6 of 6 Permanent Problem Management Jobs in Scotland

environment for our employees to flourish. Our vision: to be the most customer-centric data centre provider. About the Role Reporting to the Senior Problem Manager and working remotely, you will be responsible for identifying, analysing, and supporting the resolution of issues predominantly related to data centre Mechanical … also include working with or presenting to DCS customers and/or suppliers. In summary, you'll be managing the lifecycle of infrastructure Problem tickets across our DCS estate. This will include proactive work to analyse historic issue data, using that to deliver comprehensive recommendations to help mitigate these ...

seeking a highly skilled and experienced Operations Manager to lead our IT operations. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery. This role requires a visionary leader … ensuring high availability, performance, and security. Develop and implement operational strategies aligned with organizational goals, focusing on efficiency, scalability, and cost-effectiveness. IT Service Management (ITSM) & ITIL: Champion the adoption and adherence to ITIL best practices across all operational processes, including incident management, problem management, change ...

other teams to ensure that change within the database environments is managed and controlled effectively and safely. What you'll be doing Support and problem solve on all Production databases as a priority alongside supporting the databases within the Pre-Production environment through proactive identification of risk, swift resolution … proactive steps to improve and maintain your skills, knowledge, and behaviours. To display collaborative behaviours and excellent verbal/written communication skills. ITIL Service Management awareness (Incident, Change and Problem Management processes). The self-motivation and desire to keep knowledge current in regards to database technologies ...

hardware and solutions Have an interest in wider technologies and interdependencies Global travel to approx. 60 days per year 3rd line Escalation point for problem management in conjunction with support teams, for issues or outages relating to supported business as usual services in line with service criticality expectations. … this) Relevant experience in support or project delivery of Network discipline Knowledge of industry standards and current technology trends. Understanding of IT operational risk management, project delivery and service methodologies (e.g. ITIL, ISO). PERSON SPECIFICATION Proven IT projects implementation skills. Excellent communication both verbal and written with strong ...

including ACI Manage and troubleshoot third-party connectivity and interconnects Work with service providers, carriers and customers on network integration Support change, incident and problem management activities Required experience Strong experience in data-centre networking Hands-on experience with Fortinet firewalls, F5 load balancers Cisco networking experience, including ...

technical expertise to work on day-to-day operations within a busy SOC, but also will have led SOC teams from a line-management, pastoral leadership, and ITSM perspective, ranging from SIEM use case tuning, to employee appraisals, KPI's and reporting metrics. About the Organisation Registers of Scotland … creativity and develop with RoS through access to the latest data, software engineering and product delivery techniques. Key Responsibilities Provide day-to-day line management, coaching, and development of SOC analysts and engineers. Lead the configuration, tuning, and maintenance of core SOC capabilities including log aggregation, alerting, correlation, threat ...