1 to 25 of 60 Permanent Incident Management Jobs in Scotland

operations has become a board level issue. You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat … fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training.Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding ...

role responsible for delivering a high-performing, ITIL-aligned Service Desk capability, providing the central Single Point of Contact (SPOC) for end users across Incident Management, Service Request Fulfilment, workplace support, and user experience. You will lead the Service Desk Operations function, driving operational excellence, governance, service maturity … role is to transform the Service Desk from a reactive support function into a proactive Managed Services capability through process improvement, automation, knowledge management, shift-left initiatives, and data-driven operational insight. Working closely with Service Delivery Management, Technical Operations, Service Management functions, resolver teams, and customers ...

Technical Support Manager to lead the operational support, maintenance and resilience of high-availability operational technology (OT) systems, with a focus on incident response, service delivery, patching and vulnerability remediation. This is a hands‐on operational leadership role covering the day‐to‐day support and operational management of core OT platforms, including DMS, SCADA, data historians, telemetry and communications systems. The successful candidate will own incident management, fault diagnosis and recovery within a high‐availability environment, lead OT patching and vulnerability remediation activity, and manage resourcing, capability and development across a technical team. This ...

backed schemes including Tax-Free Childcare, Help to Save, Court Funds Office and Help to Buy. Be at the centre of decision-making Lead incident response activities, work directly with senior stakeholders and clients, and drive service recovery during high-profile operational events. Grow your career Develop expertise … incident management, stakeholder engagement, service improvement and data analytics, with opportunities to influence strategic decisions and progress into senior service management and leadership roles. Role Purpose The Business Incident Manager is responsible for the end-to-end management of business incidents impacting ...

backed schemes including Tax-Free Childcare, Help to Save, Court Funds Office and Help to Buy. Be at the centre of decision-making Lead incident response activities, work directly with senior stakeholders and clients, and drive service recovery during high-profile operational events. Grow your career Develop expertise … incident management, stakeholder engagement, service improvement and data analytics, with opportunities to influence strategic decisions and progress into senior service management and leadership roles. Role Purpose The Business Incident Manager is responsible for the end-to-end management of business incidents impacting ...

backed schemes including Tax-Free Childcare, Help to Save, Court Funds Office and Help to Buy. Be at the centre of decision-making Lead incident response activities, work directly with senior stakeholders and clients, and drive service recovery during high-profile operational events. Grow your career Develop expertise … incident management, stakeholder engagement, service improvement and data analytics, with opportunities to influence strategic decisions and progress into senior service management and leadership roles. Role Purpose The Business Incident Manager is responsible for the end-to-end management of business incidents impacting ...

/ML & Data Platforms area, you will serve as a technical leader at the intersection of software engineering and reliability engineering — owning the incident management lifecycle, defining reliability standards, and partnering across Engineering, Product, Infrastructure, and Security to deliver durable operational improvements. You will bring structure to complexity … Your work will directly strengthen the firm's ability to detect, respond to, and prevent production issues at scale.Job ResponsibilitiesOwn and continuously improve the incident management lifecycle, including triage, escalation, stakeholder communications, and recovery, ensuring consistent execution and measurable improvement over time.Serve as Incident Commander for major ...

/ML & Data Platforms area, you will serve as a technical leader at the intersection of software engineering and reliability engineering — owning the incident management lifecycle, defining reliability standards, and partnering across Engineering, Product, Infrastructure, and Security to deliver durable operational improvements. You will bring structure to complexity … work will directly strengthen the firm's ability to detect, respond to, and prevent production issues at scale. Job ResponsibilitiesOwn and continuously improve the incident management lifecycle, including triage, escalation, stakeholder communications, and recovery, ensuring consistent execution and measurable improvement over time. Serve as Incident Commander ...

enhance industry compliance. As a Technology Risk and Controls Director within our Cloud Foundational Services Function, you will be passionate about operational risk management and control solutions for computing environments. You will partner with one or more disciplines, lines of business, regions and locations to respond to evolving business … directly to the Technology, Risk & Controls Portfolio Lead and will be responsible for a small team.Lead the strategic development and implementation of technology risk management in a dynamic, evolving tech landscape. Cloud Technology Risk & Controls Lead (Executive Director) who helps teams run cloud services safely and reliably. ...

enhance industry compliance. As a Technology Risk and Controls Director within our Cloud Foundational Services Function, you will be passionate about operational risk management and control solutions for computing environments. You will partner with one or more disciplines, lines of business, regions and locations to respond to evolving business … Technology, Risk & Controls Portfolio Lead and will be responsible for a small team. Lead the strategic development and implementation of technology risk management in a dynamic, evolving tech landscape. Cloud Technology Risk & Controls Lead (Executive Director) who helps teams run cloud services safely and reliably. You’ll work with ...

enhance industry compliance. As a Technology Risk and Controls Lead within our Cloud Foundational Services Function, you will be passionate about operational risk management and control solutions for computing environments. You will partner with one or more disciplines, lines of business, regions and locations to respond to evolving business … Technology, Risk & Controls Portfolio Lead and will be responsible for a small team. Lead the strategic development and implementation of technology risk management in a dynamic, evolving tech landscape. Cloud Technology Risk & Controls Lead (Executive Director) who helps teams run cloud services safely and reliably. You'll work with ...

enhance industry compliance. As a Technology Risk and Controls Lead within our Cloud Foundational Services Function, you will be passionate about operational risk management and control solutions for computing environments. You will partner with one or more disciplines, lines of business, regions and locations to respond to evolving business … Technology, Risk & Controls Portfolio Lead and will be responsible for a small team. Lead the strategic development and implementation of technology risk management in a dynamic, evolving tech landscape. Cloud Technology Risk & Controls Lead (Executive Director) who helps teams run cloud services safely and reliably. You'll work with ...

