3 of 3 Permanent Incident Management Jobs in Scotland

that changes are fully completed and any affected services are restored. You will identify process improvements for change implementation and weekend checkouts; aid is incident management and root cause analysis. Provide ongoing operational support for the Aladdin infrastructure. Supporting and fixing both batch processing and interactive user applications … understand and improve the operating quality of production environments. Engage in clear and concise communications both verbally and in writing. Effectively interacts on incident bridges and calls to ensure all distributed team members are constantly informed. Engineer solutions to expedite recovery of environment post weekend maintenances. Using ServiceNow ...

This is a hands-on, onsite role where no two days look quite the same. You will be working closely with internal teams, service management colleagues, and external stakeholders to keep services running smoothly, resolve issues quickly, and support continuous improvement across the board. You will also play … will be doing Monitoring bespoke customer portals and incoming service requests Logging and managing service calls accurately within internal systems Supporting MOD IT incident management alongside the Service Management team Keeping a close eye on SLA and KPI performance for priority accounts Configuring, preparing, and dispatching printers ...

sector organisations and reports directly to the Chief Information Officer (CIO). You will be accountable for shaping cyber strategy, overseeing governance and risk management, and leading incident response capabilities, while providing assurance on organisational cyber resilience at executive and board level. This role involves Develop and deliver … cyber security strategy and roadmap aligned to organisational priorities and relevant government resilience frameworks. Oversee cyber security operations, including incident response, threat monitoring, vulnerability management, and third-party security services. Act as the senior cyber authority, offering expert guidance and clear assurance on cyber risk, compliance, and resilience ...