Permanent Incident Management Jobs in Scotland

16 of 16 Permanent Incident Management Jobs in Scotland

Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Re ...

Edinburgh, Midlothian, United Kingdom
Deloitte LLP
a global basis, the resilience of operations has become a board level issue. You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

2nd Line Applications Support Analyst

Glasgow, Lanarkshire, Scotland, United Kingdom
Hybrid/Remote Options
Arnold Clark
technical and administrative services to support and maintain live applications. Knowledge and experience Application support This role requires providing second-line support for bespoke software applications, resolving issues through incident management systems, phone and email. Level 4 is appropriate, as it reflects the capability to handle complex support tasks independently and manage incidents effectively. Incident management This role involves managing incidents, particularly for web and application troubleshooting, and includes coordinating with external suppliers for issue resolution. Supplier management The role requires direct interaction with third-party suppliers to address application-related issues. Problem management The role involves troubleshooting and problem resolution for web applications, focusing on identifying and analysing issues for effective resolution. … Knowledge management This role includes writing and updating technical documentation to support knowledge sharing within the support team. Customer service support Given the strong focus on service delivery, customer satisfaction and mentoring first-line support are vital to this role. Configuration management The role may involve configuring and maintaining application settings or managing software versions for internal applications. More ❯
Employment Type: Permanent, Work From Home
Posted:

Level 3 SOC Analyst

Edinburgh, Scotland, United Kingdom
Element Materials Technology
for real-time monitoring of Element’s security platforms such as SIEM and Extended Detection and Response (XDR) Prompt analysis and triage of alerts and security events. Support the Incident Response (IR) team to report potential or actual incidents Conduct proactive Threat Hunting across the estate and help develop the Threat Intelligence capability Work closely with the Incident Response (IR) team and report potential or actual incidents. Support the incident management process Collaborate with cross-functional teams including IT, Privacy and Legal and senior stakeholders. Perform digital forensics on computer/network artifacts to assess the risk and impact of an incident. Perform malware analysis. Develop and maintain string relationships with external stakeholders and Managed … successfully within a large complex/federated enterprise environment Demonstrable understanding of security monitoring, intrusion detection, prevention and control systems including firewalls, anti-virus, web proxies. Experience of security incident management and an understanding of best practice frameworks Technical knowledge and practical experience in any associated area e.g., networks, malware analysis, digital forensics etc. Attention to detail, strong More ❯
Posted:

Head of Global Network Infrastructure

Glasgow, Scotland, United Kingdom
Eden Scott
WAN, with specific experience in HPE SD-WAN technology. Manage and mentor a team of 15 network professionals across multiple regions, fostering a culture of accountability and growth. Oversee incident management and escalation , ensuring rapid resolution and minimal business impact. Work closely with senior stakeholders, including engagement at CIO level, to align network strategy with wider business goals. … wireless (Aruba). Knowledge of cloud networking in platforms such as Azure, AWS, and GCP. Hands-on familiarity with monitoring tools such as SolarWinds, PRTG, and F5. Strong vendor management skills , including defining statements of work, negotiating SLAs, and ensuring consistent service quality. Experience managing third-party service providers and maintaining high service standards. Leadership & Strategy Proven experience leading … globally distributed teams, including line management of 15 staff and mentoring. Ability to influence and communicate effectively with senior stakeholders up to CIO level. Strategic thinker with a track record in IT service improvement initiatives. Experience defining and delivering 24×7 support models. Strong capability in incident management and crisis leadership . 🌟 Desirable Skills and Experience Certifications More ❯
Posted:

Control Room Operator (Shift work)

Aberdeen City, Scotland, United Kingdom
Restrata
CRO) Location: Aberdeen Shift Pattern: 12-hour day and night shifts, rotational (includes standby) Type: Full-time, entry-level Are you ready to be at the forefront of critical incident management and make a real impact? We’re looking for motivated individuals with excellent communication skills and who are adept with digital tools to join our team as … the-art Global Operations Command Centre (GOCC), using innovative platforms and solutions. Training and Growth: We provide full training, ongoing support, and opportunities to develop skills in emergency response, incident management, and client interaction. Team and Culture: Be part of a supportive, dynamic team where every day is different and every effort counts. About the Role As a More ❯
Posted:

Onsite IT Support Specialist

Edinburgh, Midlothian, Scotland, United Kingdom
Avaloq
continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and … and server operating systems Experience with Microsoft 365 products (Office365, SharePoint, Teams, Exchange Online, etc.) Good understanding of computer systems, mobile devices and other tech products Knowledge of ITIL Incident Management best practices It would be a real bonus if you have: Working experience in a global context is a plus Exceptional analytical and problem-solving skills Advanced … collaboration, communication, and interpersonal skills Excellent organizational and time management skills What we offer: In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. More ❯
Employment Type: Permanent
Posted:

Amazon Connect Architect

glasgow, central scotland, united kingdom
Hybrid/Remote Options
Signify Technology
Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and real-time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC … version control for safe, repeatable deployments. Operational Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build real-time dashboards for performance monitoring. Lead capacity planning, incident management, and continuous improvement initiatives. Stakeholder Engagement Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies. Prepare investment cases More ❯
Posted:

Desktop Support Engineer

Aberdeen, Aberdeenshire, Scotland, United Kingdom
Hirexa Solutions UK
using imaging tools such as SCCM Assist in administration and maintenance of technology infrastructure components May assist in installation, maintenance, troubleshooting and repair of office telephony system Uses corporate incident management system to record and track all support work Maintains accurate hardware and software records for corporate assets Essential Skill Service Now experience MS Windows 10 & 11 MS … Networking imaging and PXE Boot (SCCM/Intune) Remote support tools Network patching and cabling Server room/Comms room experience Clear communication skills (written and verbal) Excellent time management Candidates will ideally have: Two years’ commercial experience providing IT support at Deskside Flexible work attitude Good all-round technical knowledge of Operating Systems, Software, Hardware and Networks Have More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

