1 to 25 of 39 Permanent Service Delivery Jobs in Scotland

Head of Service & Operations Location: Edinburgh, Glasgow or London (Hybrid - 2 days per week in office) Salary: £70,000 - £80,000 + Bonus + Benefits including private medical, critical illness, income protection, generous holidays. Why This Role Is Exciting This is a brand-new leadership position created to shape … scale the Service Delivery and Operations function in a fast-growing SaaS environment. You'll have the autonomy to define strategy, implement best practices, and introduce automation and AI to transform how services are delivered. You'll work at the intersection of technology and business, influencing operational performance ...

Head of Service & Operations Location: Edinburgh, Glasgow or London (Hybrid - 2 days per week in office) Salary: £70,000 - £80,000 + Bonus + Benefits including private medical, critical illness, income protection, generous holidays. Why This Role Is Exciting This is a brand-new leadership position created to shape … scale the Service Delivery and Operations function in a fast-growing SaaS environment. You'll have the autonomy to define strategy, implement best practices, and introduce automation and AI to transform how services are delivered. You'll work at the intersection of technology and business, influencing operational performance ...

chance to develop valuable IT skills while supporting the company’s commitment to maintaining a secure, efficient, and technology-driven workplace. As an IT Service Delivery Apprentice , you’ll gain hands-on experience in a busy, professional environment while completing your SCQF Level 6 Digital Helpdesk Support apprenticeship. … work alongside experienced IT professionals, developing your technical knowledge and problem-solving skills while providing essential support to staff across the organisation. Responsibilities: Service desk support - Assist and support the team with service desk incidents and service requests that are submitted by users via the Self-Service ...

analysing issues for effective resolution. Knowledge management This role includes writing and updating technical documentation to support knowledge sharing within the support team. Customer service support Given the strong focus on service delivery, customer satisfaction and mentoring first-line support are vital to this role. Configuration management … managing software versions for internal applications. Functional testing This role requires working with third-line teams and development to test application changes. Learning delivery The role includes training and mentoring first-line support staff. Knowledge and experience Over two years' IT support experience A strong focus on service ...

Service Manager - IT Transformation Location: Glasgow (Hybrid) Salary: Competitive + Benefits Employment Type: Permanent Are you ready to take ownership of a critical IT Service Management function during a major transformation? We're partnering with a forward-thinking organisation in the FMCG space that is investing heavily … technology and data, and they're looking for their first dedicated Service Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become ...

Service Manager - IT Transformation Location: Glasgow (Hybrid) Salary: Competitive + Benefits Employment Type: Permanent Are you ready to take ownership of a critical IT Service Management function during a major transformation? We're partnering with a forward-thinking organisation in the FMCG space that is investing heavily … technology and data, and they're looking for their first dedicated Service Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become ...

Service Manager - IT Transformation Location: Glasgow (Hybrid) Salary: Competitive + Benefits Employment Type: Permanent Are you ready to take ownership of a critical IT Service Management function during a major transformation? We're partnering with a forward-thinking organisation in the FMCG space that is investing heavily … technology and data, and they're looking for their first dedicated Service Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become ...

Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love … incidents in line with customer and manufacturer procedures. Execute IMAC (Install, Move, Add, Change) projects to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance ...

Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love … incidents in line with customer and manufacturer procedures. Execute IMAC (Install, Move, Add, Change) projects to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance ...

technical expertise to 24x7 Tier 1/2 teams. Liaise with vendors and third-party suppliers to progress support calls. Collaborate with leadership and service delivery teams on continual improvement programmes. Ensure all requests meet or exceed contractual SLAs. Carry out routine operational housekeeping tasks. Actively develop technical … Azure networking and authentication solutions (e.g., ISE). Experience & Qualifications Essential: 5+ years experience managing and supporting network infrastructure in an Enterprise or Managed Service environment. Cisco CCNA certification. Aruba ASCA certification. Strong IP networking knowledge, including IP Routing. Expertise with Firewalls (Palo Alto and/or Cisco). ...

simulations, incident response plans and cybersecurity awareness training Preparing reports, documenting findings and recommending improvements to strengthen cyber resilience Supporting proposal development and wider service delivery documentation Where you'll be doing it You'll be joining a long-established advanced systems integrator focused on operational technology ...

hands-on field-based engineering role with significant responsibility and influence across RAF operational environments. SCIDA Field Engineer - What You'll Do: SCIDA Service Delivery Serve as the point of contact for allocated sites, reporting to the Area Manager Deliver SCIDA services in accordance with Air SCIDA Engineering … Instructions and JSP 453 Attend siting boards, surveys and RAF/MOD meetings to support project delivery Conduct initial design reviews and identify compliance risks Perform post-installation inspections and coordinate resolution of issues Report non-compliances in design, installation or policy to appropriate stakeholders Provide briefings and technical ...

hands-on field-based engineering role with significant responsibility and influence across RAF operational environments. SCIDA Field Engineer - What You'll Do: SCIDA Service Delivery Serve as the point of contact for allocated sites, reporting to the Area Manager Deliver SCIDA services in accordance with Air SCIDA Engineering … Instructions and JSP 453 Attend siting boards, surveys and RAF/MOD meetings to support project delivery Conduct initial design reviews and identify compliance risks Perform post-installation inspections and coordinate resolution of issues Report non-compliances in design, installation or policy to appropriate stakeholders Provide briefings and technical ...

