22 of 22 Permanent Incident Management Jobs in Scotland

Major Incident Manager Job Description We are supporting one of our Glasgow based clients whom are looking to onboarding a Major Incident Manager for an initial 3 month rolling contract. You will be joining a team that are responsible for critical service restoration through the operational Major Incident Management process. The role requires leading major service … full recovery, documentation and monitoring the progress towards resolution for all incidents and potential ongoing problems. This is a fully remote role, supporting a 24/7/365 incident management function. Thus, you will be required to work out of hours/on standby to support incidents and major IT releases. The role involves collaboration with technical … teams and stakeholders through various communication channels to ensure effective service restoration and continual service improvement. Top Skills; 5+ years Major Incident Management experience within Enterprise level environments 500+ users . Strong experience in Facilitating the running of an incident end to end. Ability to work on-call weekend work - 1 in 5 weekends. Strong multi-tasking More ❯

What you'll be doing: The Incident, Problem & Change Manager is a key role within the service desk/service operations function, responsible for leading the end-to-end management of major incidents, problem investigations, and change control processes across the Iomart service desk portfolio. The role ensures that service impacting issues are effectively managed, root causes are … identified and resolved, and changes are controlled and communicated with minimal risk to service quality. This role requires close collaboration with service desk teams, technical support groups, account management, and client stakeholders to drive service stability and continuous improvement. The successful candidate will also participate in an on-call rotation to ensure 24/7 coverage of critical incidents. … Key Responsibilities Incident Management Lead and coordinate the resolution of major and high-priority incidents, ensuring swift service restoration and minimal business impact. Chair major incident review calls and drive timely updates to stakeholders, including senior leadership and customers. Ensure adherence to the incident management process, SLAs, and escalation protocols. Maintain detailed records of incident More ❯

high a level of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure … runbooks are followed and are fit for purpose Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident Follow major incident process Threat Intelligence: Stay … improve detection capabilities. Generate detailed reports on emerging threats, attack trends, and security posture improvements. Monitored and analysed security logs from SIEM platforms to identify suspicious activity. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Own the development and implementation of SOC Use Cases Evaluate new security technologies and More ❯

an exciting opportunity to play a key role in shaping the transformation journey of enterprise clients. The role will suit professionals with a strong background in SOC service delivery , incident response coordination , and vulnerability management . Key Responsibilities: Act as the primary liaison between clients and internal operational delivery teams, ensuring seamless communication and service excellence. Serve as … the key escalation point for clients, managing security incidents from detection to resolution. Lead coordination efforts across Security Operations Centre (SOC), Incident Response, and technical teams during major incidents. Identify impacted systems, users, and business functions, and ensure timely stakeholder communication. Oversee remediation and containment activities and coordinate post-incident investigations and reporting. Ensure all service delivery teams … and deliver weekly or monthly service review reports for stakeholders. Support the review and optimisation of service delivery processes, ensuring continuous improvement and implementation of best practices. Lead vulnerability management initiatives: Perform risk-based vulnerability scanning across systems, applications, and networks. Prioritise vulnerabilities by risk level and asset criticality, coordinating remediation with business stakeholders. Manage and maintain IDS and More ❯

thinking and teamwork are essential as you minimize disruption and help the bank return to normal operations smoothly. What you'll need Experience with Google Cloud Platform (GCP) Infrastructure Management Proficiency in designing, deploying, and managing multi-tenant GKE clusters, including control plane operations and node pool optimizations Hands-on experience with GKE configurations such as autoscaling, multi-zone …/regional clusters, and workload optimization for tenant-specific use cases Communication Skills: Clear verbal and written communication to interact with senior management, colleagues and support teams. Incident Management and Troubleshooting: Demonstrated expertise in resolving infrastructure-related incidents, addressing Kubernetes cluster issues, optimizing Istio configurations, conducting impact analysis, and executing root cause resolution Proficient in troubleshooting Istio … permanent solutions to prevent recurrence Skilled in coordinating with cross-functional teams during incidents to ensure rapid resolution while minimizing downtime and tenant impact Expertise in documenting and refining incident management workflows to enhance organizational response times and resiliency An understanding of Terraform state management, workspaces, and CI/CD pipeline integration for automated infrastructure deployment This More ❯

