9 of 9 Permanent SLA Jobs in Scotland

troubleshooting business-critical applications Managing and resolving incidents, including system outages Assisting with application implementations, upgrades, and testing Ensuring systems meet performance, security, and SLA requirements Creating and maintaining technical documentation and support procedures Contributing to continuous improvement initiatives Supporting small-scale IT projects and system enhancements You'll also ...

timesheets, extensions, and new placements Provide internal and external query support via service desk and key stakeholders Investigate, track, and resolve customer issues within SLA timelines Deliver proactive updates and maintain strong client relationships Identify trends and opportunities to improve processes and customer experience Collaborate with cross-functional teams ...

early-life : strong stakeholder feedback, smooth handover to TAMs/BAU. 🟢 Operational readiness : agreed RACI, tested runbooks/escalations, validated integrations, early KPI/SLA performance trending green. 💙 A note on inclusion (really important to us) We’re proud to be an Equal Opportunities Employer and we welcome applications from ...

enterprise environment. Excellent verbal and written communication skills. Proven ability to deliver high-quality customer service. Experience working with ticketing systems and meeting SLA requirements. Familiarity with Purview, Defender and the Office 365 Suite (desired). What makes Ashurst a great place to work? We offer you all the things ...

support engineering and operational teams. Commission monitoring across network devices, access infrastructure and Layer 1-3 equipment. Define baseline performance metrics, thresholds and SLA-led alerting. Work closely with network and operational teams to align monitoring with changing infrastructure requirements. Support analytics-led monitoring for anomaly detection and predictive fault ...

time management. Key Responsibilities: Complete statutory and non-statutory maintenance of critical electrical assets Respond to issues in an efficient manner to maintain business SLA’s Complete and document fault finding as part of root cause analysis Report and track issues via the appropriate management tool Keep management and other ...

that gets involved in the day-to-day activities of your team, maintaining clear communication channels and managing the outsourced team performance to strict SLA’s. The Outsource Channel Manager is a data-driven role that requires commercial acumen and a deep understanding of the consumer base, the competitive market ...

operational insights. The ideal candidate will have hands-on experience in AWS environments and a solid understanding of core SRE principles such as SLA, SLO, SLI, error budgets, and golden signals. Exposure to Snowflake or Databricks is preferred. Key Responsibilities: Design, develop, and maintain Grafana dashboards to provide actionable insights … environments. Proven expertise in Observability and Grafana dashboard development. Good understanding of monitoring, alerting, logging, and metrics visualization. Strong knowledge of SRE concepts: SLA, SLO, SLI, error budgets, and golden signals. Experience in troubleshooting production systems and improving platform reliability. Strong collaboration and communication skills. Preferred Qualifications: Knowledge of Snowflake ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...