22 of 22 Permanent Customer Experience Jobs in Scotland

part of something meaningful helping to close the digital divide and shape the future of rural Scotland. We are now looking to recruit Customer Operations Executives, individuals who will become the friendly, knowledgeable voice of the business. Youll support customers throughout their journey, from initial enquiry through to going … live with their service, ensuring every interaction is smooth, supportive and positive. Delivering an exceptional customer experience will be at the heart of everything you do. Key Responsibilities Respond to customer enquiries via phone, email, and web chatunderstanding their needs and recommending the right solutions Guide customers ...

part of something meaningful helping to close the digital divide and shape the future of rural Scotland. We are now looking to recruit Customer Operations Executives, individuals who will become the friendly, knowledgeable voice of the business. Youll support customers throughout their journey, from initial enquiry through to going … live with their service, ensuring every interaction is smooth, supportive and positive. Delivering an exceptional customer experience will be at the heart of everything you do. Key Responsibilities Respond to customer enquiries via phone, email, and web chatunderstanding their needs and recommending the right solutions Guide customers ...

Hybrid - West Lothian (2x days per week) Are you an experienced CRM and loyalty professional looking to take ownership of customer engagement strategy at scale? This is an exciting leadership opportunity to shape the future of a well-established omnichannel retail business, driving loyalty, retention, personalisation, and CRM transformation … initiatives across multiple customer touchpoints. The Company They are a leading consumer retail business with a strong presence across the UK and Ireland. With a highly engaged customer base and a continued investment in digital, CRM, and customer experience, they are focused on delivering exceptional customer ...

understand each customers needs and challenges before recommending the right BT or EE Business products for them. Youllcombine your natural communication skills with yourexistingsales experience to spot opportunities, tailor solutions, and deliver results that meet andoften exceedyour targets.Above all, youllensure every interaction is a positive one, creating a customer experience that reflects BTs reputation for trust,expertiseand innovation. Youll deliver defined revenue, product volume and quality targets through the acquisition, up-sell andretention of UK SME customers. Sales opportunities areinitiatedby either an inbound blend oroutbound callas part of a specific campaign andin accordance withbusiness requirements. You will ...

right here at Sky. Role/Team overview The Digital Optimisation Analyst is responsible for driving a high-performing, data-led digital experience across Sky Business platforms. The role focuses on turning user data into actionable insight, establishing meaningful performance metrics, and leading optimisation initiatives to improve reach, engagement … delivering data-led recommendations to improve traffic, engagement, and conversion Manage and optimise onsite journeys, content, and funnels to enhance customer experience (CX) and performance Collaborate with cross-functional teams (UX/UI, developers, product, marketing) to deliver measurable improvements in web performance Translate experimentation outcomes into clear ...

Maintain organised documentation including roadmaps, actions, and improvement plans - Work closely with internal teams to translate technical solutions into business discussions. Key Skills - Exceptional customer focus (not sales-driven): Demonstrates genuine empathy, actively listens to client needs, and is committed to delivering the right outcomes rather than pushing products … services - Strong interpersonal awareness: Builds trust through understanding, responsiveness, and a proactive approach to customer engagement - Process-driven mindset: Works in a structured, methodical way to ensure consistent, high-quality customer experiences - Keen interest in business technology: Curious and engaged with how technology supports and improves business operations ...

looking for an experienced Digital Experience Lead to join a growing ecommerce business where you'll play a key role in improving online customer journeys, increasing conversion performance, and leading a culture of experimentation and continuous optimisation. This is an exciting opportunity for someone who combines UX thinking … content, CRM and development teams to deliver meaningful improvements that positively impact both customers and business performance. The Role: Lead the optimisation of key customer journeys across multiple ecommerce websites. Identify customer pain points and opportunities through analytics, customer insight and behavioural data. Develop wireframes, prototypes ...

RBS. You’ll balance strategy and hands-on leadership, strengthen our recurring-revenue services platform, and set the engineering standard for quality, speed, and customer outcomes.You’ll manage Product Owners, Architects, Test Engineers, and Software Developers using Agile/Scrum to deliver customer-facing services. You’ll continuously … portfolio planning and delivery (scope, schedule, cost), including reviews, risk management, and escalation resolution* Co-create roadmaps with Product Owners and leaders—balancing strategy, customer value, and capacity* Partner with architecture to deliver interoperable solutions and a frictionless, platform-led customer experience* Coach leaders and teams ...

Software Engineer who thrives on real ownership? At Perk, we believe ownership of a feature from customer pain to final deployment is essential. You will be responsible for the entire lifecycle of a feature—understanding customer needs with product teams, writing design documents, coding, deploying, and measuring impact. … Your technical decisions will directly affect customer experience on a global scale. Join the Billing team Every day, tens of millions of dollars flow through the systems the Billing team owns. We are building the customer‐facing billing experience—invoice, payment, tax detail pages, etc. ...

your career development and the skills demand within the company, certifications etc.## **YOUR PROFILE**To succeed in the role, you will bring the following experience:**Big Deals experience**: Proven experience shaping and winning £10m+ multi-year, multi-tower enterprise transformations, including building CFO-grade business cases, influencing … capital allocation decisions, and structuring outcome-based or risk-reward commercial models under executive scrutiny.**Leadership Experience**: Proven ability to build and lead teams, mobilising and managing projects to successful delivery over a minimum 6-8 years of experience.**Strategic Thinking, Problem Solving, Stakeholder Management & Communication**: Ability to rapidly ...

standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members … too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Accessible, inclusive ...

