Deskside Technician
- Hiring Organisation
- Stefanini EMEA
- Location
- Edinburgh, Scotland, United Kingdom
Level 1 Team and reacting to escalations. Please note this is a 12 month fixed term contract Responsibilities: Provide swift and professional deskside IT support for both Windows and MAC Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure … test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues ...