6 of 6 Permanent Service Catalogue Jobs in Scotland

will work closely with stakeholders across IT and the wider business to design, develop, configure, and maintain solutions that support operational excellence, service management, strategic portfolio management, and platform governance. The role will be responsible for developing and supporting solutions across the ServiceNow platform, with particular focus … with ServiceNow best practices and development standards. · Design, configure, and enhance capabilities within ITSM, including Incident, Problem, Change, · Request, Knowledge, and Service Catalogue processes. · Support the implementation and ongoing maturity of CSDM, ensuring alignment between services, applications, infrastructure, and business capabilities. · Develop and optimise ITOM solutions, including ...

growing Employee Experience and HR practice with a focus on the UK public sector. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences.You will work closely with business stakeholders, delivery … ServiceNow HRSD, including core capabilities such as HR case management, employee service centre, HR knowledge management, the HR service catalogue, employee journeys, workbooks and flows.• Familiarity with the sales to delivery journey, including how client opportunities move from initial pursuit or proposal into mobilisation ...

organisation. · Knowledge of ServiceNow HRSD, including core capabilities such as HR case management, the Employee Centre, HR Knowledge Management, the HR Service Catalogue, Employee Journeys, Workbooks and Flows. · Familiarity with the sales to delivery journey, including how client opportunities move from initial pursuit or proposal into mobilisation ...

support.**Required Skills*** Strong experience as a Business Analyst in ServiceNow projects* Good understanding of ServiceNow modules such as:* ITSM* ITOM* HRSD* CMDB* Service Catalog* Incident, Change, Problem Management* Experience with Agile/Scrum methodologies* Strong stakeholder management and communication skills* Ability to create process maps and functional ...

ensure timely delivery of agreed requirements. Identify risks, dependencies and gaps, communicating these effectively to stakeholders. Experience with ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM) or Service Catalog. Familiarity with ServiceNow workflows, forms, business rules ...

This full-time, Edinburgh-based opening is ideal for a mid-level infrastructure professional who enjoys blending hands-on technical work with collaborative, service-oriented problem-solving.## Key Responsibilities* Deliver third-line technical support and proactive maintenance for client Microsoft Azure and Microsoft 365 environments.* Design and implement … Manage and strengthen cloud security posture, applying best practices for identity, access, and data protection across Azure and 365.* Collaborate closely with internal service desk, network, and security teams to resolve complex incidents and fulfil project requirements.* Document configurations, processes, and troubleshooting guides to maintain a high standard ...