9 of 9 Permanent Customer Retention Jobs in Scotland

Livingston, Scotland or London (2 days a week on-site) An exciting opportunity has arisen for a Senior CRM & Loyalty Manager to lead customer engagement, loyalty strategy, and lifecycle marketing for a well-established consumer brand. This is a high-impact leadership role where you will shape CRM strategy … drive customer retention, and influence the future direction of loyalty and personalisation initiatives. You will also have the opportunity to lead a small team while working closely with stakeholders across marketing, technology, analytics, and digital functions. THE COMPANY They are a highly recognised omnichannel consumer business with ...

transforming how we connect with customers—moving beyond one-off communications to creating seamless, connected experiences across every stage of the journey. As our Customer Retention Strategist, you'll play a key role in shaping this evolution, helping us deliver more personalised, omnichannel experiences that keep customers … engaged and coming back. You'll use customer data from multiple sources to uncover meaningful insights and identify opportunities to improve retention and customer lifetime value. Working closely with analytics and marketing teams, you'll turn those insights into data-led strategies and personalised journeys, ensuring ...

leading EdTech companies as they continue to expand across the Higher Education sector. With an enviable reputation, an exceptional customer retention rate and ambitious growth plans, they're looking to appoint an experienced Key Account Manager to develop strategic relationships with universities across the UK. This … team, you'll manage a portfolio of Higher Education customers, taking ownership once new clients have successfully completed implementation. You'll work closely with Customer Success, BD and Product teams to ensure customers continue to achieve their objectives whilst proactively identifying opportunities to strengthen relationships and expand account value. ...

that helps you perform at your best while staying connected with the team. Build your career: develop expertise in pricing strategy, customer behaviour, regulatory frameworks, advanced analytics, and commercial decision-making. What you will be doing : As a Senior Pricing Analyst, you will play a key role in developing … delivering pricing strategies that balance customer value, growth, retention, and profitability. Analyse customer, claims, market, and financial data to identify pricing opportunities, risks, and trends. Develop, enhance, and maintain pricing models that support acquisition, renewal, and portfolio decisions. Use scenario modelling, experimentation, and performance monitoring ...

Account Manager (SaaS) Glasgow, Hybrid Up to £35,000 + Bonus + Benefits Are you currently managing customer relationships within a SaaS, technology, or wider B2B business and looking for a role where you can genuinely influence customer success and account growth? We are recruiting on behalf … portfolio of customers, building strong relationships, driving product adoption, conducting regular business reviews and identifying opportunities to expand accounts. You will work closely with Customer Success, Support, Projects and Sales teams to ensure customers achieve maximum value from the platform while uncovering growth opportunities. Manage and grow a portfolio ...

your time: Building relationships with existing customers and businesses already familiar with the company. Reconnecting with previous customers and identifying new opportunities. Understanding each customer's needs before recommending the right solution. Managing opportunities from the initial conversation through to closing the sale. Growing your own customer portfolio … Looking For You don't need to come from the same industry. If you've been successful in telesales, internal sales, business development, customer retention, account management or another phone-based commercial role, we'd love to hear from you. You'll probably have: Confidence speaking with ...

leading EdTech companies as they continue to expand across the Higher Education sector. With an enviable reputation, an exceptional customer retention rate and ambitious growth plans, they're looking to appoint an experienced Key Account Manager to... WKCL1_UKTJ ...

Maintain organised documentation including roadmaps, actions, and improvement plans - Work closely with internal teams to translate technical solutions into business discussions. Key Skills - Exceptional customer focus (not sales-driven): Demonstrates genuine empathy, actively listens to client needs, and is committed to delivering the right outcomes rather than pushing products … roadmap planning with clients - Experience working across multiple clients or accounts - Awareness of emerging technologies, including AI and cloud solutions - Experience supporting client retention or account growth initiatives Qualifications - Industry certifications (desirable but not essential), such as: Microsoft certifications ITIL Foundation Other relevant IT or service management certifications ...

provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.As our customer base continues to grow, we're looking for an experienced Account Manager to strengthen client relationships, increase product adoption and identify new commercial opportunities … across our existing customer base. What you’ll be doing Manage a portfolio of existing clients, acting as their primary point of contact Build trusted, long-term relationships that encourage customer loyalty and retention Identify opportunities to introduce additional InfoTrack products and services Deliver product demonstrations ...