6 of 6 Permanent Incident Manager Jobs in Scotland

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned … problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through effective problem management. *Facilitate root cause analysis and methodologies. *Ensure effective problem resolution through collaboration. *Ensure accurate … guidance to resolution teams. *Provide reports and metrics on problem activities. *Audit problem activities. *Continuously improve problem processes by identifying, proposing, and implementing improvements. Background Senior IT Problem & Major Incident Manager Knowledge, Sills and Experience: *Experience in the Problem Management practice, 5+ years preferred. *Experience in Major Incident Management and Critical Situation Management , 7+ years preferred. *Certified More ❯

Group (Business) Incident Manager £550/day inside IR35 4 months contract Remote (UK-based) Overview We are seeking an experienced Group (Business) Incident Manager to join the Service Management team within our client, a large financial services firm. This role will play a key part in managing business-critical incidents across the organisation, ensuring timely … resolution, effective communication, and continuous improvement of incident processes. Key Responsibilities Lead or support the management of Bronze and Silver incidents, ensuring effective and timely service restoration. Collaborate with technical and business teams to minimise customer and operational impact. Provide timely and accurate updates to business stakeholders via appropriate channels. Ensure escalations are handled in line with policies. Facilitate … and document Post Incident Reviews (PIRs), including root cause analysis and action tracking. Monitor tools such as ServiceNow, Teams channels, and Downdetector for early incident detection. Support enhancements to the Group Incident Management Procedure & Framework. Drive continuous improvement across the Service Management function. Deliver accurate and relevant management reporting. Participate in OOH/Standby support for incidents More ❯

This role involves developing connections with technical and business experts around the world and interacting with a variety of technologies and applications. The role will also include participation in project work which strives to further improve the stability, performance, and More ❯

This role involves developing connections with technical and business experts around the world and interacting with a variety of technologies and applications. The role will also include participation in project work which strives to further improve the stability, performance, and More ❯

This role involves developing connections with technical and business experts around the world and interacting with a variety of technologies and applications. The role will also include participation in project work which strives to further improve the stability, performance, and More ❯

This role involves developing connections with technical and business experts around the world and interacting with a variety of technologies and applications. The role will also include participation in project work which strives to further improve the stability, performance, and More ❯