Business Analyst – Operations Insight & Reporting
- Hiring Organisation
- SThree
- Location
- Glasgow City, Scotland, United Kingdom
senior and executive stakeholders. This role focuses on analysing information provided by data teams, interpreting operational performance, and shaping insights that inform decision-making, process improvement, and service excellence. Key responsibilities Insight Generation & Business Analysis • Conduct in-depth analysis of operational performance using datasets provided by Data & Technology … summarising key insights, risks, and opportunities. • Communicate complex findings in clear, non-technical language. Operational Performance & SLA Commentary • Analyse SLA performance, escalation patterns, and process bottlenecks. • Provide commentary on performance variance and emerging issues. • Work with operational leads to validate findings and align on improvement actions. Cross-Functional ...