10 of 10 Permanent SLA Jobs in Scotland

maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement ...

internal telephone systems. My client operates a JIRA system to manage the service desk tickets and to ensure requests are responded to within agreed SLA’s. It would also be great to hear from anyone that has core networking exposure of CISCO and DNS/DHCP knowledge. ...

Identify gaps in ownership, reporting, or evidence Incident Reporting & Visibility Produce routine security incident reports and dashboards Assist in monitoring: Incident volumes Resolution performance SLA compliance Escalation trends Support governance forums through accurate reporting and status updates Governance & Process Compliance Support adherence to agreed incident management processes Ensure supplier activities ...

providing strategic direction while driving day-to-day operational performance across the campus. Key Responsibilities Take ownership of site uptime, availability, operational resilience and SLA performance across all critical infrastructure systems. Lead the safe operation and maintenance of UPS systems, standby generators, HV/LV distribution networks, switchgear, transformers, PDUs ...

providing strategic direction while driving day-to-day operational performance across the campus. Key Responsibilities Take ownership of site uptime, availability, operational resilience and SLA performance across all critical infrastructure systems. Lead the safe operation and maintenance of UPS systems, standby generators, HV/LV distribution networks, switchgear, transformers, PDUs ...

necessary project administration is carried out. Provisions of 1st, line assure activities on 24 x 7 x 365 basis adhering to our agreed contractual SLA targets. Completion of nominated RMI activities as & when required. Core skills competencies, knowledge, and experience Exceptional organisation skills Demonstrable engineering installation & Commissioning experience Assure/ ...

Manage service escalations, ensuring issues are resolved quickly with clear communication throughout. Coordinate customer communications during major incidents and oversee post-incident reviews. Monitor SLA performance, identify trends and produce insightful monthly service reports. Support contract renewals, service proposals and commercial discussions. Collaborate closely with technical consultants and engineers … relationships and exceeding service expectations. Experience presenting to senior stakeholders and confidently leading customer meetings. Excellent communication, organisation and stakeholder management skills. Experience managing SLA-driven services and continual improvement initiatives. The ability to prioritise multiple customers and thrive in a busy, fast-moving environment. It would be great ...

central point of accountability for service quality, working closely with the NOC, engineering, and data centre operations teams to ensure SLA's are met and technical risk is proactively managed. Service Management Build deep, technically credible relationships with customers at all levels, from IT operations staff to senior technical … communication to stakeholders, and producing root cause analysis (RCA) and post-incident reports for customers. Deliver technical service reviews (remote and on-site) covering SLA performance, infrastructure health, capacity trends, and roadmap alignment. Support commercial growth by identifying technical upsell/cross-sell opportunities and contributing to Total Contract Value ...

privately-owned IT CompanyRole purpose:To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.Security clearance or willingness to apply will be required … Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time ...

privately-owned IT CompanyRole purpose:To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.Security clearance or willingness to apply will be required … Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time ...