1 to 25 of 95 Permanent Customer Service Jobs in Scotland

Customer Service Centre Manager Glasgow | £55.5k - £66.7k per annum (dependent on skills and qualifications) Full-time | Office Based Joint-contribution pension from 6% (12% total) – Enhanced maternity & family leave – Life assurance – HolidayPlus – Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5807 Customer Service Centre Manager We're looking for an experienced and inspiring contact centre leader to head up our Careline and Customer Service Centre teams. You'll provide strategic leadership across our customer service operations, driving performance, developing high-performing leaders and ensuring every customer receives ...

Customer Service Centre ManagerGlasgow | 55.5k - 66.7k per annum (dependent on skills and qualifications)Full-time | Office Based Joint-contribution pension from 6% (12% total) – Enhanced maternity & family leave – Life assurance – HolidayPlus – Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5807Customer Service Centre ManagerWe … looking for an experienced and inspiring contact centre leader to head up our Careline and Customer Service Centre teams.You'll provide strategic leadership across our customer service operations, driving performance, developing high-performing leaders and ensuring every customer receives the high-quality, compassionate service ...

make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunityAs a Consultant/Senior Service Transformation Consultant within Deloitte Digital, you will be at the heart of transformation, working with outstanding talent to innovate and create exceptional customer experiences. … will support the design and delivery of end-to-end service transformation, always with the customer at the core of our solutions.Examples of the types of work you will deliver are listed below and you should have relevant experience in more than one of the service specific ...

looking for a Dutch Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in Dutch and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while … delivering an exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: 26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language ...

Customer Service Advisor - Green Flag Rescue Salary: £28,600 - £31,767 This is a great job for someone who enjoys helping customers, solving problems, and delivering an excellent customer experience. Whether you have previous contact centre experience or a strong background in customer service, this … cover queries. Support customers by understanding their needs and recommending the most appropriate breakdown cover to suit their circumstances. Deliver a high standard of customer service, providing reassurance and support during both routine enquiries and potentially stressful situations. Accurately capture customer information and manage policy administration across ...

Customer Service Advisor - Green Flag Rescue Salary: £28,600 - £31,767 This is a great job for someone who enjoys helping customers, solving problems, and delivering an excellent customer experience. Whether you have previous contact centre experience or a strong background in customer service, this … cover queries. Support customers by understanding their needs and recommending the most appropriate breakdown cover to suit their circumstances. Deliver a high standard of customer service, providing reassurance and support during both routine enquiries and potentially stressful situations. Accurately capture customer information and manage policy administration across ...

Customer Service Advisor - Green Flag Rescue Salary: £28,600 - £31,767 This is a great job for someone who enjoys helping customers, solving problems, and delivering an excellent customer experience. Whether you have previous contact centre experience or a strong background in customer service, this … cover queries. Support customers by understanding their needs and recommending the most appropriate breakdown cover to suit their circumstances. Deliver a high standard of customer service, providing reassurance and support during both routine enquiries and potentially stressful situations. Accurately capture customer information and manage policy administration across ...

Join Müller UK & Ireland as a Part-Time Customer Service Advisor Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working collaboratively? Müller UK & Ireland is looking for a Customer Service Advisor (Part-Time … biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country. Hours: 27.5 per week? Shift Pattern: 5 days over 7 What you'll do: • Accurately capture customer orders using AS400/SAP systems.• Maintain ...

highly experienced Microsoft Dynamics 365 CRM solution architect to join us on this exciting journey. You’ll be part of our Sales and Service team, the part of Deloitte Digital which has a primary focus on helping international organisations and iconic brands transform their core Sales and Service … made up of a rich mix of individuals including business architects and advisors, process specialists, technology programme delivery specialists, technical and solution architects, service designers, UX designers, engineers and business analysts, and more. Deloitte serves clients in all industries and sectors across multiple different CRM technologies, including Microsoft Dynamics ...

highly experienced Microsoft Dynamics 365 CRM solution architect to join us on this exciting journey. You’ll be part of our Sales and Service team, the part of Deloitte Digital which has a primary focus on helping international organisations and iconic brands transform their core Sales and Service … made up of a rich mix of individuals including business architects and advisors, process specialists, technology programme delivery specialists, technical and solution architects, service designers, UX designers, engineers and business analysts, and more. Deloitte serves clients in all industries and sectors across multiple different CRM technologies, including Microsoft Dynamics ...

Service Delivery & Client Success Manager Hamilton Office based c£50k We're looking for a Service Delivery & Client Success Manager who enjoys building relationships, solving problems, improving processes, and helping shape what great customer service looks like within a growing technology business. If you come from … consultancy environment and thrive when juggling multiple priorities and stakeholders, this could be a fantastic opportunity. The Opportunity Joining a close-knit and growing Service Delivery team, you'll become the primary point of contact for a portfolio of customers, ensuring they receive an exceptional service experience from ...

Service Delivery Manager | Edinburgh | Hybrid Working | Competitive Pay & Benefits Ready to take ownership of service delivery that really makes a difference? At Quorum, technology is about people. As one of Scotland's largest Microsoft Partners and a Microsoft Direct Cloud Solutions Provider (CSP), we help organisations transform … they work through innovative managed services, cloud solutions and expert consultancy. We're looking for an experienced IT Service Delivery Manager to become the trusted advisor for a portfolio of clients, ensuring exceptional service delivery, driving continual improvement and building long-term partnerships. If you're passionate about ...

needs. We work closely with Product Management, R&D, Technical Support, and Professional Services, and play a key role in shaping the SAS Cloud Customer Experience and driving meaningful business outcomes from customers’ investment in SAS Cloud.This is a unique opportunity to join a dynamic, customer-facing team … collaborating with some of the brightest minds in the industry As a Cloud Services Delivery Manager, you will:Champion and advocate for the customer experience (voice of the customer), provide real-time and on-demand management of assigned enterprise accounts to ensure customers can meet their business goals ...