installations. This is a handson fieldbased engineering role with significant responsibility and influence across RAF operational environments. SCIDA Field Engineer - What Youll Do: SCIDA Service Delivery Serve as the point of contact for allocated sites, reporting to the Area Manager Deliver SCIDA services in accordance with Air SCIDA … Engineering Instructions and JSP 453 Attend siting boards, surveys and RAF/MOD meetings to support project delivery Conduct initial design reviews and identify compliance risks Perform postinstallation inspections and coordinate resolution of issues Report noncompliances in design, installation or policy to appropriate stakeholders Provide briefings and technical advice ...

installations. This is a handson fieldbased engineering role with significant responsibility and influence across RAF operational environments. SCIDA Field Engineer - What Youll Do: SCIDA Service Delivery Serve as the point of contact for allocated sites, reporting to the Area Manager Deliver SCIDA services in accordance with Air SCIDA … Engineering Instructions and JSP 453 Attend siting boards, surveys and RAF/MOD meetings to support project delivery Conduct initial design reviews and identify compliance risks Perform postinstallation inspections and coordinate resolution of issues Report noncompliances in design, installation or policy to appropriate stakeholders Provide briefings and technical advice ...

account strategies that maximize revenue growth, enhance client satisfaction, and ensure long-term retention. This is a pivotal role that bridges client needs with service evolution, ensuring our offerings continually adapt and innovate to deliver outstanding value. Key Responsibilities Client Relationship Management Develop and nurture strong relationships with existing … financial performance of your accounts, including forecasting and growth planning. Collaborate closely with Sales and Finance teams to manage profitability and commercial outcomes. Solution Delivery Ensure solutions and services meet client expectations. Identify opportunities to innovate and enhance service delivery through continual improvement initiatives. Client Engagement Regularly ...

simulations, incident response plans and cybersecurity awareness training•Preparing reports, documenting findings and recommending improvements to strengthen cyber resilience•Supporting proposal development and wider service delivery documentationWhere you'll be doing itYou'll be joining a long-established advanced systems integrator focused on operational technology and digital transformation. ...

chance to learn new skills and start an amazing career! As a Digital Systems Support Apprentice, you will be part of our Lifecycle Services Delivery Operations team. This facility specialises in refurbishing and remarketing pre-owned IT assets, ensuring they are given a second life where possible, or ethically ...

values-driven organisation is now looking to recruit a Business Improvement Partner to join a newly created Transformation & Improvement team. This role will support delivery of the new Target Operating Model by implementing a Group wide systems thinking review programme which drives out waste, error, duplication and complex manual … mapping 'as is' and 'to be' processes What you'll need to succeed Ability to complete root cause analysis to gain insights and solve service delivery problems Knowledge of analyst frameworks, business processes, process mapping and business requirements methodologies Strong process engineering skills including review and mapping Experience ...

values-driven organisation is now looking to recruit a Business Improvement Partner to join a newly created Transformation & Improvement team. This role will support delivery of the new Target Operating Model by implementing a Group wide systems thinking review programme which drives out waste, error, duplication and complex manual … mapping 'as is' and 'to be' processes What you'll need to succeed Ability to complete root cause analysis to gain insights and solve service delivery problems Knowledge of analyst frameworks, business processes, process mapping and business requirements methodologies Strong process engineering skills including review and mapping Experience ...

visibility and uncover new opportunities. Maintain accurate records and activity logs using Salesforce CRM. Collaborate with internal sales and operations teams to ensure seamless service delivery. Work closely with the Sales Manager to develop and execute a local sales strategy. Requirements: Proven experience in field sales, ideally within ...

industry trends, market conditions, and competitor activities to shape strategic sales approaches and identify emerging opportunities. Collaborate closely with internal teams, including marketing and service delivery, to align efforts and exceed client expectations. Maintain accurate records of sales activities, pipeline status using HubSpot. Qualifications: Minimum of 3 years ...

industry trends, market conditions, and competitor activities to shape strategic sales approaches and identify emerging opportunities. Collaborate closely with internal teams, including marketing and service delivery, to align efforts and exceed client expectations. Maintain accurate records of sales activities, pipeline status using HubSpot. Qualifications: Minimum of 3 years ...

industry trends, market conditions, and competitor activities to shape strategic sales approaches and identify emerging opportunities. Collaborate closely with internal teams, including marketing and service delivery, to align efforts and exceed client expectations. Maintain accurate records of sales activities, pipeline status using HubSpot. Qualifications: Minimum of 3 years ...

Support Team by coordinating desktop-related activities and managing device lifecycle processes. This role is essential to ensuring smooth communication, accurate scheduling, and efficient service delivery. What you'll do Coordinate desktop support activities by managing incidents and service requests. Liaise with requestors and support teams to ensure … timely and accurate processing. Monitor the service management queue and team mailbox to maintain up-to-date communication. Reset/Image devices and prepare them for deployment using standard build procedures. Manage device dispatch and returns, including courier arrangements and quality checks. Coordinate warranty repairs with vendors (Dell/ ...