Livingston, Scotland or London (2 days a week on-site) An exciting opportunity has arisen for a Senior CRM & Loyalty Manager to lead customer engagement, loyalty strategy, and lifecycle marketing for a well-established consumer brand. This is a high-impact leadership role where you will shape CRM strategy … drive customer retention, and influence the future direction of loyalty and personalisation initiatives. You will also have the opportunity to lead a small team while working closely with stakeholders across marketing, technology, analytics, and digital functions. THE COMPANY They are a highly recognised omnichannel consumer business with a strong ...

Developers, MarComms Managers, and Marketing Effectiveness to remove delivery obstacles ensuring campaigns are delivered on time and meet our ambition to be true visible customer champions. As we move towards a more effective always on strategy, this role will be accountable for campaign execution but also leading on continuous … using Unica Deliver ensuring campaigns are executed flawlessly, on time, and in line with agreed plans. Our aim is to deliver seamless, high-quality customer communications at scale. Take full ownership of campaign execution, including creative asset updates, HTML build, QA, and deployment, applying expert judgement to maintain consistently ...

implement sales strategies to achieve and exceed territory targets. Build, maintain, and strengthen relationships with key customers, distributors, and industry stakeholders. Conduct regular customer visits throughout Scotland, Northern Ireland, and the Republic of Ireland. Analyse sales performance, market trends, and competitor activity to inform business strategy and decision-making. … Prepare and present regular sales reports and forecasts to senior management. Work closely with marketing, product, and customer service teams to enhance customer experience and support business growth. Represent our client at industry events, trade shows, exhibitions, and networking opportunities. Maintain accurate records and sales activity through ...

exciting opportunities in the market. We're recruiting on behalf of a global technology business that's changing the way retailers approach sustainability and customer engagement. Following continued international success, they're investing heavily in the UK and building a brand new sales team to support their next phase … highly consultative sales role where you'll build trusted relationships, understand your customers' businesses and demonstrate how innovative technology can improve operations, enhance the customer experience and deliver long term commercial value. Package: £35,000 to £45,000 basic salary. Up to 20% annual bonus. Company car. ...

exciting opportunity to take ownership of an established support team and play a key role in shaping how support is delivered to a growing customer base. You will be responsible for improving processes and ensuring a consistently high standard of service across a complex technical environment. The role … growing technology business, this is an opportunity where you can truly make your mark. Leading, mentoring, and developing existing team Driving SLA performance, customer satisfaction, and first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends and identifying opportunities ...

specialist disciplines, including Digital Forensics, Incident Response, SOC Operations, Quality & Compliance, and Technical Consultancy. We are committed to excellence, continuous improvement, and delivering trusted, customer-focused services that meet the highest professional and accreditation standards. Job Title: SOC Manager Reports to: Global Head of Cyber Location: Hybrid Birmingham/… cyber security expert who thrives in dynamic environments. Youll bring deep technical credibility together with a strong commercial mindset, driving operational excellence, outstanding customer experiences, service profitability, and meaningful business growth As a key leader within our cyber security business, you will manage Strategic Accounts, drive complex service transitions ...

transforming how we connect with customers—moving beyond one-off communications to creating seamless, connected experiences across every stage of the journey. As our Customer Retention Strategist, you'll play a key role in shaping this evolution, helping us deliver more personalised, omnichannel experiences that keep customers engaged … coming back. You'll use customer data from multiple sources to uncover meaningful insights and identify opportunities to improve retention and customer lifetime value. Working closely with analytics and marketing teams, you'll turn those insights into data-led strategies and personalised journeys, ensuring the right customers ...

typical CRM role. We're looking for someone who enjoys getting under the bonnet of CRM technology. Someone who loves building, testing and optimising customer communications, has expert HTML email development skills, and wants to play a key role in shaping a brand new in house capability. … delivery, helping reduce reliance on external agencies while influencing how the function develops as it continues to grow. Working alongside teams responsible for customer communications, loyalty and retention, you'll take creative briefs and transform them into engaging, high performing customer journeys and email campaigns that reach hundreds ...

strong reputation, and investment in technology and people. The organisation is modernising its technology services to support product‐led initiatives, operational efficiency, and enhanced customer experience. The Service Desk is a critical first point of contact for IT services, supporting employees and ensuring seamless operations across the business. This … platforms Work closely with the CCTO, engineering leads, infrastructure teams and product leaders Evaluate emerging technologies and identify opportunities to improve efficiency, capability and customer outcomes About You What We're Looking for Proven experience as an Enterprise Architect, Lead Architect or Principal Architect within a complex organisation ...

active sales pipeline and accurately update CRM systems. Identify opportunities to maximise business within existing accounts. Represent the business professionally while delivering excellent customer service. Work collaboratively with internal departments to ensure a smooth customer experience. Achieve agreed sales targets and contribute to the continued growth … communication and negotiation skills. Self-motivated with the ability to manage your own workload and diary. Comfortable working independently in a field-based role. Experience using CRM systems. Full UK driving licence. What's on Offer 38,000 basic salary. Uncapped commission structure (OTE 50,000+). Company vehicle. ...

tackle challenges and build genuine relationships with our customers and with each other. What you’ll do: Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care. Explore our range of tech products and services, and share your knowledge in a way that … simple, helpful and accessible. Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day. Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen. What you bring: Service Superpower: You know how to understand customer ...