1 to 25 of 145 Permanent Customer Experience Jobs in Scotland

deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Customer Experience Analyst to join our team! What we can give you: 37.5-hour working week with flexible working options, giving you that much … Private medical cover from 12 months Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme Role Purpose: As a Global Customer Experience & Data Analytics Analyst, you will play a crucial role in analysing and interpreting customer and business data to enhance overall customer experience and operational efficiency. This role requires strong analytical skills, attention to detail, and the ability to effectively communicate insights to internal teams and external clients. You will be responsible for gathering, processing, and analysing customer and business data, developing reports, and supporting decision-making through actionable More ❯

the next level? Join an iconic, international beauty brand as an Ecommerce Trading Manager and play a key role in driving online growth and customer engagement! We're Zachary Daniels, the retail recruitment experts, and we're searching for a dynamic, data-driven, and creative Ecommerce Manager who lives … and breathes all things digital for one of our clients. If you have a keen eye for trends, love optimising online journeys, and have experience managing ecommerce platforms - this could be your dream role! Why You'll Love This Role: Work with a globally recognised beauty brand that's … ecommerce growth across multiple digital platforms Be at the heart of exciting digital marketing campaigns Collaborate with industry-leading experts in digital, PR, and customer experience Enjoy a fast-paced, creative environment with plenty of opportunities for development What You'll Be Doing: Maximising online sales & conversions - ensuring More ❯

Our client is an international outsourcing company specialising in technology led, customer experience (CX) solutions. With revenues in excess of £40m and profitable, they provide tailored, scalable, and omni-channel customer service strategies for a variety of clients across a range of industries. Their in-house software … development group has its own leadership, P&L and Mission. The division helps businesses create better customer interactions to achieve great outcomes for everyone. Their contact centre software is known for its versatility, user-friendly design, and innovations with popular third-party services, all of which facilitate seamless … personalised interactions across every channel that empower contact centres to exceed performance expectations. They have a portfolio of products which is focussed on the CX environment and over the last 3 years has evolved the model of delivery and revenue creation. Moving the business to a Recurring Revenue status now More ❯

Our client is an international outsourcing company specialising in technology led, customer experience (CX) solutions. With revenues in excess of £40m and profitable, they provide tailored, scalable, and omni-channel customer service strategies for a variety of clients across a range of industries. Their in-house software … development group has its own leadership, P&L and Mission. The division helps businesses create better customer interactions to achieve great outcomes for everyone. Their contact centre software is known for its versatility, user-friendly design, and innovations with popular third-party services, all of which facilitate seamless … personalised interactions across every channel that empower contact centres to exceed performance expectations. They have a portfolio of products which is focussed on the CX environment and over the last 3 years has evolved the model of delivery and revenue creation. Moving the business to a Recurring Revenue status now More ❯

appliances? The Alexa Connect Kit Team is seeking a Software Development Engineer to help develop new solutions focused on improving the quality, diversity, and customer experience of smart home devices. The Alexa Smart Home team is focused on making Alexa the user interface for the home. Customers love … and has a track record of success in delivering new features and products. A commitment to teamwork, knowledge of IoT systems, strong CS fundamentals, experience developing new systems, and strong communication skills (to both business and technical partners) are absolute requirements. About the team Our vision is to make … to continue learning. You will build software that will materially improve people's lives. BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 3+ years of Video More ❯

of answering how to' questions, providing a first-time fix where possible and offering the most appropriate and efficient solution. You will also have experience with datacentre or server rooms including network and server support. This role is to provide face to face first line and second line support … desktop/mobile and network systems and to ensure that this support meets the established Service Level Agreements and quality standards in line with customer expectations. In addition to this you will provide hardware support, including configuration and replacement of devices. There will be a requirement to take part … in an on-call rota providing out of hours support when required by the customer/s. The most integral element of this role is the enhancement of Customer Experience which requires a positive, upbeat, and proactive can do' attitude. EXPERIENCE: Appropriate IT background and experience More ❯

of answering ‘how to’ questions, providing a first-time fix where possible and offering the most appropriate and efficient solution. You will also have experience with datacentre or server rooms including network and server support. This role is to provide face to face first line and second line support … desktop/mobile and network systems and to ensure that this support meets the established Service Level Agreements and quality standards in line with customer expectations. In addition to this you will provide hardware support, including configuration and replacement of devices. There will be a requirement to take part … in an on-call rota providing out of hours support when required by the customer/s. The most integral element of this role is the enhancement of Customer Experience which requires a positive, upbeat, and proactive ‘can do’ attitude. EXPERIENCE : Appropriate IT background and experience More ❯