thinking and teamwork are essential as you minimize disruption and help the bank return to normal operations smoothly. What you'll need Experience with Google Cloud Platform (GCP) Infrastructure Management Proficiency in designing, deploying, and managing multi-tenant GKE clusters, including control plane operations and node pool optimizations Hands-on experience with GKE configurations such as autoscaling, multi-zone …/regional clusters, and workload optimization for tenant-specific use cases Communication Skills: Clear verbal and written communication to interact with senior management, colleagues and support teams. Incident Management and Troubleshooting: Demonstrated expertise in resolving infrastructure-related incidents, addressing Kubernetes cluster issues, optimizing Istio configurations, conducting impact analysis, and executing root cause resolution Proficient in troubleshooting Istio … permanent solutions to prevent recurrence Skilled in coordinating with cross-functional teams during incidents to ensure rapid resolution while minimizing downtime and tenant impact Expertise in documenting and refining incident management workflows to enhance organizational response times and resiliency An understanding of Terraform state management, workspaces, and CI/CD pipeline integration for automated infrastructure deployment This More ❯

you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users Identify any business areas impacted and coordinate … communications with all relevant stakeholders as per Major Incident Management process. Coordinate the remediation and containment activities as advised by either the NTT DATA SOC or Incident Response Team. Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams. Coordinate post incident investigation with relevant teams or third … Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices. Co-ordinate the running and reporting of a risk-based vulnerabilities management including: Scanning systems, networks, and applications to detect potential security weaknesses. Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that More ❯

customer, project, and support teams. • Manage escalations and Major Incidents. • Work with account teams on contractual negotiations for renewals. • Report on client profit and loss KPIs. • Ownership of Service Management processes and their documentation in IT Glue. • Ownership of the transition process of Managed Service customers from pre-sales to operational support. • Capacity planning of support teams to ensure … performance and customer satisfaction. • Create customer excitement. Stimulate customer demand by ensuring service roadmaps continue to evolve (work with operational teams to support you). • Develop an IT Service Management Plan (ITIL process delivery) to improve service consistency and reliability. Owning and delivering key processes including change, problem, and major incident management Skills/Experience: Experience of … Project and Operational Incident, problem, and change management within a complex environment. Strong partner management expertise, with demonstrable experience of navigating complex multi-vendor environments. Exceptional stakeholder engagement, influencing, and communication skills. Ability to work under pressure, multitask, and handle multiple assignments simultaneously. Excellent time-management and problem-solving skills. Strong technical background. Minimum of More ❯

At Proact, we're a pan European data management specialist with a focus on unlocking the power of data through strategy, storage, connectivity, and security. But that's only part of our story . We're also here to break the mould. To stake new ground. To do things differently. And we've created a fast-paced, people-first … expanding our European Operation and Support Centre based in Glasgow. We are looking for talented, dedicated 1st line Operation Consultants to join the team and be responsible for Event Management, Operational Checks and 1st Line Incident Management. Responsibilities Incident Management Operational Checks Event Management Customer Services You will be responding to system triggered alerts on … days and nights, you will also be responsible for analysing supported systems to detect and raise incidents for issues that may not have been reported by monitoring tools (event management). New incidents and alarm logging with the appropriate priority is key, as is ensuring they are responded to and resolved within contracted SLA's. No two days are More ❯

that underpin secure business operations. They will play a key role in shaping and executing the IT security strategy, acting as a subject matter expert while supporting compliance, training, incident management, and continuous improvement efforts across the organisation. Key Responsibilities: Oversees the daily operations of the IT Security team, ensuring service levels and internal objectives are consistently met. … security projects, aligning them with broader strategic objectives and deadlines. Contributes expert guidance into IT strategy and supports its implementation from a security standpoint. Owns the organisation's security incident response process, including investigation, reporting, and post-incident analysis. Assesses existing system security and proposes improvements to strengthen infrastructure resilience. Ensures the secure handling, processing, and transfer of … AWS). Experience with security frameworks and regulatory compliance, including ISO 27001 and GDPR. Demonstrated ability to lead, coach, and develop high-performing technical teams. Track record of managing incident response and conducting technical investigations. Confident multitasker with strong project delivery and organisational skills. Experience in performing or participating in IT security audits. Excellent communication skills, both verbal and More ❯

an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firmsglobally, our AI-powered resource management platform is helping organisations to achieve extraordinary results. Our platform stands apart as the only solution that combinesadvanced AI, real-time project financials, and firm-wide insights to elevate … resource management to a strategic function. By driving profitable growth,powering confident decisions,and ensuring satisfied clients andteams-we're helping our customers build strong organisations and careers for the long term. Why our customers love Dayshape: We help professional firms optimise margins and increase revenue, unlocking access to more profitable work. We provide complete operational visibility today and … and ambitious team-driven by our values and a shared commitment to success. If you're ready to join a fast-growing, high-impact company that's reimagining resource management, then let's talk. About the role As we grow and more customers are adopting our platform, we are scaling up to meet the demand. This means more automation More ❯

