13 of 13 Permanent Problem Management Jobs in Scotland

Delivery & Operations function. Our Service Delivery & Operations function operates in accordance with ITIL best practice and Group Global standards for Service Desk operation, Request Management, Change Management, Incident Management, Configuration Management, Problem management, Disaster Recovery, Site Management and Reporting. What will you be … the relationships between CIs and the services they support. Continuous improvement will also be required to document the existing process and identify improvements. Asset Management – Maintaining an accurate inventory of all IT Assets. Establish process documentation with defines the audit process to verify data accuracy. Working with disparate teams … to ensure compliance with existing IT Controls & Policies. Configuration Management –Defining the process for regularly auditing and maintaining the CMDB in its entirety. Support IT Service Management by providing accurate configuration data, which will supplement improvement actions. Lifecycle Management – Monitoring the lifecycle of IT Assets from acquisition More ❯

join their team. Key Responsibilities: Manage daily operations of business applications. Handle calls and tickets from Outsourcers/users. Maintain supplier relationships. Support incident management for first-time resolution. Prioritize incidents based on urgency. Address incidents via phone, email, and MS Teams. Own incidents from contact to resolution. Conduct … s vision as the firm's Technology partner. Perform operational activities including incident calls and capacity monitoring. Validate and adjust incident classifications. Support incident management framework and problem management processes. Ensure optimal use of business applications. Experience: Relevant certifications e.g: CompTIA A+, ITIL Foundation, Microsoft Office Specialist … ITSM tool - Service Now. Background in application support, service desk, and/or maintenance teams Excellent customer service and communication skills. Strong analytical and problem-solving abilities. Proficient in technical systems operation. Understanding of technology landscapes, including cloud infrastructures. More ❯

ensuring adherence to industry best practices. Collaborate with cross-functional teams to improve cybersecurity measures and prevent future threats. Provide clear communication to senior management on cybersecurity risks and incidents. Drive continuous improvement through post-incident reviews and scenario testing. What They're Looking For Extensive experience in cybersecurity … operational leadership within a Security Operations environment. Strong knowledge of cyber attack vectors, threat actors, and risk mitigation strategies. Proficiency in cybersecurity metrics, risk management, and incident response best practices. Excellent communication and stakeholder management skills. Ability to work in a dynamic, fast-paced environment with a proactive … participate in an on-call rotation for incident response. Desirable Skills & Qualifications Professional certifications such as CISSP, CISM, CEH, GIAC. Familiarity with ITIL Service Management processes (Change, Incident & Problem Management). Experience in eDiscovery and digital forensics. Knowledge of operational security controls and product stacks. What's More ❯

practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx XVWeb Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most … and improve business performance SLO's. 2+ years of experience with Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (Root Cause Analysis) and retrospective analysis. 2+ or more years in hands-on technical roles (such as site reliability engineer, software engineer, DevOps … engineer, infrastructure engineer). Experience with infrastructure management across multiple cloud and on-premise environments using tools such as Terraform, Bicep, PowerShell, Ansible. Knowledge of fundamental cloud security (e.g., identity and access management, firewalls, etc.) Strong collaboration and communication skills in a hybrid environment using Microsoft Teams, email More ❯

/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities : Supporting services through proactive identification of risk, swift resolution of live issues and proposing appropriate fixes/improvements for future Working … supporting an Enterprise level database estate Experience of undertaking database patching and upgrades (ideally to 19) Knowledge and understanding of Grid Infrastructure ITIL Service Management awareness (Change & Problem Management processes) Oracle RMAN backup and Recovery experience Oracle Tuning and Optimisation skills Experience of working with SQL databases More ❯

of the supported systems performance. With guidance, provide configuration changes to our core applications as deemed necessary. Provide support of the release and change management processes required to implement technical changes to our core applications. Provide support in ensuring the quality of the technical application elements of internal projects … Undertake the validation and verification of technical deliverables through QA and test processes. With general guidance, provide input into tasks required for the effective management of red alert, incident and problem management processes. Provide out of hours support as required and agreed with the Delivery Lead. With … in a pressurised environment Excellent technical computing, analysis, design and development skills to a proven professional level A systematic, disciplined and analytical approach to problem solving Experience from a similar support or development role in supporting business critical systems in a medium/large organisation Three year or more More ❯

