1 to 25 of 47 Permanent Customer Service Jobs in Scotland

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

Customer Support Technician Location: Glasgow/Hybrid Full-Time; Shift Rotation Monday to Friday A bit about us At Gamma, were more than just a leader in Unified Communications as a Service (UCaaS) were a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide … make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas. About the Role The role of Customer Support Technician will encompass a range of key customer service activities providing support to our largest, most strategic clients. Your day will ...

Field Service Technician 📍Location: Scotland – located ideally Glasgow or Edinburgh ⏱️Hours: 40 per week (typically 7:00am – 3:30pm, Monday to Friday) 💷Salary: Circa £30,000-35,000 basic (doe) + company car + benefits + overtime Are you a hands on technician who loves solving problems, working with … cutting-edge machinery and delivering great customer service? We’re looking for a Field Service Technician to join a highly successful global business within their UK Services Team, someone who takes pride in keeping complex equipment performing at its best. This role is ideal for a technically ...

Areas Covering: Glasgow & Edinburgh Salary: £25,000 - £30,000 SCG Together is seeking a skilled and customer-focused Technical Support Field Engineer to join our team. The role involves providing on-site technical support, installation, maintenance, and fault resolution across customer locations. The successful candidate will represent … professionally while delivering high-quality technical service. Responsibilities: Provide on-site technical support, diagnostics, and fault resolution for customer systems and equipment Install, configure, and maintain hardware, software, and network infrastructure Respond to service requests and incidents Troubleshoot and resolve issues efficiently, escalating where necessary Carry out preventative ...

Areas Covering: Glasgow & Edinburgh Salary: £25,000 - £30,000 SCG Together is seeking a skilled and customer-focused Technical Support Field Engineer to join our team. The role involves providing on-site technical support, installation, maintenance, and fault resolution across customer locations. The successful candidate will represent … professionally while delivering high-quality technical service. Responsibilities: Provide on-site technical support, diagnostics, and fault resolution for customer systems and equipment Install, configure, and maintain hardware, software, and network infrastructure Respond to service requests and incidents Troubleshoot and resolve issues efficiently, escalating where necessary Carry out preventative ...

support, alongside escalations or overflow from the 1st Line Support Team. Alongside their advanced technical capability, the 2nd Line Support Engineer must deliver excellent customer service focused on quality ITSM system input, first-touch resolution, and meeting any SLA obligations. While providing technical support and excellent customer service to clients, the 2nd Line Support Engineer is key to delivering high-quality services and excellent levels of client satisfaction. The role holder will be required to achieve and maintain necessary vetting (e.g., Disclosure Scotland, BPSS, SC). The successful candidate should have: Previous experience ...

Employment Type: Full-Time Employee (FTE) Work Arrangement: Onsite all days Experience and Skills Graduate with at least 3 years of experience working in Service Desk personnel in UK. Good English communication skills with a Versant Score of 70. Basic knowledge of Incident, Change, and Problem Management. Service Desk Responsibilities Take full responsibility for handling Incidents and Service Requests on the Service Desk. Work closely with the Service Manager. Help create and share Service Desk reports. Improve processes by using automation and self-service to reduce repetitive manual work. Solve technical problems ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Lucrative BDM role with market leading global facilities services provider Business Development Manager - service contracts Area: Scotland - Northern Scotland The Role of Business Development Manager This is a field/home based business development field sales role. You will target B2B businesses and sell in-demand facilities services. … business development role where you will be tasked with self-generating your own appointments and building a pipeline. You will be selling an "essential service" where the demand is high, therefore the ability to identify and target target market customers is imperative. Order values are high so there ...

Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home … Genesys & Active OPS or other WFM tools. Planning and scheduling activities (training/coaching etc.,) and absences (Holidays/Flex etc.,) to maintain consistent service level delivery across the day at the same time as meeting the operational requirements of the departments. Recommending overall allocation of off phone activity ...

support function within a legal or professional services environment . You will be responsible for managing day-to-day IT support operations, ensuring high service levels, and supporting business-critical systems in a fast-paced, client-focused setting. Key responsibilities: Lead and manage the IT support team and service desk Ensure timely resolution of incidents and service requests Support and maintain core business and legal applications Work closely with stakeholders to align IT support with business needs About you: Proven experience as an IT Support Manager Background in a legal or professional services environment Strong leadership, communication ...

Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home … environment to administer effective governance and change controls to support our front-line operational teams during periods of change to maintain excellent levels of customer service. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within ...

technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider (IaaS, Backups, Storage, Disaster recovery, Networking). The role is to support and operate enterprise infrastructure within a managed hosting and data-centre … role will suit engineers with solid, hands-on experience across compute, virtualisation, storage and networking, who are comfortable working within operational processes and shared service models. Responsibilities Co-ordination and Ownership of support tickets Liaising with 3 rd party vendors and taking part in troubleshooting conference calls to perform ...

support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations. Maintain accurate records of work completed, parts used, and updates within service management systems. Ensure excellent customer service and communication at all times. Travel to various customer locations across the UK as required. … with hands-and-feet network support, including switch replacements, patching, and hardware swaps. Strong problem-solving ability and confidence working independently. Excellent communication and customer-facing skills. Desirable Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh). xohmjla ...

growing fibre broadband provider as the team expands to support the rollout of high-quality connectivity across rural communities. We are seeking friendly, customer-focused individuals to join our installation teams in the Caithness area. Full training can be provided for the right candidates. About the Role Installation engineers … work on the frontline of the service, delivering fibre network connections directly to customers’ properties. Reporting to a Fibre Team Leader, you will work to a scheduled appointment diary and play a key part in the rapid deployment of ultra-fast fibre networks across rural towns and villages. ...

growing fibre broadband provider as the team expands to support the rollout of high-quality connectivity across rural communities. We are seeking friendly, customer-focused individuals to join our installation teams in the Caithness area. Full training can be provided for the right candidates. About the Role Installation engineers … work on the frontline of the service, delivering fibre network connections directly to customers’ properties. Reporting to a Fibre Team Leader, you will work to a scheduled appointment diary and play a key part in the rapid deployment of ultra-fast fibre networks across rural towns and villages. ...

exciting new projects also in the pipeline. Key aspects of working in an agile team at MO Focus on delivering working software Blending user (customer) feedback and best practice to evolve what we deliver Continuously inspect and adapt how we deliver software Utilise great testing principles, TDD & automation … work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ...

time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. … Overtime and standby are paid in line with company policy. Responsibilities/Accountability: To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated ...

About the role & company: Valorem First helps businesses work smarter through practical, cost-effective technology and digital transformation. In this entry-level Service Desk role, you’ll support a range of clients by handling first-line IT support requests and working alongside experienced engineers to resolve technical issues. … technology works. You’re organised, able to manage multiple tasks, and know when to ask for support or escalate issues. Responsibilities: Respond to incoming service requests via phone, email, and our ticketing system Provide first and second line technical support to clients, troubleshooting common issues with guidance from other ...

Product & Voice Ops - Provisioning Engineer - GammaLabs A bit about us At Gamma, were more than just a leader in Unified Communications as a Service (UCaaS) were a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across … automation procedures. Participate in network projectwork orcustomer change activitieswhich mayalso include out of hours. Possess the ability to drive issues to resolution to meet customer service level agreements and customer expectations. Assist withthe creation and maintenance of technical documentation. Be a self-starter, proactive, highly organized ...