Team. Responsible for manual function testing and regression testing inclusive of creation of test plans. Responsible for ongoing support of the Aurora suite of products inclusive of maintaining set SLA targets set via the Customer Service Portal (Fresh Desk). Maintaining the security and integrity of information held within Aurora. Improving the scope, accessibility and accuracy of asset and operational More ❯
G81, Clydebank, West Dunbartonshire, Dunbartonshire, United Kingdom
Red - Specialist Recruitment
Team. Responsible for manual function testing and regression testing inclusive of creation of test plans. Responsible for ongoing support of the Aurora suite of products inclusive of maintaining set SLA targets set via the Customer Service Portal (Fresh Desk). Maintaining the security and integrity of information held within Aurora. Improving the scope, accessibility and accuracy of asset and operational More ❯
to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies More ❯
to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies More ❯
to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies More ❯
to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies More ❯
OAuth, JWT, OKTA, AWS Cognito, Hashicorp Vault • A demonstrable record of designing solutions to key non-functional requirements including cyber/security policies, resilience, logging, errors and scalability abiding SLA • Experience in creating & guiding in Architecture Artefacts such as Integration Strategy, High Level Design, LLD, Estimation, Product Evaluation Matrix, Gap Analysis, Performance Matrix More ❯
planned or unplanned absences. Achieve personal KPIs and contribute to wider team performance targets. Maintain clear communication with call administration teams and field management throughout the day to ensure SLA adherence. Accurately update all job details and parts movements in real time using a mobile device. Undertake IMAC (Install, Move, Add, Change) projects with minimal supervision, leading small projects as More ❯
planned or unplanned absences. Achieve personal KPIs and contribute to wider team performance targets. Maintain clear communication with call administration teams and field management throughout the day to ensure SLA adherence. Accurately update all job details and parts movements in real time using a mobile device. Undertake IMAC (Install, Move, Add, Change) projects with minimal supervision, leading small projects as More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid/Remote Options
Bright Purple Resourcing
users and Azure 365 contacts Day to day management of the internal helpdesk to communicate with users for incidents, problems and change requests Work within ITIL based SLA (servicelevelagreement) delivery Data and software testing for key projects About You . Experience in software or IT support roles Working knowledge of the ITIL framework Strong communication and people-focused More ❯
Network Engineer (3rd Line Support) We are looking for an experienced Network Engineer to join Roc Technologies, supporting one of our key enterprise customers. As part of our engineering team, you will play a vital role in delivering high-quality More ❯
