1 to 25 of 38 Permanent Customer Experience Jobs in Scotland

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working … with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial … awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role More ❯

applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a Customer Experience Manager to manage all of the operational-focused elements of the customer experience between Sword and our Energy customers, ensuring the service they receive retains … we do. You will report to our IT Operations Lead, and be dedicated to our customers , with a focused objective to build long-lasting, trusted relationships with our key customer stakeholders, developing an in-depth knowledge of their business goals and helping to achieve them. You will work in a dynamic, fast-paced and growing account environment, governed by … an experienced leadership team and guided by a comprehensive technical group. Ideally, you will have an operational or project delivery background, with experience managing teams of people, delivering services, and comfortable working autonomously. Here's what the role looks like: Reporting to the IT Operations Lead , our Customer Experience Manager will be responsible for all operational delivery More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers.As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries - and we … days per week in office (trains from London & Reading)£60,000 - £75,000 DOEPlus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutionsPedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaSReporting to: Senior Commercial Legal Counsel Your Skills … Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform .Recognised by Gartner and industry analysts worldwide More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world’s leading cloud communications and Customer Experience technology providers. As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world’s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space. With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams. Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Assisted Customer Experience team, you'll play a key role in helping Sky deeply understand our customers and the people who support them. You'll lead research initiatives within Agile … insights through qualitative and quantitative research, and help build a thriving research culture across the organisation. This role sits within the Customer Experience Centre of Excellence, supporting CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time callers to long-term customers, you'll ensure every digital interaction reflects Sky's brand … and ambition to deliver outstanding customer experiences. What you'll do: Lead across a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs More ❯

a fast-growing tech company for the energy industry. We are looking for a talented Automation Engineer to strengthen our team in Aberdeen. You will be part of our Customer Experience team supporting our managed service Cetegra clients through automation, process improvement, and best practice advisory. Cegal has ambitious international growth plans, and we are actively expanding our … API integrations Workflow design and process automation Development and deployment of O365, Intune, and Azure automation features Troubleshooting and optimization of automated solutions Qualifications Minimum 2 years of relevant experience using PowerShell Bachelor's degree in IT. Extensive competence may compensate for formal education. Operations or project delivery experience Experience with DevOps and C# Nice to have … Git Some understanding of Security and Network Active Directory and user security Who you are You are customer focused and deliver a high level of quality You are solution oriented and enjoy a dynamic work environment You are data-driven and convert insights into improvements You are structured and manage multiple tasks simultaneously You are curious and demonstrate an More ❯

AI Experience Analyst"to help us make sense of that data , turning it into understanding , actions, and design direction. You'll sit at the heart of the Assisted CX team, working closely with service designers' researchers and product teams. Your role: to explore how AI performs, what customers really say, and how we can use those insights to design … into design, training, and governance loops. Generate actionable insights - blend of qualitive and quanti ta tive data , with the ability to translate complex data into clear stories that inform CX strategy, design, and product decisions. Identify opportunity areas - pinpoint automation, augmentation, and experience improvement opportunities across customer journeys. Partner across teams - collaborate with design, operations, product and data … with "data tools"such as Excel, Power BI, Tableau Curiosity about human behaviour and how AI can enhance customer and advisor experiences. Collaborative mindset - able to work across CX design, product, operations and analytics teams. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: Sky More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the … Northern Scotland We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the … Northern Scotland We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the … surrounding towns. We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles. Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and … consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world's leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company offering a chance to be part of our … and system integration Engineering Excellence - Champion code quality through comprehensive reviews, automated testing, and CI/CD best practices across our GitLab pipelines Team Development - Mentor engineers at various experience levels, sharing knowledge across technologies and helping develop technical decision making skills Innovation & Research - Contribute to our Agent AI initiatives, exploring new approaches to process optimisation and intelligent automation More ❯

with internal technical teams and solution specialists to deliver accurate, up-to-date advice Identify and act on new commercial opportunities within existing accounts Proactively seek to enhance the customer experience and streamline internal processes Stay informed about emerging technologies, market trends, and new products Suitable candidates should have the following: 4 years experience in customer More ❯

