an experienced BI professional to join our dynamic team as BI Analyst (Qlik) based at Klarent's Glasgow Head Office. This role will be instrumental in helping us transform data into insights, empowering smarter business decisions across our hotel portfolio. The Role Working as part of the IT Team, the Qlik Analyst will: Develop, test, and deploy Qlik Sense … dashboards that support operational and strategic decision-making. Perform data analysis and interpretation to generate actionable insights and recommendations. Collaborate with stakeholders across departments to gather requirements and tailor BI solutions to business needs. Maintain and enhance existing Qlik Sense applications and ensure they remain relevant and high-performing. Integrate data from various systems using effective ETL … processes. Develop and manage data models that support reliable business intelligence. Troubleshoot and resolve performance issues in Qlik applications. Stay informed on evolving Qlik Sense capabilities and BI best practices. The Ideal Candidate Skilled in Qlik Sense development including scripting, modelling, and dashboard visualisation. Strong working knowledge of SQL and relational databases. Familiarity with data warehousing concepts and More ❯
cure and inbound contact. Develop IVR strategies and manage dynamic call routing to align inbound contact with agent skill sets. Collaborate with Risk Analytics and Business Intelligence to shape data-driven contact strategies. Maintain and roll out analyst apps, scripts, and outcome tracking. Engage with Compliance to ensure full adherence across all communication channels. Produce custom analysis and reporting … centre dialler platforms, ideally Mitel and Noetica or similar. Background in managing multichannel campaigns within fast-paced environments. Familiarity with OFCOM and FCA guidelines. Problem-solving aptitude and confident data interpretation. Strong presentation, communication, and analytical skills. Technical understanding of Microsoft T-SQL and high PC literacy. You’ll be rewarded with a competitive benefits package, including: 💰 Annual performance More ❯
vison and capabilities to continually drive strategic shifts. As a Process Improvement Support Lead, you will play a vital role in assisting your team with complex escalations while using data to craft and executing a forward-thinking B2B customer support strategy. This senior role will suit candidates who are passionate about exceptional service and have the technical expertise to … Enhance the customer approach, taking a proactive mindset while meeting the diverse needs of the B2B base. Develop advanced reports to track key metrics and discover trends from customer data, using the insights to drive strategic improvements. Help resolve complex customer issues in a timely manner and collaborate with various departments to investigate potential pain points. Skills and Qualities … A desire to develop and deliver excellent customer outcomes, driving improvements through analytical reasoning. Skilled in datainterpretation and presenting findings to senior stakeholders contributing to strategics decisions and business goals. Hands on problem solver who can fix technical and tactical issues and challenge the status quo. Experience of working in a fast paced and agile tech-focused More ❯
