Nether Dallachy, Spey Bay, Fochabers, Morayshire, Scotland, United Kingdom Hybrid / WFH Options
QA
About the role: MJD Stems are looking for a proactive and personable IT Support Apprentice to join their growing team. In this hands-on role, you’ll be the first point of contact for clients and helping them keep their IT systems running smoothly. You’ll troubleshoot a wide range of technical issues—from hardware and software to cloud services … via our service desk located at Nether Dallachy and on-site visits across Scotland. As a Managed Service Provider (MSP), our work is fast-paced and varied. One day you might be configuring Microsoft 365, the next installing a firewall or assisting with a network rollout. You’ll receive full training on our internal systems (including ConnectWise PSA) and work … closely with our senior engineers to deliver outstanding service. Responsibilities: First-line support: Diagnose and resolve Tier 1 and 2 support tickets for desktops,laptops, servers, and mobile devices running Windows 11, macOS, and Microsoft 365 Microsoft Entra/Azure AD: Administer users, groups, and access permissionsSupport cloud identity issues such as login problems and MFA setup Customer service: Provide More ❯
security-focused IT support to the business throughout Scotland. Benefits: Salary up to £40,000 30 day holiday allowance Private Health Insurance The Role: Provide 2nd Line Support: Diagnose and resolve Tier-2 support tickets for desktops, laptops, servers, and mobile devices running Windows 11, MacOS and Microsoft 365. Microsoft Entra/Azure AD Administration: Manage users, groups, access and … perform scheduled maintenance, or assist with project rollouts (a pool car or mileage reimbursement is provided for travel). Use our ConnectWise PSA system to log issues, track progress, and document resolutions. Prioritise and escalate incidents appropriately to meet SLAs. Proactively monitor customer systems (using tools like ConnectWise RMM) and remediate alerts – e.g. patching computers, checking backups, ensuring security measures … are in place. About You: Previous experience working in an MSP or IT support provider environment is essential. You understand the dynamics of supporting multiple businesses and can juggle varied technical tasks effectively. Strong hands-on experience with Windows 11, MacOS and Microsoft 365 administration (Exchange Online, SharePoint, Teams). Familiarity with Microsoft Entra (Azure AD) or equivalent identity managementMore ❯
security-focused IT support to the business throughout Scotland. Benefits: Salary up to £40,000 30 day holiday allowance Private Health Insurance The Role: Provide 2nd Line Support: Diagnose and resolve Tier-2 support tickets for desktops, laptops, servers, and mobile devices running Windows 11, MacOS and Microsoft 365. Microsoft Entra/Azure AD Administration: Manage users, groups, access and … perform scheduled maintenance, or assist with project rollouts (a pool car or mileage reimbursement is provided for travel). Use our ConnectWise PSA system to log issues, track progress, and document resolutions. Prioritise and escalate incidents appropriately to meet SLAs. Proactively monitor customer systems (using tools like ConnectWise RMM) and remediate alerts – e.g. patching computers, checking backups, ensuring security measures … are in place. About You: Previous experience working in an MSP or IT support provider environment is essential. You understand the dynamics of supporting multiple businesses and can juggle varied technical tasks effectively. Strong hands-on experience with Windows 11, MacOS and Microsoft 365 administration (Exchange Online, SharePoint, Teams). Familiarity with Microsoft Entra (Azure AD) or equivalent identity managementMore ❯
security-focused IT support to the business throughout Scotland. Benefits: Salary up to £40,000 30 day holiday allowance Private Health Insurance The Role: Provide 2nd Line Support: Diagnose and resolve Tier-2 support tickets for desktops, laptops, servers, and mobile devices running Windows 11, MacOS and Microsoft 365. Microsoft Entra/Azure AD Administration: Manage users, groups, access and … perform scheduled maintenance, or assist with project rollouts (a pool car or mileage reimbursement is provided for travel). Use our ConnectWise PSA system to log issues, track progress, and document resolutions. Prioritise and escalate incidents appropriately to meet SLAs. Proactively monitor customer systems (using tools like ConnectWise RMM) and remediate alerts – e.g. patching computers, checking backups, ensuring security measures … are in place. About You: Previous experience working in an MSP or IT support provider environment is essential. You understand the dynamics of supporting multiple businesses and can juggle varied technical tasks effectively. Strong hands-on experience with Windows 11, MacOS and Microsoft 365 administration (Exchange Online, SharePoint, Teams). Familiarity with Microsoft Entra (Azure AD) or equivalent identity managementMore ❯
security-focused IT support to the business throughout Scotland. Benefits: Salary up to £40,000 30 day holiday allowance Private Health Insurance The Role: Provide 2nd Line Support: Diagnose and resolve Tier-2 support tickets for desktops, laptops, servers, and mobile devices running Windows 11, MacOS and Microsoft 365. Microsoft Entra/Azure AD Administration: Manage users, groups, access and … perform scheduled maintenance, or assist with project rollouts (a pool car or mileage reimbursement is provided for travel). Use our ConnectWise PSA system to log issues, track progress, and document resolutions. Prioritise and escalate incidents appropriately to meet SLAs. Proactively monitor customer systems (using tools like ConnectWise RMM) and remediate alerts – e.g. patching computers, checking backups, ensuring security measures … are in place. About You: Previous experience working in an MSP or IT support provider environment is essential. You understand the dynamics of supporting multiple businesses and can juggle varied technical tasks effectively. Strong hands-on experience with Windows 11, MacOS and Microsoft 365 administration (Exchange Online, SharePoint, Teams). Familiarity with Microsoft Entra (Azure AD) or equivalent identity managementMore ❯
security-focused IT support to the business throughout Scotland. Benefits: Salary up to £40,000 30 day holiday allowance Private Health Insurance The Role: Provide 2nd Line Support:Diagnose and resolve Tier-2 support tickets for desktops, laptops, servers, and mobile devices runningWindows 11, MacOS and Microsoft 365. Microsoft Entra/Azure AD Administration:Manage users, groups, access and support … urgent issues, perform scheduled maintenance, or assist with project rollouts (a pool car or mileage reimbursement is provided for travel). Use ourConnectWise PSAsystem to log issues, track progress, and document resolutions. Prioritise and escalate incidents appropriately to meet SLAs. Proactively monitor customer systems (using tools like ConnectWise RMM) and remediate alerts e.g. patching computers, checking backups, ensuring security measures … are in place. About You: Previous experience working in anMSP or IT support providerenvironment isessential. You understand the dynamics of supporting multiple businesses and can juggle varied technical tasks effectively. Strong hands-on experience withWindows 11, MacOSandMicrosoft 365administration (Exchange Online, SharePoint, Teams). Familiarity withMicrosoft Entra(Azure AD) or equivalent identity management is required. Excellent IT problem-solving skills with More ❯