1 to 25 of 55 Permanent Service Delivery Jobs in Scotland

Service Delivery Manager Aberdeen £50,000 - £55,000 Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen. This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to … their customers 24/7. Key Responsibilities: Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement. Develop and maintain customer support policies and procedures Ensure that the necessary cover and working arrangements are available to customer requirements for 24/… support and ensure that service delivery performance measurements such as SLAs and KPIs are met. Report on service level performance and identify areas for improvement. Manage and maintain the call handling and ticketing processes Work closely with the Senior Leadership team and Project Managers ensuring that the more »

Service Delivery Manager Aberdeen £50,000 - £55,000 Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen. This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to … their customers 24/7. Key Responsibilities: Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement. Develop and maintain customer support policies and procedures Ensure that the necessary cover and working arrangements are available to customer requirements for 24/… support and ensure that service delivery performance measurements such as SLAs and KPIs are met. Report on service level performance and identify areas for improvement. Manage and maintain the call handling and ticketing processes Work closely with the Senior Leadership team and Project Managers ensuring that the more »

a creative attitude that can work as part of a team? Can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution and/or system management of secure IT solutions, IT infrastructures, application hosting or … components that contribute to IT service delivery? Do you want to collaborate and achieve together with committed people to be proud to work for a company that respects its people and is at the forefront of technology? We are looking for a Site Support Engineer to work on … site 5 days a week, Monday through to Friday with scope for out of hours support. You will be responsible for planning and guiding Service delivery, achieving required service levels and customer satisfaction. You will aspire to deliver impeccable service and controls costs. Your experience Be more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … this reason, we are only able to progress with applications from British nationals. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient … benefits including, private medial and health insurance, basic cover paid by employer Free eye test vouchers Company pension scheme Income protection after 6 months service should you be off work due to serious illness 23 days holiday rising by 1 day per year to max 25 Option to purchase more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … employee rates at the on-site restaurant. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient • Responsible for Incident ticket handling, escalation more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking, and … have a flexible approach as overtime and on-call duties may be required. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient more »

this reason, we are only able to progress with applications from British nationals. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient more »

an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and … technical expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. more »

an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and … technical expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. more »

between customers and GAP Group is carried out in an efficient and effective manner. The Role: Based in our Glasgow Head Office, the Rehire Service Delivery & Supply Chain Manager will be responsible for improving the value and reducing the risk of GAP Group's supply chain. The successful … commercial acumen and effective negotiation skills Strong leadership skills with the ability to drive performance within their team. An effective communicator with exceptional customer service and influencing skills. Proven analytical skills and proficient in completing supplier agreements. Knowledge of the hire/construction industry would be a distinct advantage. more »

market products Trade matching via electronic platforms and manual confirmations Trade settlement Cash and stock reconciliation. Client, broker, and custodian reporting Key Responsibilities Client Service Delivery and Controls Deliver high-quality client service. Adhere to Client Service Delivery agreements and standard operating models. Build strong relationships … profile of our UK branch Essential skills Product knowledge Strong risk management awareness Accuracy and attention to detail Adaptability to change initiatives Strong client service skills Familiarity with financial markets Please send your CV for immediate consideration more »

market products Trade matching via electronic platforms and manual confirmations Trade settlement Cash and stock reconciliation. Client, broker, and custodian reporting Key Responsibilities Client Service Delivery and Controls Deliver high-quality client service. Adhere to Client Service Delivery agreements and standard operating models. Build strong relationships … profile of our UK branch Essential skills Product knowledge Strong risk management awareness Accuracy and attention to detail Adaptability to change initiatives Strong client service skills Familiarity with financial markets Please send your CV for immediate consideration more »

between customers and GAP Group is carried out in an efficient and effective manner. The Role: Based in our Glasgow Head Office, the Rehire Service Delivery & Supply Chain Manager will be responsible for... more »

Account Manager with an Air Conditoning biased. This role offers an exciting opportunity to manage key client accounts, oversee health and safety compliance, ensure service delivery excellence, and take ownership of the P&L, WIP and debt. Responsibilities: Manage a portfolio of client accounts, serving as the main … point of contact and building strong, long-term relationships. Understand client requirements and objectives, proactively identifying opportunities to add value and enhance service offerings. Oversee health and safety standards, ensuring compliance with regulations and company policies. Managing a team of air conditioning engineers throughout the central belt. Collaborate with … internal teams and external partners to coordinate service delivery, resolving any issues or challenges that arise. Take ownership of the profit and loss (P&L), WIP and debt for assigned accounts, managing budgets, analysing financial performance, and implementing strategies to drive profitability. Provide regular reports and updates to more »

much more). About the Role: Are you passionate about Knowledge Management? Do you thrive in an environment where you can influence and improve service delivery? Join us as the IT Knowledge Management Process Owner, where you'll be pivotal in managing and enhancing our Service Knowledge … Management System. Reporting to the Head of Service Management, you'll be part of a dynamic team dedicated to the delivery of Infrastructure & Platforms (I&P) Services across the UK and Ireland. Key Responsibilities: Develop and manage an effective Service Knowledge Management System and associated processes. Ensure … the organization leverages knowledge effectively throughout all stages of the service life cycle. Own and be accountable for all aspects of the IT Knowledge Management process, including development, governance, compliance, reporting, and continual improvement. Collaborate with suppliers and other delivery and governance functions to optimize and continually improve more »