You'll help address and restore live service on our Pega Cloud estate, spot trends and repeat incidents, taking actions to remove inefficiencies within our Pega applications to prevent incident recurrence and optimise the application experience for our colleagues. Experience of PDC is a must, along with alerting toolsets such as Nexthink and Dynatrace. What you'll do Troubleshoot … and restores live Pega incidents. Works with TRMs and Incident Management on fast-paced, high severity incidents. Identifies root cause and actively owns problem records through to resolution for a permanent fix to prevent incident recurrence. Reacts accordingly to urgent production issues and proactively engages with TRMs and other Pega Run Engineers to ensure quality of service. … on our Pega Cloud estate to drive quality of production implementations and to ensure guardrails are met. Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems. Suggests improvements and crafts a plan for a small part of a change management program with input from technical experts. Why Lloyds Banking Group We're on More ❯

Description Provide outstanding customer service via phone and our ticketing system Triage incoming tickets and prioritise effectively Resolve incidents and service requests Learn and practise key IT processes including incident management, change control, and major incident response Work alongside experienced engineers and specialists to support our customers Key Details Vacancy Title Waterstons - Digital and Technology Solutions Professional More ❯

and are expanding out into other AWS products such as ECS Fargate . Our IAC is a mix of Serverless framework and Terraform . We use JIRA for project management, Github actions for our CI/CD pipelines and Incident.io for our incident management process. For more detailed information, feel free to ask for our tech radar More ❯

assessments, including third-party suppliers. Applying threat modeling principles to complex system and solution designs to identify security risks and mitigation strategies. Supporting, monitoring, and recommending improvements to cyber incident management processes. Providing input and support to operational projects related to cyber security. Requirements Key skills and experience relevant to this role include: Experience working in an organization … ability to communicate IS security goals effectively. Excellent analytical, problem-solving, and execution skills. Strong cyber security-specific experience supported by relevant industry certifications (e.g., CySA+, Security+), and risk management knowledge. Knowledge and experience with a diverse range of cyber security tools, including SIEM, EDR, NIDS, etc. Self-motivated with a willingness to go the extra mile to achieve More ❯

OT) environments. Position Responsible for detecting, analysing and responding to security incidents through to resolution. Providing support on baseline security analysis in OT projects. Manage operational components and coordinate incident management, including detection, response, reporting and liaising internally and externally. Review audit trails, system logs and other monitoring data sources periodically and ensure that they are in compliance More ❯

the continuous improvement of everything we do, both team process and what we deliver Regular patching, updates and maintaining secure systems Participating in out-of-hours, in-hours and incident management processes Utilising FinOps practices in all you do What we're looking for: OKD or Openshift, or general Kubernetes administration experience Experienced with infrastructure as code with More ❯

is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification … of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce … actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Vice President Expectations Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for More ❯

role in protecting systems, data, and infrastructure across the firm's international footprint.This is a senior leadership role with a strong strategic remit and hands-on influence across governance, incident response, compliance, and risk. Key Responsibilities Lead the development and delivery of a global cyber security strategy Oversee threat detection, response, incident management, and governance Manage and More ❯

technical stakeholders. A strong sense of ownership and pride in the work you deliver. Nice to have skills: Experience with legacy system refactoring or performance tuning. Previous involvement in incident management or system debugging at scale. An understanding of secure development practices and compliance requirements. Passion for improving engineering culture through collaboration, feedback, and knowledge sharing. Why you More ❯

tests to participants, ensuring that relevant procedures and guidelines are adhered to at all times. These responsibilities will be delivered both directly through your invigilation duties and via your management, during your shift, of the Test Centre. You will be responsible for setting up the necessary testing equipment and dismantling and storing the equipment when testing is complete. The … reporting incidents that could impact candidate testing Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion Providing management support to the Regional Test Centre Manager as required Handling and reporting incidents that could impact candidate testing in line with our incident management procedures. What's More ❯

and uptime. Perform system installations, configurations, and upgrades, adhering to best practices. Respond promptly to incidents, resolving issues within defined SLAs. Implement and manage system security measures, including patch management and vulnerability assessments. Collaborate with cross-functional teams to support infrastructure projects and deployments. Develop and maintain scripts to automate routine tasks and improve system efficiency. Document system configurations … certifications (e.g., RHCSA, RHCE) are highly desirable. Strong knowledge of Linux system administration, networking, and security. Proficiency in scripting languages such as Bash, Python, or Perl. Familiarity with configuration management tools (e.g., Ansible, Puppet). Excellent communication and teamwork skills. Ability to work under pressure and manage multiple priorities. Must be a UK sole national . Must be willing … challenges. Preferred Skills : Experience with virtualization technologies (e.g., VMware, KVM). Knowledge of cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker, Kubernetes). Understanding of ITIL processes and incident management. Benefits: Basic salary up to £45,000 35% shift allowance in addition to salary 25 days annual leave plus 8 public holidays Option to purchase up to More ❯