Customer Service Location: Glasgow Pay Rates: 13.97 to 32.55 per hour Contract: Temporary to Permanent Start Date: 21/09/2026 Hours: 25hrs per week (including weekends & bank holidays) Shift Patterns: 2 shifts of 9 hours (10.5 hours total including unpaid breaks ) 2 15-minute unpaid breaks … have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence. As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them ...

influence stakeholders at all levels and provide confident and credible project leadership, being clear about progress and accountability.The team provides a second-line support service in their field of specialism within Information Services, underpinned by ITIL and Customer Service Excellence standards.Description of DutiesEffectively lead and project manage … change managementExperience of effective leadership and coordination of staffing resourcesExperience of managing and reporting on budgetsSkills & Attributes Strategic thinker with excellent problem-solving skillsA customer-oriented approach to service design, delivery and evaluationExcellent interpersonal, negotiation and advocacy skillsHighly organised approach to managing services and workload, with the ability ...

customers and businesses. Our digital services and technology platforms enable the effective collection of revenues that fund public services across the UK.As a Service Manager, you will play a key role in ensuring that digital services remain secure, resilient, user-focused and aligned to business objectives. You will work … across multidisciplinary teams and suppliers to support and improve live services, helping ensure they meet customer needs and performance expectationsJob descriptionThis is an exciting opportunity to join HMRC CDIO Business Tax as a Service Manager, responsible for the live operation, performance, and continuous improvement of digital services.Working ...

customers and businesses. Our digital services and technology platforms enable the effective collection of revenues that fund public services across the UK.As a Service Manager, you will play a key role in ensuring that digital services remain secure, resilient, user-focused and aligned to business objectives. You will work … across multidisciplinary teams and suppliers to support and improve live services, helping ensure they meet customer needs and performance expectationsJob descriptionThis is an exciting opportunity to join HMRC CDIO Business Tax as a Service Manager, responsible for the live operation, performance, and continuous improvement of digital services.Working ...

part of something meaningful helping to close the digital divide and shape the future of rural Scotland. We are now looking to recruit Customer Operations Executives, individuals who will become the friendly, knowledgeable voice of the business. Youll support customers throughout their journey, from initial enquiry through to going … live with their service, ensuring every interaction is smooth, supportive and positive. Delivering an exceptional customer experience will be at the heart of everything you do. Key Responsibilities Respond to customer enquiries via phone, email, and web chatunderstanding their needs and recommending the right solutions Guide customers ...

ensure the delivery of world-class SAS services.Drawing on your advanced technical expertise, you will provide leadership, guidance, and hands-on support throughout customer engagements—from initial implementation and configuration through to production release and operational deployment. Working alongside a SAS Cloud Customer Success Manager, you will help … navigate technical challenges and establish performance metrics that align with customer success criteria. Your contributions to documentation, automation, and knowledge sharing will empower global teams to respond swiftly and effectively to operational incidents.You will also play a key role in mentoring and training team members, sharing best practices ...

workingThe role Are you passionate about using data to solve problems, improve performance, and influence decision-making As a Business Intelligence Analyst within the Customer Service Business Improvement & Planning team, you'll play a central role in driving our data-led approach to continuous improvement and operational excellence. … datasets into clear, actionable insights, you'll help stakeholders understand performance, identify opportunities, and make faster, smarter decisions that enhance both business outcomes and customer experience.Working closely with stakeholders across the business, you'll develop trusted reporting, dashboards, and analytical insights that answer key business questions, uncover trends ...

manager to join our SAS Managed Cloud Delivery Management team. This role involves managing the activities and personnel responsible for providing direct SAS Managed Service Management support to both SAS employees and SAS business customers. In this position, you will offer leadership to ensure that our staff operates … peak efficiency and effectiveness.You will support delivery, operational and success capabilities across the business that share the objective of providing the highest levels of customer service while maintaining overall financial goals in support of SAS Managed Cloud Services revenue growth and profitability. Defines and oversees the development ...

carry out inspections, fault finding, blockage clearance, repairs and CCTV surveys while ensuring all work is completed safely, compliantly and in line with contractual service levels. Working closely with clients, helpdesk teams and contract management, you'll ensure excellent service delivery whilst identifying opportunities for remedial works where … inspections. Repair drainage systems, pipework and chambers. Undertake minor excavation and remedial drainage works. Inspect above and below ground drainage assets. Produce detailed service reports and recommendations. Prepare quotations for remedial works where required. Maintain accurate service records using CAFM systems. Ensure compliance with Health & Safety legislation ...

Administrator to join our dynamic team. The successful candidate will play a vital role in supporting the sales department by managing administrative tasks, maintaining customer relationships, and ensuring smooth operational workflows. This position offers an excellent opportunity for individuals with strong computer literacy and organisational skills to contribute … thriving organisation. The role is paid and suitable for candidates with prior sales administration experience or related administrative backgrounds. Duties Manage and update customer databases using CRM software, ensuring accuracy and completeness of information Prepare sales reports and presentations using Microsoft Excel, PowerPoint, and Word Assist with processing sales ...

Customer Experience Specialist Location: Glasgow - 5 days per week - 1 weekday off & 1 weekend off Duration: 6 months intially About the Role An exciting opportunity has arisen for an experienced Customer Experience Specialist to join a busy, customer-focused contact centre environment. This role is ideal … individuals who thrive in fast-paced settings and are passionate about delivering outstanding customer service. Key Responsibilities Deliver a first-class customer experience by resolving customer queries efficiently at first contact. Handle a high volume of inbound calls (typically 150+ calls per day). Meet quality assurance ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...