1 to 25 of 33 Permanent Service Delivery Jobs in Scotland

Service Delivery Manager | Edinburgh | Hybrid Working | Competitive Pay & Benefits Ready to take ownership of service delivery that really makes a difference? At Quorum, technology is about people. As one of Scotland's largest Microsoft Partners and a Microsoft Direct Cloud Solutions Provider (CSP), we help organisations … transform the way they work through innovative managed services, cloud solutions and expert consultancy. We're looking for an experienced IT Service Delivery Manager to become the trusted advisor for a portfolio of clients, ensuring exceptional service delivery, driving continual improvement and building long-term partnerships. ...

Service Delivery & Client Success Manager Hamilton Office based c£50k We're looking for a Service Delivery & Client Success Manager who enjoys building relationships, solving problems, improving processes, and helping shape what great customer service looks like within a growing technology business. If you come … consultancy environment and thrive when juggling multiple priorities and stakeholders, this could be a fantastic opportunity. The Opportunity Joining a close-knit and growing Service Delivery team, you'll become the primary point of contact for a portfolio of customers, ensuring they receive an exceptional service experience ...

Service Delivery & Client Success Manager Hamilton Office based c£50k We're looking for a Service Delivery & Client Success Manager who enjoys building relationships, solving problems, improving processes, and helping shape what great customer service looks like within a growing technology business. If you come … consultancy environment and thrive when juggling multiple priorities and stakeholders, this could be a fantastic opportunity. The Opportunity Joining a close-knit and growing Service Delivery team, you'll become the primary point of contact for a portfolio of customers, ensuring they receive an exceptional service experience ...

looking for a Service Delivery Manager with a strong background working for a Managed Service Provider (MSP) or in a Data Centre environment. You will own the customer-facing service relationship for our colocation, cloud, and managed infrastructure customers. This is a technically focused role. … backup/DR, security), and translate operational and incident data into meaningful insight for customers. You'll be the central point of accountability for service quality, working closely with the NOC, engineering, and data centre operations teams to ensure SLAs are met and technical risk is proactively managed. Service ...

infrastructure engineering team within a leading international organisation in Glasgow. This is a key role responsible for supporting a global team of engineers, improving service delivery, driving operational excellence, and ensuring the organisation’s technology foundations continue to evolve in line with business needs. The Organisation This … supported, priorities are effectively managed, and technology services are delivered to a consistently high standard. This role sits at the intersection of people leadership, service delivery, and operational improvement. You will help create a culture of accountability and continuous improvement, while ensuring the team has the structure, direction ...

Service Delivery & Client Success Manager Hamilton Office based c£50k We're looking for a Service Delivery & Client Success Manager who enjoys building relationships, solving problems, improving processes, and helping shape what great customer service looks like within a growing technology business click apply ...

design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. … business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset ...

employees to be present in the office at least three days per week. Think smarter. Move faster. Deliver value. JOB TITLE: IT ANALYST - SERVICE DELIVERY This job is a 9-month FTC position. KEY RESPONSIBILITIES: Provide first and second line support for IT in the respective project offices ...

Services Group, leading a team responsible for delivering high quality IT support services within a customer environment. This role combines people management with operational delivery, making it ideal for someone who enjoys developing teams, improving processes and maintaining exceptional service standards. Key Responsibilities People Leadership Lead, coach … Manage recruitment, onboarding and offboarding of permanent and contingent workers. Ensure compliance with company policies, health and safety requirements, overtime, expenses and training. Operational Delivery Plan and prioritise workloads to achieve SLAs and operational targets. Work closely with delivery management, logistics teams and customer stakeholders. Monitor service ...

quality technical documentation, including system configurations, process documentation, support runbooks, and architectural diagrams. Provide hands on engineering support for BAU operations, including incident resolution, service requests, and operational improvements across supported platforms. Deliver infrastructure related changes and project work, ensuring adherence to change management processes, security standards, and architectural … Windows, Linux, Active Directory, DNS, and DHCP. Administer and support virtualisation platforms such as VMware and/or HyperV. Support end user and application delivery platforms such as Citrix and SCCM. Manage and support infrastructure monitoring tooling (e.g. SCOM, SolarWinds, Splunk or similar), ensuring effective alerting, visibility, and operational ...

