1 to 25 of 44 Permanent SLA Jobs in Scotland

Aria Suite (vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Desirable Skills & Growth Potential We know ...

technical capability, the 2nd Line Support Engineer must deliver excellent customer service focused on quality ITSM system input, first-touch resolution, and meeting any SLA obligations. While providing technical support and excellent customer service to clients, the 2nd Line Support Engineer is key to delivering high-quality services and excellent ...

Proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues to ensure ticket categorization, prioritization, and SLA compliance. Generating and analysing service performance reports, identifying trends and driving improvements. Maintaining and enhancing the knowledge base, contributing to SOPs, FAQs, and technical documentation. Logging ...

rules, and proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues, ensuring ticket categorization, prioritization, and SLA compliance. Generating and analysing service performance reports, identifying trends and driving improvements. Maintaining and enhancing the knowledge base, contributing to SOPs, FAQs, and technical documentation. ...

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

services Monitor system availability, performance, and data flows between DERMS, SCADA, ADMS, EMS, and DERs Handle incidents, service requests, and escalations in line with SLA commitments Perform root cause analysis (RCA) and implement permanent fixes Support patching, upgrades, deployments, and configuration changes Collaborate with engineering and product teams to improve ...

services Monitor system availability, performance, and data flows between DERMS, SCADA, ADMS, EMS, and DERs Handle incidents, service requests, and escalations in line with SLA commitments Perform root cause analysis (RCA) and implement permanent fixes Support patching, upgrades, deployments, and configuration changes Collaborate with engineering and product teams to improve ...

change management Strong problem-solving skills, administration skills and communication skills Experienced in data analysis and reporting across metrics such as CSAT, NPS & SLA's Experience in setting KPI's, monitoring performance and providing feedback Proficient in Microsoft Office 365 programmes In addition to a competitive salary, our benefits package ...

testing and regression testing inclusive of creation of test plans. Responsible for ongoing support of the Aurora suite of products inclusive of maintaining set SLA targets set via the Customer Service Portal (Fresh Desk). Maintaining the security and integrity of information held within Aurora. Improving the scope, accessibility ...

communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay ...

UK. Key Responsibilities of Technical Support Engineer Provide prompt and effective technical assistance to customer inquiries via phone and email, adhering to SLA requirements. Remotely troubleshoot and resolve software issues; escalate complex incidents to appropriate teams as needed. Accurately document customer interactions, incidents, and solutions in the internal ticketing system. ...

UK. Key Responsibilities of Technical Support Engineer Provide prompt and effective technical assistance to customer inquiries via phone and email, adhering to SLA requirements. Remotely troubleshoot and resolve software issues; escalate complex incidents to appropriate teams as needed. Accurately document customer interactions, incidents, and solutions in the internal ticketing system. ...

rules, and proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues, ensuring ticket categorization, prioritization, and SLA compliance. Generating and analysing service performance reports, identifying trends and driving improvements. Maintaining and enhancing the knowledge base, contributing to SOPs, FAQs, and technical documentation. ...

specialist Success Metrics KPIs Release predictability and lead time reduction MTTR and incident rate Code quality coverage Sonar issues trend security vulnerability closure SLA Performance Core Web Vitals LCPCLS API latencythroughput cost per request Team outcomes sprint goal attainment review effectiveness hiringramp up velocity Nice to Have Experience with React ...

specialist Success Metrics KPIs Release predictability and lead time reduction MTTR and incident rate Code quality coverage Sonar issues trend security vulnerability closure SLA Performance Core Web Vitals LCPCLS API latencythroughput cost per request Team outcomes sprint goal attainment review effectiveness hiringramp up velocity Nice to Have Experience with React ...

specialist Success Metrics KPIs Release predictability and lead time reduction MTTR and incident rate Code quality coverage Sonar issues trend security vulnerability closure SLA Performance Core Web Vitals LCPCLS API latencythroughput cost per request Team outcomes sprint goal attainment review effectiveness hiringramp up velocity Nice to Have Experience with React ...

specialist Success Metrics KPIs Release predictability and lead time reduction MTTR and incident rate Code quality coverage Sonar issues trend security vulnerability closure SLA Performance Core Web Vitals LCPCLS API latencythroughput cost per request Team outcomes sprint goal attainment review effectiveness hiringramp up velocity Nice to Have Experience with React ...

specialist Success Metrics KPIs Release predictability and lead time reduction MTTR and incident rate Code quality coverage Sonar issues trend security vulnerability closure SLA Performance Core Web Vitals LCPCLS API latency throughput cost per request Team outcomes sprint goal attainment review effectiveness hiring ramp up velocity Core Skill Set Front ...

service performance and provide actionable insights across Incidents, Service Requests, Change, and Defect Management (aligned to ITIL 4 practices). Key Responsibilities Track SLA/SLO attainment, backlog health, MTTR/MTBF, change success rate, and defect trends; flag risks and emerging patterns. Maintain and improve operational dashboards; ensure data ...

Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part … line with support processes. 5. Work to ensure SLAs are met in line with support agreements. 6. Effective escalation of support tickets where SLA may breach. 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings. 8. Maintain strong ...

Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part … line with support processes. 5. Work to ensure SLAs are met in line with support agreements. 6. Effective escalation of support tickets where SLA may breach. 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings. 8. Maintain strong ...

Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part … line with support processes. 5. Work to ensure SLAs are met in line with support agreements. 6. Effective escalation of support tickets where SLA may breach. 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings. 8. Maintain strong ...

Payroll, Pension, and Absence processes. Hands-on experience with Oracle Global Payroll/Absence EBS for UK public sector. Manage functional problem resolution, SLA adherence, and vendor transition. Utilize HCM technical tools: HCM Data Loader (HDL) HCM Extract BI Reporting Fast Formulas Payroll Batch Loader Communicate complex solutions to technical ...