much more). About the Role: Are you passionate about Knowledge Management? Do you thrive in an environment where you can influence and improve service delivery? Join us as the IT Knowledge Management Process Owner, where you'll be pivotal in managing and enhancing our Service Knowledge … Management System. Reporting to the Head of Service Management, you'll be part of a dynamic team dedicated to the delivery of Infrastructure & Platforms (I&P) Services across the UK and Ireland. Key Responsibilities: Develop and manage an effective Service Knowledge Management System and associated processes. Ensure … the organization leverages knowledge effectively throughout all stages of the service life cycle. Own and be accountable for all aspects of the IT Knowledge Management process, including development, governance, compliance, reporting, and continual improvement. Collaborate with suppliers and other delivery and governance func... more »

centre for excellence for ground and space-based astronomy we have an opportunity for an Estates Operations and Safety Manager to assist in the delivery of STFCs vision and mission. This is a key role at the STFC Royal Observatory Edinburgh, leading the supportive Estates Services team in the … focussed estates and facilities management service. The role holder will have a high degree of autonomy and principal accountability for the efficient and effective service delivery and the compliant operation of the STFC Estate and technical infrastructure that directly enables research output, including all aspects of built environment … projects resilience, compliance and health and safety. The post-holder will need to be confident managing internal teams and contracted service providers in the delivery of maintenance and facilities services and project delivery with equal composure and efficiency. This is a fast-paced, varied, demanding, and interesting more »

integral part of the sales team, entrusted with managing existing foundry customer accounts, with the responsibility to cultivate and enhance client relationships, ensuring the delivery of exemplary service, sustainable growth, and partnership objectives. You will gain a deep understanding of the customers’ business needs and pain points to … enhance service delivery and to represent the voice of the customer in internally. Candidates will be degree qualified within engineering or business, and have the ability to thrive in a fast-paced, complex environment. Previous account management or project management experience would be highly advantageous and experience in more »

changes Scheduling - Working with the Sales team, and the Project Management Office to resource and schedule upcoming project work Working with Quorums Head of Service Delivery to help develop and maintain a continuous service improvement plan for Quorums data-managed service customers Work closely with the … within the team Responsible for working with the Data and AI Team Leads to drive the adoption of technical solutions and standards, develop new service offerings, and establish best practices for documentation and support Lead Data and AI projects, potentially calling on resources from the wider pool of Data more »

Your new company Our client is a global leader in transforming service delivery through a unique and data-driven approach. With over 15,000 sites managed globally and a commitment to becoming a net-zero carbon business by 2040, the organisation collaborates closely with partners to tailor solutions … Lead and execute critical strategic assignments, managing project activities such as planning, governance, reporting, resource allocation, and budgeting. Take ownership of end-to-end delivery and deployment for work packages that enhance our in-house flagship product incrementally. Contribute to and co-own the broader programme delivery plan … for the solutions you're involved in. Engage with the executive board and customers as part of the project leadership group during the delivery process. Handle multiple development streams of varying sizes and timelines, meeting strict deadlines effectively. Play a pivotal role in the Dynamics delivery team, overseeing more »

Your new company Our client is a global leader in transforming service delivery through a unique and data-driven approach. With over 15,000 sites managed globally and a commitment to becoming a net-zero carbon business by 2040, the organisation collaborates closely with partners to tailor solutions … Lead and execute critical strategic assignments, managing project activities such as planning, governance, reporting, resource allocation, and budgeting. Take ownership of end-to-end delivery and deployment for work packages that enhance our in-house flagship product incrementally. Contribute to and co-own the broader programme delivery plan … for the solutions you're involved in. Engage with the executive board and customers as part of the project leadership group during the delivery process. Handle multiple development streams of varying sizes and timelines, meeting strict deadlines effectively. Play a pivotal role in the Dynamics delivery team, overseeing more »

Scheduling - Working with the Sales team, and the Project Management Office to resource and schedule upcoming project work Working with Quorum’s Head of Service Delivery to help develop and maintain a continuous service improvement plan for Quorum’s data-managed service customers Work closely with … within the team Responsible for working with the Data and AI Team Leads to drive the adoption of technical solutions and standards, develop new service offerings, and establish best practices for documentation and support Lead Data and AI projects, potentially calling on resources from the wider pool of Data more »

kept exceptionally happy and the Senior IT Engineer plays an extremely important role in doing so, You will handle escalated support requests for the service delivery team and support requests that the junior team are unable to fulfil. Your role: Work on and resolve escalated helpdesk tickets Provide … the client with advanced remote troubleshooting Remote hardware maintenance and support Use of inhouse ticketing system to work on and resolve Helpdesk Tickets and Service Requests Managing, recording and maintain all documentation Reviewing RMM dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated … actions as indicated by our processes Assist with project delivery when required Keep clients up to date with the progress of their issue Submit timesheets and expense reports as indicated on their SOPs Mentor the junior service team members Follow all security procedures and keeping an eye out more »

what hurdles they encounter. THE ROLE ESG Manager/Senior Manager - UK & Ireland, office based/hybrid Purpose of the role/key responsibilities: Service Delivery: Conduct materiality assessments to identify and prioritise ESG risks and opportunities relevant to clients' business operations and stakeholders. Collaborate with clients to … needs, goals, and challenges. Provide strategic advice and recommendations tailored to each client's sector and context. Foster long-term relationships by delivering exceptional service and value. Project Management: Oversee the planning, execution, and delivery of ESG projects within agreed timelines and budgets. Coordinate and lead cross-functional … mitigation strategies as needed. Maintain high-quality standards in deliverables, ensuring accuracy and adherence to best practices. Business Development: Identify opportunities for expanding ESG service offerings and growing the client base. Develop compelling proposals and pitches tailored to prospective clients' needs and objectives. Collaborate with the sales and marketing more »

a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our … or banking (desirable) Treasury qualification desirable but not essential Strong analytical and problem solving skills Detail oriented and able to work under pressure Customer service oriented, team player and good communication skills Advanced Microsoft skills, particularly Excel What we offer: NOV Offers You Health & Wellbeing: 30 days holiday plus more »