12 of 12 Permanent Performance Management Jobs in Scotland

mission is simple: to make every journey the best it can be, at the best possible price. The Role: We’re looking for a Performance Delivery Manager - BPO to drive operational excellence and performance across our global BPO partner network. You’ll champion Trip.com’s service standards, ensuring … Trip.com and our partners, you’ll empower teams to deliver world-class service through insight, influence, and strong relationship management. What You'll Do: Performance Management: Monitor and analyse key performance metrics, including KPIs, NPS, QA, and service efficiency. Identify performance gaps and lead targeted initiatives ...

Location: London, Arbor Hours: 37.5 hours per week Contract Type: Permanent, salaried The Senior App Manager is responsible for maximising the performance, adoption, and commercial impact of Merlin's global app portfolio. You will lead the optimisation, experimentation, and continuous improvement of the app experience, ensuring it supports Merlin … revenue. As the business owner of the app channel, you will translate insight into action, shape the roadmap based on evidence, and drive rigorous performance management across all markets. Working closely with Tech, CRM, Marketing, Data, and GTM teams, you will embed best practice in experimentation, scale ...

Location: London, Arbor Hours: 37.5 hours per week Contract Type: Permanent, salaried The Senior App Manager is responsible for maximising the performance, adoption, and commercial impact of Merlin's global app portfolio. You will lead the optimisation, experimentation, and continuous improvement of the app experience, ensuring it supports Merlin … revenue. As the business owner of the app channel, you will translate insight into action, shape the roadmap based on evidence, and drive rigorous performance management across all markets. Working closely with Tech, CRM, Marketing, Data, and GTM teams, you will embed best practice in experimentation, scale ...

deliver change across the business which maximizes business benefit and architectural reusability. As a Senior Business Analyst, you will also provide leadership and performance management for a team of analysts. Benefits: 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities … limitations and operational impacts. Make recommendations providing thorough and well-reasoned justification, with reference to the business drivers and business case. Be responsible for performance management of Business Analysts, supporting their development and training needs. Produces clear and effective documentation of both a detailed and descriptive nature, using ...

Overview The Assistant Team Lead/Team Lead for Commercial Direct Sales is a dynamic and people-centred leader who drives performance while building an innovative, intrapreneurial, and continuous-learning culture. You will lead a team across the full sales lifecycle, supporting Business Development Executives to excel through coaching … champion data-driven decision-making, innovation and customer-centric solution selling to achieve ambitious revenue goals. In This Role, You Will People Leadership & Line Management Directly lead, coach, and support a team of Business Development Executives to achieve and surpass individual and departmental targets. Provide regular, high-quality feedback ...

member of the services leadership team, you will oversee employee engagement, career development, recruitment, and vendor accreditation. Working closely with Sales, Project Management, and PMO, you will forecast resource requirements and align technical capabilities with Roc's strategic imperatives. Key Responsibilities Provide direct line management of technical resources … initially focusing on Networking and Microsoft groups. Deliver best practice employee engagement across the full lifecycle. Drive effective performance management processes. Partner with the People Team and Head of Resourcing to manage recruitment of permanent and contractor staff. Maintain strong internal and external stakeholder relationships, ensuring customer satisfaction. ...

looking for an experienced DevOps Team Lead to guide and mentor a growing DevOps team while contributing to the design, implementation, and management of our infrastructure. In this leadership role, you will drive automation strategies, oversee deployment processes, and collaborate closely with cross-functional teams.You will play … growth opportunities while maintaining hands-on involvement in critical initiatives. Collaborate with peers and architects to ensure compliance to company security and quality management system standards. Partner with software engineering teams to design, deploy, and manage applications across cloud and on-premises environments. Technical Hands-On Responsibilities Oversee troubleshooting ...

initiatives and Custody Digital Ledger program enabling the way to custody Digital assets product launch in 2026. Operational responsibilities will include; Overseeing the incident management process, ensuring timely resolution of production issues, and conducting thorough root cause analysis to prevent recurrence Proactively identifying and addressing potential problems before they … impact production. This involves monitoring system performance, analyzing trends, and implementing preventative measures. Additionally driving broader aspects of IT service management such as Change Control, driving Automation and Tooling by Identifying opportunities to automate manual tasks, streamline workflows, and enhance monitoring capabilities. The successful candidate will communicate ...

initiatives and Custody Digital Ledger program enabling the way to custody Digital assets product launch in 2026. Operational responsibilities will include; Overseeing the incident management process, ensuring timely resolution of production issues, and conducting thorough root cause analysis to prevent recurrence Proactively identifying and addressing potential problems before they … impact production. This involves monitoring system performance, analyzing trends, and implementing preventative measures. Additionally driving broader aspects of IT service management such as Change Control, driving Automation and Tooling by Identifying opportunities to automate manual tasks, streamline workflows, and enhance monitoring capabilities. The successful candidate will communicate ...

decisions through connected planning . What you'll Do Act as a trusted advisor to CFOs, COOs, CIOs, and senior executives. Lead complex Enterprise Performance Management (EPM) projects across Finance, Supply Chain, and Sales domains. Design and deliver planning solutions, including model architecture, integration, and analytics. Develop dashboards ...

context Experience of writing user stories to define business requirements, and managing the backlog and roadmap for digitally-enabled products Knowledge of project management/Agile development methodologies Demonstrable broad experience of successfully leading on, developing and delivering global customer experience through technology Demonstrated experience of successfully delivering … teams to deliver business objectives/programmes Desirable Understanding and experience of Teaching, Learning or assessment systems Experience of successful global delivery and change management digital projects on a global scale. Knowledge and understanding of AI and its potential for English language learning and assessment The role will ...

where the team can deliver quickly and reliably without your day-to-day intervention in every task. People development: You are responsible for the performance and career growth of your engineers, identifying future leaders who can help you scale this domain. Cross-functional alignment: Work closely with Regional teams … designing complex, distributed systems. You understand the difference between "working code" and "scalable architecture." Leadership experience: You have led high-performing teams (hiring, performance management, coaching). You know how to manage a large team by delegating effectively to senior engineers. Product mindset: You understand the "why" behind ...