1 of 1 Permanent Senior Technical Support Jobs in Scotland

based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference! We are looking for a Senior Technical Support Representative for our Edinburgh hub. The role is hybrid. What You'll Do Provide technical/case management assistance to Intermediate engineers as well … as deliver high quality service and support to partners via phone, email, and/or chat. Use technical knowledge, problem-solving skills, and soft skills combined to provide an excellent and effortless support experience to N-able partners. Cross functional collaboration must be used daily to provide the best response possible to our partners. Maintain and continue … over personal caseload to prioritize incidents and manage the load in line with our Service and experience Level Objectives. Adheres to security best practices and process. 24/7 support with rotational weekends and holidays. What You'll Bring Ideally a Technical degree/diploma or 4+ years of qualified experience Exceptional troubleshooting skills with an understanding of More ❯