ASAP Contract Length: 6 Months (extensions likely until 2027) Location: Hybrid, Edinburgh 3 days on-site IR35 Status: Inside IR35 A key leadership opportunity to drive digital transformation through customer portal upgrades for a major financial services organisation. The role bridges business and technology across an entire programme, ensuring strategic alignment and delivery of tangible value across multiple projects. … process design, business modelling, and continuous improvement Analyse data to identify insights supporting decision-making Deputise for Project/Programme Leads when required Support solution design and implementation with CX and technical teams Maintain consistent and high-quality project documentation Ensure adherence to client methodologies (Agile, Waterfall & Hybrid) Required Skills: 10+ years’ experience in business analysis Demonstrated leadership of … analysis & customer experience teams Pensions & Bonds Industry experience Skilled in business process modelling, data analysis, and requirements management Excellent communication and stakeholder engagement capabilities Strong understanding of change management principles Worked on Sapiens SCM & PEGA related projects/knowledge of systems Desired Skills: Experience with BTS Pension Services & Unisure Migrations More ❯

the labour market and becoming the worlds leading job platform. The job at a glance Join our team and youll be responsible for maintaining and optimising Gainsight, ensuring robust customer lifecycle management … and identifying risks and opportunities within the platform through new technology advancements.Working in theCommercial Enablementdepartment, you will combine Gainsight administration, analytics, process design, and operational excellence to support our CX leadership team and CSMs in delivering consistent, scalable, and insight-driven customer experiences.You will play a vital role as we reimagine the labour market to make it work for … any of our UK offices - London, Portsmouth, Manchester or Glasgow. Your responsibilities: Provide first and second line support for Gainsight, maintaining all aspects of platform administration Ensuring that our Customer Success Managershave the tools, processes, insights, and training needed to deliver an exceptional customer experience at scale Build automated customer programs (onboarding, training, renewals, etc.) Assist More ❯

UK and South Africa delivering results for our clients at all times, every day. We work with some of the world's leading brands, across multiple sectors, supercharging their customer service and growing their businesses We offer enhanced wellbeing benefits such as company sick pay, enhanced Maternity and Paternity provision, holiday allowance and tenure based loyalty awards. Recognition is … business goals while fostering a culture of innovation and excellence. Additionally, they will troubleshoot complex technical challenges and stay up-to-date with evolving technologies to enhance Inisoft's customer experience solutions. KEY RESPONSIBILITIES Lead the design, architecture, and development of high-quality software solutions for our products. Oversee and contribute to the refactoring and optimisation of existing … within KURA. MANAGERIAL RESPONSIBILITY Future line management responsibility of the development team. EDUCATION AND QUALIFICATIONS Bachelor's degree in Computer Science or related field At least 6 years of experience in software development using C# .NET, Vue.js, and SQL SKILLS, KNOWLEDGE AND CAPABILITY Extensive hands-on experience with C# and .NET Framework, with a strong understanding of software More ❯

UK and South Africa delivering results for our clients at all times, every day. We work with some of the world's leading brands, across multiple sectors, supercharging their customer service and growing their businesses We offer enhanced wellbeing benefits such as company sick pay, enhanced Maternity and Paternity provision, holiday allowance and tenure based loyalty awards. Recognition is … business goals while fostering a culture of innovation and excellence. Additionally, they will troubleshoot complex technical challenges and stay up-to-date with evolving technologies to enhance Inisoft's customer experience solutions. KEY RESPONSIBILITIES Lead the design, architecture, and development of high-quality software solutions for our products. Oversee and contribute to the refactoring and optimisation of existing … within KURA. MANAGERIAL RESPONSIBILITY Future line management responsibility of the development team. EDUCATION AND QUALIFICATIONS Bachelor's degree in Computer Science or related field At least 6 years of experience in software development using C# .NET, Vue.js, and SQL SKILLS, KNOWLEDGE AND CAPABILITY Extensive hands-on experience with C# and .NET Framework, with a strong understanding of software More ❯

and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles. Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and … consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world's leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company offering a chance to be part of our … Encompass in thought leadership forums and industry discussions on AI in RegTech and compliance. Skills, Knowledge and Expertise Lets get the technical stuff out the way first, your past experience as an Engineer will include working with: Proven experience in data science, AI, or ML roles with increasing leadership responsibility (people management experience not required). Deep More ❯

scheme increasing your basic pay earnings of 34,000 (with very fair targets). Overview: Reporting to your Sales Manager, you'll be confident, smart and passionate about the customer experience preferably with experience within Recruitment or Recruitment Advertising/ATS. The successful candidate will have the finesse to close deals and build strong relationships with clients … of service, 2 more after 3 years, fully supported environment, comprehensive training To find out more about this exciting opportunity, send through your CV today. Candidates with the relevant experience or job titles of; Sales Development, Sales Assistant, Sales Administrator, Sales Development Representative, Business Development Representative, Business Development, New Business, Account Management, Account Manager, Sales Account Manager, CRM Systems More ❯