Line of Service Assurance Industry/Sector Not Applicable Specialism Risk Management Level Senior Manager Job Description & Summary About the role: We are seeking a Senior Manager to lead the day-to-day technical delivery of our Managed Cyber Defence services. This role has direct responsibility for Analysis … effective running, stability, and continuous improvement of a 24/7 client facing cyber defence capability. The role will focus on the operational delivery of services across a range of security platforms, including Microsoft Defender/Sentinel, Palo Alto Networks Cortex XDR/XSIAM, Google SecOps & CrowdStrike Falcon. ...

delivers technology-driven equipment, systems, services, and software solutions supporting energy production and industrial operations worldwide. Through a global network of engineering, manufacturing, and service facilities, NOV helps customers improve safety, efficiency, reliability, and operational performance. XL Systems, part of NOV's Energy Products & Services segment, is a leading … lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers ...

carry out inspections, fault finding, blockage clearance, repairs and CCTV surveys while ensuring all work is completed safely, compliantly and in line with contractual service levels. Working closely with clients, helpdesk teams and contract management, you'll ensure excellent service delivery whilst identifying opportunities for remedial works … inspections. Repair drainage systems, pipework and chambers. Undertake minor excavation and remedial drainage works. Inspect above and below ground drainage assets. Produce detailed service reports and recommendations. Prepare quotations for remedial works where required. Maintain accurate service records using CAFM systems. Ensure compliance with Health & Safety legislation ...

emerging technologies across MMS by building cross-functional strategies that improve operational efficiency, quality, and business outcomes. This role will partner closely with operational service line leaders to identify opportunities for AI adoption, drive organizational change, and implement innovative technology solutions while ensuring appropriate governance and regulatory compliance. Core … Responsibilities Technology Innovation: Drive the evaluation, development, and implementation of AI, machine learning, automation, and emerging technologies to improve operational efficiency, service delivery, and innovation across all MMS service lines. Process and Automation Efficiency: Focus on efficiency and quality gains through process optimization and automation (e.g., cost ...

resilient. You will lead a team of infrastructure engineers, manage key outsourced technology partners, and work closely with colleagues across Cloud, Security and Service Delivery to continuously improve our global technology estate. Key Responsibilities Lead and develop a global Infrastructure Engineering team. Oversee Azure cloud and hybrid infrastructure … operations. Ensure high availability of business-critical platforms. Manage outsourced NOC and infrastructure service providers. Drive infrastructure performance, capacity planning and continual improvement. Lead disaster recovery testing and operational resilience. Maintain infrastructure security and regulatory compliance. Support ongoing cloud migration and infrastructure modernisation. Qualifications, Skills & Attributes What ...

alongside responsibility. The Role Reporting directly to senior leadership, you will oversee the day-to-day management of office operations, ensuring high standards of service, organisation, and professionalism across the business. Key responsibilities will include: * Managing and developing the reception and administration team * Providing PA and executive support … project costings and general business administration * Working alongside the Facilities Manager to oversee premises and facilities matters * Identifying opportunities to improve processes, efficiency, and service delivery * Providing wider operational support to Directors and senior management There may also be opportunities for the successful candidate to become involved ...

objectives and transformation agendas. Developing technology strategies, target operating models and long-term transformation roadmaps. Identifying opportunities to improve performance, drive growth and enhance service delivery through technology. Creating business cases and investment strategies to support major technology initiatives. Contributing to thought leadership, market insights and industry-focused ...

Barclays is seeking a Senior ServiceNow Developer to design and deliver HR Service Delivery solutions at enterprise scale, with hands-on development and technical leadership. The role involves integrating with Workday, Entra, and Microsoft 365, and leveraging NowAssist for AI use cases. The successful candidate will lead architecture ...

week, you will provide strategic leadership to modernise financial operations through technology, bridging Finance and IT to enable data‐driven decision making and improved service delivery. #J-18808-Ljbffr ...

innovation. You will provide strategic leadership to modernise financial operations through technology, bridging Finance and IT to enable data-driven decision making and improved service delivery. This role includes ensuring system integrity, governance, and delivering change programmes within a complex local authority environment, with a #J-18808-Ljbffr ...

Jobtailor in Edinburgh is seeking a seasoned IT leader to shape and deliver an optimised corporate platform. You will drive strategic technology decisions, integrate diverse systems, and lead cross-functional teams across architecture, infra, and ...

seeking an IT Infrastructure Operations Leader on a 12‐month fixed-term contract to head a global infrastructure engineering team. You will drive service delivery, improve operational maturity, and ensure technology foundations evolve with business needs. The role blends people leadership with hands-on operational excellence, managing incidents ...

present tailored freight and logistics solutions to clients Generate and manage quotations, proposals, and tender submissions Work closely with operational teams to ensure seamless service delivery Develop strong relationships with customers to maximise retention and account growth Monitor market trends, competitor activity, and emerging business opportunities Maintain accurate ...

modernising the Council’s financial operations through technology, bridging the gap between Finance and IT to enable efficient, data-driven decision making and service delivery. This position is subject to Standard Disclosure check. Where an individual has spent a continuous period of 3 months or more out with ...

vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure the delivery … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments. In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...