18 of 18 Permanent SLA Jobs in Scotland

Aria Suite (vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Desirable Skills & Growth Potential We know ...

technical capability, the 2nd Line Support Engineer must deliver excellent customer service focused on quality ITSM system input, first-touch resolution, and meeting any SLA obligations. While providing technical support and excellent customer service to clients, the 2nd Line Support Engineer is key to delivering high-quality services and excellent ...

Proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues to ensure ticket categorization, prioritization, and SLA compliance. Generating and analysing service performance reports, identifying trends and driving improvements. Maintaining and enhancing the knowledge base, contributing to SOPs, FAQs, and technical documentation. Logging ...

rules, and proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues, ensuring ticket categorization, prioritization, and SLA compliance. Generating and analysing service performance reports, identifying trends and driving improvements. Maintaining and enhancing the knowledge base, contributing to SOPs, FAQs, and technical documentation. ...

services Monitor system availability, performance, and data flows between DERMS, SCADA, ADMS, EMS, and DERs Handle incidents, service requests, and escalations in line with SLA commitments Perform root cause analysis (RCA) and implement permanent fixes Support patching, upgrades, deployments, and configuration changes Collaborate with engineering and product teams to improve ...

testing and regression testing inclusive of creation of test plans. Responsible for ongoing support of the Aurora suite of products inclusive of maintaining set SLA targets set via the Customer Service Portal (Fresh Desk). Maintaining the security and integrity of information held within Aurora. Improving the scope, accessibility ...

communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay ...

rules, and proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues, ensuring ticket categorization, prioritization, and SLA compliance. Generating and analysing service performance reports, identifying trends and driving improvements. Maintaining and enhancing the knowledge base, contributing to SOPs, FAQs, and technical documentation. ...

specialist Success Metrics KPIs Release predictability and lead time reduction MTTR and incident rate Code quality coverage Sonar issues trend security vulnerability closure SLA Performance Core Web Vitals LCPCLS API latencythroughput cost per request Team outcomes sprint goal attainment review effectiveness hiringramp up velocity Nice to Have Experience with React ...

service performance and provide actionable insights across Incidents, Service Requests, Change, and Defect Management (aligned to ITIL 4 practices). Key Responsibilities Track SLA/SLO attainment, backlog health, MTTR/MTBF, change success rate, and defect trends; flag risks and emerging patterns. Maintain and improve operational dashboards; ensure data ...

providing 'how to' advice for our systems Installation and support of software and hardware, including workstation imaging and deployment. Maintenance of IT asset register SLA And KPI Management - Ensure tickets are prioritised and assigned accordingly with users being kept up to date on progress. Ensure the department procedures are followed ...

providing 'how to' advice for our systems Installation and support of software and hardware, including workstation imaging and deployment. Maintenance of IT asset register SLA And KPI Management - Ensure tickets are prioritised and assigned accordingly with users being kept up to date on progress. Ensure the department procedures are followed ...

Network Engineer (3rd Line Support) We are looking for an experienced Network Engineer to join Roc Technologies, supporting one of our key enterprise customers. As part of our engineering team, you will play a vital ...

work closely with your colleagues on other sites and at Glasgow Airport to ensure that all tickets for all sites are resolved within contractual SLA’s. What to expect: Respond to and resolve all assigned tickets within contractual SLA. Manage workload. Take appropriate action to ensure no ticket exceed SLA ...

Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of ...

Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of ...

scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution. What you’ll be doing Scheduling of staff using Work Force Management Tools – either using Verint, Nice, Genesys & Active … comprehensive understanding of demand. Resource Planning at 15-30mins interval (where applicable) evidencing optimization, efficiency and in line with demand/SLA agreement. Building, analysing and improving staff schedules in line with our business requirements ensuring problems are identified and resolved promptly and service levels are delivered. Notifying operations ...

🔐 Tier 1 Security Analyst – Entry Level 📍 Glasgow Office | 🕒 Full-time | Shift-based | 24/7 Rota Support (4 on/4 off) We have an exciting opportunity to join our Scottish office in Glasgow City ...