Principal AWS Architect

Glasgow, Lanarkshire, Scotland, United Kingdom
Verelogic IT Recruitment
conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption … CDK. Introduce automated testing, version control, and repeatable deployment practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Principal AWS Architect

Glasgow, City of Glasgow, United Kingdom
Verelogic
conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption … CDK. Introduce automated testing, version control, and repeatable deployment practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain More ❯
Employment Type: Permanent
Posted:

Principal AWS Architect

Glasgow, Lanarkshire, Scotland, United Kingdom
Hybrid/Remote Options
Verelogic IT Recruitment
conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption … CDK. Introduce automated testing, version control, and repeatable deployment practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain More ❯
Employment Type: Permanent, Work From Home
Posted:

Mainframe DB2 System Specialist

Glasgow, Lanarkshire, Scotland, United Kingdom
Hybrid/Remote Options
Anson Mccade
and engineering excellence are essential. What You'll Be Doing Infrastructure Engineering Build, maintain, and optimise enterprise-grade infrastructure platforms Select and implement technologies that maximise performance and efficiency Incident Management Monitor infrastructure performance and proactively identify issues Use data-driven approaches to reduce MTTR and improve reliability Automation Automate repetitive tasks to reduce manual effort Apply scripting … tools Knowledge of Db2 internals and RACF security Role Purpose To ensure core infrastructure remains reliable, secure, and scalable. You'll apply strong engineering discipline, effective automation, and robust incident response to maintain high operational standards across essential systems and platforms. Reference: AMC-AQU-MDBDB Postcode: G1 3SL #adqu More ❯
Employment Type: Permanent, Work From Home
Posted:

IT Apprentice

Clydebank Business Park, Clydebank, Dunbartonshire, Scotland, United Kingdom
QA
Support apprenticeship. You’ll work alongside experienced IT professionals, developing your technical knowledge and problem-solving skills while providing essential support to staff across the organisation. Responsibilities: Understand security incident management, reporting, and forensics Collaborate with colleagues and the wider UK security community to stay up to date with relevant practices and policies Perform regular analysis and response … implement mitigation actions Stay informed about emerging IT trends and security standards Support in delivering security awareness training for staff Help colleagues install security software and understand information security management Support the business in the delivery and release of secure applications What’s in it for you? A chance to earn while you learn and achieve a nationally recognised More ❯
Employment Type: Full-Time
Salary: £16,000 per annum
Posted:

Senior Data Protection Officer

Edinburgh, Midlothian, Scotland, United Kingdom
Hybrid/Remote Options
Harnham - Data & Analytics Recruitment
regulatory developments. Experience & Skills: 5+ years' experience in data protection, risk, or compliance within professional services. Strong knowledge of GDPR, UK, and international privacy standards. Skilled in compliance monitoring, incident management, and stakeholder engagement. Excellent communicator with analytical and organisational strengths. Holds a relevant data protection or privacy certification. If you are interested in the role please apply More ❯
Employment Type: Full-Time
Salary: £75,000 - £85,000 per annum
Posted:

Senior Systems Engineer

livingston, central scotland, united kingdom
AMS CWS
solutions. Key Responsibilities: Coordinate engineering activities and deliver high-quality technical solutions in partnership with the Product Team and key stakeholders. Ensure consistent and reliable system operations, including monitoring, incident response, and proactive service improvement. Build, maintain, and support cloud infrastructure within AWS and on-premise data centre environments. Contribute to the transformation of the file transfer gateway platform … up new secure file transfer pipelines. Supporting migration and separation activities linked to divestment. Decommissioning legacy components and establishing future-state architecture. Leverage automation (Infrastructure as Code and configuration management) to optimise processes and enhance service reliability. Lead and mentor engineers, promoting best practices and supporting capability development across the team. Act as a subject matter expert, contributing to … Python, PowerShell, or Groovy . Hands-on experience with CI/CD workflows , ideally using Jenkins . Solid background with Infrastructure as Code , specifically Terraform . Experience with Configuration Management , ideally Ansible . Proven background in supporting production systems, troubleshooting, monitoring, and incident management. Ability to lead technical direction, coach team members, and drive engineering improvements. Desirable Skills More ❯
Posted:

Financial Controller

Glasgow, Lanarkshire, Scotland, United Kingdom
Hybrid/Remote Options
iMultiply Resourcing Ltd
in Glasgow, with additional offices in Nottingham and a growing international footprint. Their suite of products supports law enforcement, government, and corporate clients with financial investigation, covert operations, and incident management. £10m turnover, with ambitious plans to double organic revenue in 4 years Recent acquisitions with plans for more Supportive, output-focused culture with hybrid working Backed by Bowmark … with the Head of Finance and CFO, with exposure to M&A and PE-backed growth. Lead and develop a team of 3 finance staff Own month-end close, management accounts, and audit prep Strengthen controls and improve reporting processes Collaborate with commercial and operational teams Contribute to strategic projects including M&A integration Support Head of Finance with … be a qualified accountant (CA/ACA/ACCA) with a strong grounding in finance operations, controls, and reporting. You will have hands-on experience of month-end close, management accounts, and audit preparation. You will be comfortable leading a small team, balancing technical detail with commercial insight, and communicating clearly with both finance and non-finance stakeholders. Experience More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:
Incident Management
Scotland
10th Percentile
£31,500
25th Percentile
£35,188
Median
£39,500
75th Percentile
£58,750
90th Percentile
£75,000