1 of 1 Permanent Problem Manager Jobs in Scotland

What you'll be doing: The Incident, Problem & Change Manager is a key role within the service desk/service operations function, responsible for leading the end-to-end management of major incidents, problem investigations, and change control processes across the Iomart service desk portfolio. The role ensures that service impacting issues are effectively managed, root causes … updates to stakeholders, including senior leadership and customers. Ensure adherence to the incident management process, SLAs, and escalation protocols. Maintain detailed records of incident timelines, communications, and resolution outcomes. Problem Management Perform root cause analysis (RCA) on recurring or significant incidents, ensuring underlying issues are identified and addressed. Drive the implementation of long-term fixes and preventive measures across … technical and operational areas. Maintain and track the problem register, ensuring problems are prioritized and progressed appropriately. Collaborate with technical teams to analyse incident trends and proactively identify potential service risks. Change Management Support the planning, risk assessment, and execution of changes within the managed cloud environment. Act as a gatekeeper in CAB (Change Advisory Board) meetings to ensure More ❯