you will be doing As a Supply Chain Domain Expert, you will be instrumental in managing our product roadmap. Key Responsibilities: Technical Expertise: Leverage your heavy industry supply chain experience to understand customer "wants" and identify underlying needs, translating these into actionable product development goals. Project Framing: Lead framing sessions with new customers, helping prioritize deployment to deliver … value swiftly. Customer Advocacy: Work closely with customers to understand their challenges and advocate for their requirements within our product team. Proactive Support: Monitor usage patterns to anticipate needs and suggest improvements or new features proactively. Collaborative Problem-Solving: Collaborate with engineering and product teams to resolve technical issues promptly, ensuring continuous product improvement. Documentation & Training: Create and maintain … documentation and training materials to support customer success. Helpful Skills and Experience Technical Background: Extensive experience in heavy industry supply chain management, with proficiency in platforms like SAP, Oracle SCM, JDA/Blue Yonder, and Infor. Problem-Solving Skills: Strong analytical skills with the ability to troubleshoot complex technical issues. Communication: Exceptional communication skills to extract insights More ❯

will include: Global IT Site Services & Support (circa 2000 users) Asset & Equipment Management Smart Hands Support IT Support for laboratories (over 600 systems) Budget and Financial Management Change Management Customer Experience Innovation and Digital Transformation - new initiatives/new technology Leadership & Team Development Person Specification Essential skills will include: Proven experience in IT infrastructure operations and end … and manage vendor relationships Commitment to process automation, continuous improvement, and regulatory compliance Reward Fantastic opportunity to work with a CRO/CDMO so any life sciences or pharmaceutical experience would be great. Next Steps Apply by contacting Ciaran Ahern, or Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief More ❯

will include: Global IT Site Services & Support (circa 2000 users) Asset & Equipment Management Smart Hands Support IT Support for laboratories (over 600 systems) Budget and Financial Management Change Management Customer Experience Innovation and Digital Transformation - new initiatives/new technology Leadership & Team Development Person Specification Essential skills will include: Proven experience in IT infrastructure operations and end … and manage vendor relationships Commitment to process automation, continuous improvement, and regulatory compliance Reward Fantastic opportunity to work with a CRO/CDMO so any life sciences or pharmaceutical experience would be great. Next Steps Apply by contacting Ciaran Ahern, (phone number removed) or (url removed) Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability More ❯

Network Engineer 6 Month Contract Glasgow £400 a day - Outside IR35 We’re looking for a Network Engineer to join one of Europe’s leading digital customer experience consultancies , helping global brands design and deliver secure, high-performance infrastructure to power next-generation customer engagement platforms. This is a hands-on role working across enterprise-grade Cisco … and multicast routing Building, configuring, and troubleshooting Cisco ASA and Firepower appliances Managing Cisco ISE for secure network access control Supporting wireless environments using RADIUS/802.1x authentication (Preferred) Experience with Cisco Meraki or other vendor equivalents Essential Skills Expert knowledge of Cisco Nexus (7k/VDC/FEX) Proficiency with GRE, route maps, filters, LACP/PAGP, STP … VSS, and VRF Experience supporting Cisco multi-site VXLAN EVPN fabrics Strong background in OSPF/BGP (IPv4, EVPN, VXLAN), multicast, and Cisco 9300 spine/leaf topologies Hands-on experience with Cisco ASA, Firepower, and ISE Excellent troubleshooting capability, including advanced packet capture and analysis Experience configuring and maintaining enterprise wireless networks Desirable Skills Experience More ❯

Join us as a Senior Software Engineer at Barclays, where you'll transform and modernise our technology platform to build a market-leading customer experience that sets new industry standards. In this key role, you'll embrace a Product Operating Model mindset to understand and meet the customer, business, and technical needs. You'll drive new technology … customers while maintaining our culture of collaboration, learning, and continuous improvement. To be successful in this role you should have: Required Skills: Proficiency in Java and BDD testing frameworks Experience with AWS or other public cloud platforms Proven ability to build high-scale distributed systems Deep understanding of authorization models (ReBAC, ABAC, RBAC) and Policy as Code Preferred Skills … Experience with IAM technologies or access control systems Strong communication skills-able to bridge technical and non-technical audiences A mindset for constructive disruption and continuous improvement Resilience and relationship-building skills to drive change Your assessment will focus on critical skills for this role, including risk management, change leadership, business acumen, strategic thinking, digital technology expertise, and relevant More ❯