live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.Job descriptionAs Head of IT Service Management, you will be responsible for setting the strategic direction, operational leadership and continuous improvement of a portfolio of business-critical testing, assurance, analytics and stakeholder … activities, analytics and insight capabilities, governance, communications and stakeholder engagement functions. The role is accountable for ensuring service performance, operational resilience, release readiness, risk management and the effective delivery of services that support internal and external users.You will lead and develop a multidisciplinary team, providing leadership, people management ...

hundred real tickets a month alongside a monthly patching cycle. The service runs inside the customer's own ServiceNow platform and their ITIL-aligned incident, request and change processes. You won't be introducing our tooling — you'll be making our delivery work well inside theirs, and evidencing that … named Service Delivery Manager, accountable for service governance, performance reporting and escalation Own attainment of the contracted service levels and KPIs, including incident response and resolution SLAs, patch compliance, backup and restore success, DR test compliance and repeat incident rate Manage the service credit regime — track exposure, understand ...

their team in either Guernsey or Jersey on a full-time, permanent basis. In this pivotal role, you will lead the day-to-day management, governance, and continual improvement of technology services. Reporting to the Senior Manager, Technology, you will ensure that IT services remain reliable, secure, and resilient … aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. You will act as a key link between Technology, business ...

roadmaps and deployment strategies. Provide technical leadership and guidance, sharing DevOps best practices across teams. Ensure environments remain secure, compliant and operationally resilient. Support incident management activities and assist with root cause analysis and service restoration. Required Skills & Experience Essential Strong experience working as a DevOps Engineer … enterprise environments. Advanced experience in Infrastructure Service Incident Management . Proven expertise designing and maintaining CI/CD pipelines . Experience with infrastructure automation and deployment tooling. Strong knowledge of cloud technologies and modern DevOps practices. Experience with containerisation and orchestration technologies. Ability to troubleshoot and resolve complex ...

incidents.The successful candidate will be responsible for supporting supply chain security requirements and responding to incidents and industry notices, as well as the ongoing management of security risks. This includes promoting relevant policies, processes, and guidance to continuously develop and maintain the organisation’s required risk maturity.This … technical, physical, environmental and personnel security risks, advise/support relevant stakeholders around risk assessments and controlsAnalyse supplier related security incidents and support Security Incident Team as well manage relevant stakeholders.Support Procurement and Suppliers to flow down and manage Defstan 05-138 V4Support business lines and functions assess their ...

excellent opportunity to make a real impact.What You'll Be DoingLead, coach and develop a team of Technical Support Analysts through regular mentoring, performance management and career development.Act as the senior escalation point for complex customer issues, ensuring incidents are resolved efficiently and professionally.Manage workloads, resource planning and service … coverage across an extended support operation.Work closely with Service Delivery and Engineering teams to resolve technical issues and improve customer outcomes.Own incident management processes from initial logging through to resolution and customer communication.Drive problem management by identifying recurring issues and implementing long-term solutions.Produce regular service performance ...

talk — even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands‐on problem‐solver — you can personally dig into … Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support‐handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery ...

talk — even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands-on problem-solver — you can personally dig into … Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support-handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery ...

Global Technology team, you will be a key contributor on the infrastructure side of the team, supporting the cloud infrastructure that underpins Portfolio Management capabilities for the Fixed Income business. You will help build, manage, and support the AWS infrastructure for various portfolio management services — including what … reliable, scalable, and production-ready. You will be part of a cross-functional team of engineers and product owners building the Spectrum Portfolio Management Fixed Income product, working primarily on a large, Terraform-driven estate on AWS, with the opportunity to grow into server-side development in Java (Spring ...

learning products. As the team takes end-to-end ownership of the platforms it runs, you will build the CI/CD, observability, and incident-management practices that keep those services stable, secure, and performant across international markets.This is a Vice President-level role and an integral part … responsibilitiesOwns and evolves the team's CI/CD pipelines, release automation, and deployment toolingEstablishes reliability practices (SLOs, error budgets, runbooks) and leads production incident response and post-incident reviewBuilds and operates observability across the team's AI/ML services (metrics, logging, tracing, alerting)Automates infrastructure provisioning ...

learning products. As the team takes end-to-end ownership of the platforms it runs, you will build the CI/CD, observability, and incident-management practices that keep those services stable, secure, and performant across international markets. This is a Vice President-level role and an integral … evolves the team's CI/CD pipelines, release automation, and deployment tooling Establishes reliability practices (SLOs, error budgets, runbooks) and leads production incident response and post-incident review Builds and operates observability across the team's AI/ML services (metrics, logging, tracing, alerting) Automates infrastructure provisioning ...

Global Technology team, you will be a key contributor on the infrastructure side of the team, supporting the cloud infrastructure that underpins Portfolio Management capabilities for the Fixed Income business. You will help build, manage, and support the AWS infrastructure for various portfolio management services — including what … reliable, scalable, and production-ready. You will be part of a cross-functional team of engineers and product owners building the Spectrum Portfolio Management Fixed Income product, working primarily on a large, Terraform-driven estate on AWS, with the opportunity to grow into server-side development in Java (Spring ...

learning products. As the team takes end-to-end ownership of the platforms it runs, you will build the CI/CD, observability, and incident-management practices that keep those services stable, secure, and performant across international markets. This is a Vice President-level role and an integral … evolves the team's CI/CD pipelines, release automation, and deployment tooling Establishes reliability practices (SLOs, error budgets, runbooks) and leads production incident response and post-incident review Builds and operates observability across the team's AI/ML services (metrics, logging, tracing, alerting) Automates infrastructure provisioning ...