20 of 20 Permanent Service Delivery Jobs in Scotland

Deadline: 5 April 2026 Department: Corporate Services Employment Type: Fixed Term - Full Time Location: Edinburgh - Hybrid Compensation: Grade M2 £77,700 - £90,759. Civil Service Pension. Flexible Working Hours. Hybrid Working. Description To provide strategic leadership for the Scottish Funding Council’s (SFC) data and digital services function, owning … services, ensuring SFC’s data and digital capability delivers measurable value, supports evidence‐based decision making, and evolves in line with Scotland’s public service agenda. Key Responsibilities Set and own the strategic direction for SFC’s data and digital services, acting as the senior product owner ...

organisation relies on secure, reliable, and forward-thinking digital services. As the organisation continues to grow and evolve, technology will be central to improving service delivery, enhancing user experience, and enabling long-term impact. A real opportunity to drive technology that will help save lives. Be Involved with … roadmap covering systems, infrastructure, and digital services Operational Excellence Oversee day-to-day ICT operations, ensuring high availability, performance, and user satisfaction Lead IT service management, monitoring performance and driving continuous improvement Ensure systems and services meet the needs of staff, volunteers, and stakeholders Digital Transformation Drive innovation through ...

Their ongoing development is driven by a commitment to core values: safety, sustainability, quality, innovation, excellence, and teamwork. Overview: The IT Manager leads the delivery, security, reliability, and ongoing improvement of IT services and infrastructure, acting as the strategic link between technology and business objectives. Reporting to the Head … develop IT Infrastructure Engineer and IT Support Engineer. Oversee performance, resource planning, and foster a culture of accountability and continuous improvement. IT Operations & Service Delivery: Ensure delivery of reliable IT services that meet business SLAs. Oversee incident, problem, and change management processes, serving as an escalation point ...

Scotland based - Inside IR35 - 5 days a week onsite Role Overview The IAM Service Lead is responsible for the leadership, governance, and operational excellence of Identity and Access Management (IAM) services within a hybrid environment. This role ensures the stability, security, and continuous improvement of IAM capabilities across … organisation, while maintaining strong alignment with business and security requirements. The position requires deep technical expertise across core IAM domains, combined with strong service management, stakeholder engagement, and governance capabilities. Key Responsibilities IAM Service Leadership & Governance Own and lead end-to-end IAM service delivery within ...

Customer Service Advisor (Inbound Calls) Location: Perth (Hybrid - 2 days office-based) Contract: 12-Month Fixed Term Hours: 37 hours per week (Monday-Friday, shifts between 8:30am-5:30pm) About the Role We are currently recruiting for Customer Service Advisors to join a growing and dynamic contact … centre team. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer service and thrive in a fast-paced, customer-focused environment. As a Customer Service Advisor, you will be the first point of contact for customers, handling inbound enquiries and ensuring each interaction ...

join a growing cybersecurity team, supporting enterprise clients in maximising the value of their security investments. This role sits at the intersection of technical delivery and client engagement, acting as a trusted advisor across a portfolio of managed service customers. You'll take ownership of technical client relationships … Responsibilities Build and maintain strong technical relationships with enterprise customers Provide guidance on cloud and endpoint security across modern IT environments Lead regular service reviews, presenting insights, performance metrics, and recommendations Identify opportunities to enhance or expand security services based on client needs Work closely with internal security, engineering ...

meter and data logging equipment. Deliver exceptional customer outcomes by managing daily operations and shaping the future strategy within your area. Support the UK Delivery Manager with daily tasks and step in during their absence. Offer expert guidance and ensure consistent operations for Field Delivery Managers. Champion compliance … compliance. Hit KPIs, reduce aborted work, and support growth targets. Motivate and develop colleagues, manage resources and budgets, and ensure operational consistency. Support Field Delivery Managers with policies, compliance, and embedding new initiatives. Represent IMSERV at workshops and projects. Service Delivery: Drive team performance, meet KPIs, improve ...

tenant portal. Our tenant-facing technology is at the cutting edge of the sector, including a 24/7 digital lettings service, a centralised hub integrated with a variety of 3rd parties to provide everything from repairs and maintenance through to live chat and support, and AI-powered call … team of colleagues. About The Role Reporting directly to our Data & Technology Manager, you ll be a key member of our team in the delivery of IT services. You ll deal with incoming IT Support tickets as well as contributing to IT projects to deliver new and improved digital ...

role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive. Alongside this, you'll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Acting as the main point of contact for third-party infrastructure … hosted environments are secure and reliable, while also keeping a close eye on performance metrics such as SLAs and customer satisfaction to continuously improve service delivery. Collaboration will be central to your role, working closely with Product, Engineering, and Commercial teams, while also taking ownership of support-related costs ...

role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive. Alongside this, you'll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Acting as the main point of contact for third-party infrastructure … hosted environments are secure and reliable, while also keeping a close eye on performance metrics such as SLAs and customer satisfaction to continuously improve service delivery. Collaboration will be central to your role, working closely with Product, Engineering, and Commercial teams, while also taking ownership of support-related costs ...

