1 of 1 Permanent IT Strategy Manager Jobs in Scotland

Group Contract Type: Permanent Working style: Hybrid 50% home/office based Closing Date: 3rd July 2025 The main purpose of the role is to support the Head of IT Service Management in defining, executing, and delivering the IT Service strategy in Royal London Group, as well as manage ITIL processes. About the role Own and drive … the strategy for Service and adjust the strategy based on evolving and broader Business and IT goals and needs. Communicate IT Service strategy to relevant stakeholders and provide regular progress updates. Own multiple ITIL processes (for example Change Enablement, Incident, Problem, Request, Configuration Management), drive continuous improvement of these, and obtain/retain buy-in … or deliver other aspects of the Service function's needs (e.g. Service reporting). Lead service governance initiatives, ensuring compliance, performance, and value delivery. About you Proven experience in IT Service Management, ideally in a strategic or leadership capacity. Excellent stakeholder engagement and communication skills. Analytical mindset with the ability to interpret data and drive insights. Practical application of More ❯