Service Delivery Team Lead
- Hiring Organisation
- Redsquid
- Location
- Fife, Scotland, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
technical escalation point for your team, ensuring swift resolution ofcustomer issues.• Manage ticket queues, ensure all tickets & tasks are suitably assigned.• Collaborate with Account Management to align support with client needs.• Deliver technical projects, including system installations, migrations, hardware builds andinfrastructure changes, in partnership with the centralised PMO team. … service ideally in an MSPenvironment.• Highly competent in resolving technical issues in a fast-paced environment.• Advanced technical troubleshooting and problem-solving skills.• Strong people management and communication abilities.• Expertise in Microsoft Server and End User environments, UC, Mobile, Networking, andmajor Cloud providers.• Ability to work independently ...