of answering ‘how to’ questions, providing a first-time fix where possible and offering the most appropriate and efficient solution. You will also have experience with datacentre or server rooms including network and server support. This role is to provide face to face first line and second line support … desktop/mobile and network systems and to ensure that this support meets the established Service Level Agreements and quality standards in line with customer expectations. In addition to this you will provide hardware support, including configuration and replacement of devices. There will be a requirement to take part … in an on-call rota providing out of hours support when required by the customer/s. The most integral element of this role is the enhancement of Customer Experience which requires a positive, upbeat, and proactive ‘can do’ attitude. EXPERIENCE : Appropriate IT background and experience More ❯

of answering ‘how to’ questions, providing a first-time fix where possible and offering the most appropriate and efficient solution. You will also have experience with datacentre or server rooms including network and server support. This role is to provide face to face first line and second line support … desktop/mobile and network systems and to ensure that this support meets the established Service Level Agreements and quality standards in line with customer expectations. In addition to this you will provide hardware support, including configuration and replacement of devices. There will be a requirement to take part … in an on-call rota providing out of hours support when required by the customer/s. The most integral element of this role is the enhancement of Customer Experience which requires a positive, upbeat, and proactive ‘can do’ attitude. EXPERIENCE : Appropriate IT background and experience More ❯

support for software, infrastructure, and desktop services provided to end users. Travel to Global sites as required to support users, including contractor, supplier, or customer sites. Deliver a high-quality customer experience, maintaining customer satisfaction levels and working with IT management to improve standards. Coordinate calls … IT/Telephony equipment as specified in the service catalog or upon user request. Adhere to ITIL, Service Desk, and Group policies and procedures. Experience & Qualifications 2-3 years' experience in an IT helpdesk or support environment. Experience with key enterprise IT systems such as Microsoft Exchange … Office 365, etc. Excellent communication and interpersonal skills. Strong customer focus. Desire to progress and learn new technologies. Driving license is essential. If you are interested in discussing this role further, please send your CV to . Apply Now Fill in the form below to inquire about this job. More ❯

Default language Join our team and help customers create the heart of their homes! We're looking for someone who can make the planning experience enjoyable and inspiring by engaging with customers warmly and attentively. Apply today and be part of a team that turns kitchen dreams into reality … You have an interest in people's lives at home and look to provide customers with personalised solutions that meet their needs. You have experience working in a customer-oriented business, working closely with sales targets and customer conversion rates. You are someone who is always looking … for ways to improve the customer experience and grow sales, finding solutions to problems and communicating with the customer. You are open to learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools. WHAT YOU'LL BE DOING ON THE DAY-TO More ❯

you'll collaborate closely with scientists, engineers, and designers to develop innovative advertising solutions. Your responsibilities include helping advertisers optimize their targeting strategies, improving customer experience through relevant ad delivery, and contributing to the growth of Amazon's advertising business. We place a high emphasis on team spirit … optimization and keyword research to help advertisers improve their visibility and reach. Throughout all these functions, the team maintains a strong commitment to preserving customer privacy while helping advertisers effectively reach their target audiences. BASIC QUALIFICATIONS Master's degree Experience programming in Java, C++, Python or related language … Experience with neural deep learning methods and machine learning Experience in building machine learning models for business application Experience in applied research Experience with large scale machine learning systems such as profiling and debugging and understanding of system performance and scalability Experience with modeling tools More ❯

the Supply Chain. GOX is looking for Senior Software Development Engineer who joins us in our quest to give our customers the best fulfillment experience in the world. It is our mission to delight our customers by providing capabilities, tools and mechanisms to fulfillment operations. As OPS DEA Senior … statistical approach) as well as Machine Learning products and tool development including their frontend. On top of your internal customers, you will leverage your experience and skills on projects requiring partnership across the org, with a wide range of departments within the company, mainly Amazon Transportation Services (ATS-Sortcenter … all along the distribution chain. The EU OPS DEA team is recognized for its expertise and excellence in creating solutions which improve massively the customer experience. Several of the team's developments for EU, are rolled out in other regions with some of them becoming worldwide standard. You will More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

you will join a team dedicated to optimizing our delivery network, ensuring customers receive their packages reliably and efficiently. We are seeking an enthusiastic, customer-centric professional with good analytical capabilities to drive impactful projects, implement advanced scheduling solutions, and develop scalable processes. In this role, you will have … critical challenges and the opportunity to make strategic, data-driven decisions that shape the future of last-mile delivery. Your work will directly influence customer experience and operational excellence. The ideal candidate will possess both research science capabilities and program management skills, thriving in an environment that requires … Amazon's customers, achieving on-time delivery in a cost-effective manner. Minimum Requirements: 6+ years of building machine learning models for business application experience Knowledge of programming languages such as C/C++, Python, Java or Perl Experience programming in Java, C++, Python or related language Experience More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team management More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team management More ❯