development) at a leadership level Sales experience with a proven track record in BPO/CX Services sales Should have deep knowledge ...

first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where … preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. Responsibilities: Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets. Provide first contact resolution (FCR) through troubleshooting ...

gets built and how it's built. You'll work in a fast-moving, founder-adjacent environment where engineering decisions directly influence product direction, customer experience, and long-term company success. This is not a narrowly defined role. It's designed for strong generalists and product-minded engineers … support growing usage and increasingly complex workflows. Take ownership across the full product lifecycle — building, shipping, operating, supporting, and iterating. Continuously improve developer experience, usability, and reliability as first-class concerns. You should have A strong product engineering mindset, with experience owning meaningful features or systems ...

help your clients achieve their objectives. At Equator, we transform businesses through digital innovation, data-led insight, and strategy. From reimagining digital marketing and customer journeys to enabling operational excellence, we help clients navigate complex change with confidence. As a Client Success Manager, you’ll support client development strategies … pitching of the proposals Supporting your Client Success Director on largest scale client-facing proposals as required. Managing delivery Championing quality throughout the customer experience, ensuring high standards are consistently met. Producing clear activity and resource plans for client workflows which don't require a Project Manager. Briefing ...

formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every … customer moment. The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group's award winning, collaborative and inclusive culture. About the role Working with both internal and external resource, the Development Lead will ...

ready for a step up into leadership. You'll bring: A degree in Computer Science, Software Engineering or similar 5+ years' experience in embedded software development Strong C programming skills on embedded platforms Knowledge of ARM microcontrollers, Embedded Linux or DSP Familiarity with unit testing, automated testing … Excellent communication skills — able to translate technical detail into clear actions A proactive, problem-solving mindset and genuine enthusiasm for great sound Experience in consumer electronics, Wi-Fi-enabled devices or audio technology would be an advantage. Why Join You'll join a collaborative, music-loving team ...