Administration Perform high-level system administration tasks on servers, networks, and cloud environments Ensure proper configuration, maintenance, and monitoring of IT infrastructure Incident and Problem Management Analyse recurring incidents to identify underlying problems Implement solutions to prevent future occurrences and improve overall system reliability Provide training/development … recommendations to the management team Support the service desk team, as requested Project Implementation and Support Assist in the planning, design, and implementation of IT projects for new and existing customers Provide expertise in the deployment of new systems, upgrades, and migrations Technical Documentation Create and maintain comprehensive documentation … macOS). Experience with virtualization technologies (VMware, Hyper-V). Expertise in cloud services (Azure). Deep understanding of networking protocols and services Firewall management Required Certifications BSc in Computer Science, Information Technology, or equivalent Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Cisco Certified Network Professional (CCNP), CompTIA More ❯

in a pressurised environment Excellent technical computing, analysis, design and development skills to a proven professional level A systematic, disciplined and analytical approach to problem solving Key Accountabilities With minimal support, diagnose and resolve incidents and problems. Working to defined standards, provide support, estimation, design and development input into … of the supported systems performance. With guidance, provide configuration changes to our core applications as deemed necessary. Provide support of the release and change management processes required to implement technical changes to our core applications. Provide support in ensuring the quality of the technical application elements of internal projects … through, knowledge transfer, one to one workshop, mentoring to other teams as required. With general guidance, provide input into tasks required for the effective management of red alert, incident and problem management processes. Provide out of hours support as required and agreed with the Delivery Lead. With More ❯

and smooth operation of our applications. You will deliver development and test services to our business. You will be responsible for tool selection, vendor management and the technical roadmap for one or more Royal London applications ensuring continuous improvement in availability, currency, and commerciality. This is an exciting opportunity … for an individual with a strong technical background and a passion for problem-solving to contribute to the growth and success of our organisation. This is a progressive role, joining the pensions applications teams, delivering scalable solutions to both our customers and employees. You will have the opportunity to … contributes to our values of strengthening our customers' mutual choice, by providing sustainable technology solutions to our customers. About the role You will provide problem management and incident resolution capability (production support) for the platform you are responsible for. Build trusting relationships with key stakeholders and internal customers. More ❯

skilled teams to manage and execute software deployment, configuration, integration and testing. Share responsibility with the Project Manager (PM), through close coordination, for scope management (change requests assessment), risk management and problem management. Project Execution control: Building effective Work Breakdown Structures (WBS), activity tracking to update Project … with Agile methodology when applicable. Accountable for the end-to-end project delivery to meet the schedule, cost and quality commitments. Contribute to Customer management activities for technical coordination establishing trust meeting delivery commitments, together with the Project Manager who owns the Customer relationship. Expertise to drive excellence in … execution through continuous improvement, change management and Agile/DevOps delivery methodologies. Trigger and validate engineering Gate Reviews (Solution, Factory Testing Readiness, Site Acceptance Readiness). Assist tendering with the validation of the delivery model and estimations in coordination with the Regional Operations team and the Global Workforce Manager. More ❯

skilled teams to manage and execute software deployment, configuration, integration and testing. Share responsibility with the Project Manager (PM), through close coordination, for scope management (change requests assessment), risk management and problem management. Project Execution control: Building effective Work Breakdown Structures (WBS), activity tracking to update Project … with Agile methodology when applicable. Accountable for the end-to-end project delivery to meet the schedule, cost and quality commitments. Contribute to Customer management activities for technical coordination establishing trust meeting delivery commitments, together with the Project Manager who owns the Customer relationship. Expertise to drive excellence in … execution through continuous improvement, change management and Agile/DevOps delivery methodologies. Trigger and validate engineering Gate Reviews (Solution, Factory Testing Readiness, Site Acceptance Readiness). Assist tendering with the validation of the delivery model and estimations in coordination with the Regional Operations team and the Global Workforce Manager. More ❯

skilled teams to manage and execute software deployment, configuration, integration and testing. Share responsibility with the Project Manager (PM), through close coordination, for scope management (change requests assessment), risk management and problem management. Project Execution control: Building effective Work Breakdown Structures (WBS), activity tracking to update Project … with Agile methodology when applicable. Accountable for the end-to-end project delivery to meet the schedule, cost and quality commitments. Contribute to Customer management activities for technical coordination establishing trust meeting delivery commitments, together with the Project Manager who owns the Customer relationship. Expertise to drive excellence in … execution through continuous improvement, change management and Agile ... More ❯

on application changes, onboarding new technologies, and disaster recovery planning. If this excites you, we want to hear from you. Team Overview The Service Management Operations Group monitors, supports, and administers production environments for all BlackRock businesses, acting as first responders for troubleshooting and escalation. We collaborate globally, manage … to diagnose system performance and improve operations. Communicate effectively during incident management. Engineer solutions for environment recovery post-maintenance. Utilize ServiceNow for incident and problem management. Work on rotational weekend shifts. Qualifications A four-year degree in Computer Science, MIS, Mathematics, Physics, or Engineering. 1-2 years experience in … Production Support. Understanding of Linux administration fundamentals. Experience with Incident and Problem management. System administration experience is a plus. Programming skills in Java, Python, Perl, or shell scripting. Ability to learn new technologies quickly. Positive attitude and team spirit. Experience with Cloud Platforms like Azure, AWS, GCP. Pluses Interest More ❯