1 of 1 Permanent Junior Support Engineer Jobs in Scotland

expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Responsibilities Description of Role As L1 Helpdesk you will be responsible for: First line support, including troubleshooting and remote diagnostics for: End user Windows 11, android, iSO devices Microsoft365 and Entra Windows Server 2022 Infrastructure including wireless, switches, firewalls Business systems: SAP ByDesign (ERP … all help desk tickets to resolve or escalate, meeting SLA’s Understand cyber security controls to escalate suspicious activity Utilise AI tools such as Copilot to automate and improve support Communicate with staff during an issue or incident Must be able to attend the office everyday. Qualifications For development purposes the following knowledge, skills and experience are required. Key … particularly service levels) Ability to perform well under pressure (incidents) An inquisitive mind (pro-actively identifying issues or incidents using remote management tools) EXPERIENCE Prior experience providing first-line support within a service provider setting is preferred. Proficient computer literacy, including expertise with the Office 365 product suite and remote access/support tools. Familiarity with M365 administration More ❯