Description Aberdeenshire Council is currently recruiting for IT Modern Apprentices to provide customer focused support for IT systems across the Council and ensuring their delivery across the Council Services are in line with agreed service levels and local policies. The main areas of support include: desktop software … Standard grades or equivalent is essential. There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation. Fixed Term for a period not exceeding 24 months. Informal Enquiries to Jonathan ...

business systems and Microsoft 365, including SharePoint development and training roll‐outs. Lead and develop the IT team, manage suppliers and ensure strong service delivery standards. What You’ll Bring: Significant experience in IT leadership, systems administration, digital transformation and project delivery. Strong understanding of infrastructure security, cyber ...

their HR technology platform.Location: Glasgow (3+ days onsite)Type: PermanentThe RoleYou'll be responsible for developing and optimising the organisation's ServiceNow HRSD (HR Service Delivery) platform, working closely with HR and technology teams to deliver scalable, user-focused solutions.Key Responsibilities* Develop and configure ServiceNow HRSD solutions* Build ...

security and remote monitoring. As an Assistant IT Manager you will play a key role in shaping and executing the IT strategy, focusing on service delivery, infrastructure, information security, business continuity, and project management. We're looking for experience with: Managed technologies and providing administrative assistance for various … openness allowing their clients to always be in the loop. They combine cutting-edge technology with a people-first approach to deliver a service which can be relied on. If you would like to hear more about this fantastic opportunity, please click apply or send your CV directly ...

security and remote monitoring. As an Assistant IT Manager you will play a key role in shaping and executing the IT strategy, focusing on service delivery, infrastructure, information security, business continuity, and project management. We're looking for experience with: Managed technologies and providing administrative assistance for various … openness allowing their clients to always be in the loop. They combine cutting-edge technology with a people-first approach to deliver a service which can be relied on. If you would like to hear more about this fantastic opportunity, please click apply or send your CV directly ...

Mobile Water Treatment Technician will include: Representing the clients Water Compliance as a Tier 3 Water Treatment Technician/Engineer to execute the self-delivery of all Water hygiene/treatment services across the Central Belt Between Glasgow and Edinburgh Interpersonal skills will be key to gaining the trust … reports either via a day works sheet or Planon in a timely manner Carryout remedial works in response to quoted works Carry out PPM service visits using appropriate tools and systems What experience you need to be the successful Mobile Water Treatment Technician: Relevant qualifications and/or experience ...

will have full responsibility for defining and executing the commercial strategy, overseeing revenue generation, and ensuring operational alignment across sales, marketing, product management, and service delivery functions. You will work closely with the executive team to deliver long-term value and impact. KEY DUTIES AND RESPONSIBILITIES Your duties … Chemistry, or related discipline), combined with significant commercial leadership experience. • A proven track record of leading commercial functions within product-led or product-and-service organisations, with demonstrable success in scaling revenue and market presence. • Experience operating at a senior level within complex, technical, or regulated environments, ideally within ...

efforts. Show potential clients around market-leading manufacturing facility Immediately take on and manage responsibilities for 20+ key accounts. Ensure excellent customer support and service delivery. Your profile: Proven agricultural machinery sales experience would be a clear advantage. Recent technical sales experience in an allied sector is a minimum ...

operations capability within a fast-paced environment. This role is key to maintaining strong cyber resilience through effective incident response, threat detection, and continuous service improvement. Key Responsibilities Team Leadership: Lead and manage a cyber security operations team, ensuring strong communication, decision-making and service delivery. Incident Management ...

operations capability within a fast-paced environment. This role is key to maintaining strong cyber resilience through effective incident response, threat detection, and continuous service improvement. Key Responsibilities Team Leadership: Lead and manage a cyber security operations team, ensuring strong communication, decision-making and service delivery. Incident Management ...