1 to 25 of 43 DemandTrendPermanent Service Delivery Jobs in Scotland

SOC Team Lead ££85,000 GBP Hybrid WORKING Location: Glasgow, Scotland - United Kingdom Type: Permanent A leading global security services provider is seeking an experienced Security Operations Service Delivery Manager to join its dynamic cyber security team. With thousands of security experts worldwide and deep partnerships with top-tier security technology vendors, the organisation helps clients secure their … This is an exciting opportunity to play a key role in shaping the transformation journey of enterprise clients. The role will suit professionals with a strong background in SOC service delivery , incident response coordination , and vulnerability management . Key Responsibilities: Act as the primary liaison between clients and internal operational delivery teams, ensuring seamless communication and service … during major incidents. Identify impacted systems, users, and business functions, and ensure timely stakeholder communication. Oversee remediation and containment activities and coordinate post-incident investigations and reporting. Ensure all service delivery teams meet agreed SLAs, quality standards, and client expectations. Prepare and deliver weekly or monthly service review reports for stakeholders. Support the review and optimisation of More ❯

a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident management, and responsibility for the overall quality of services delivered … to our customers in line with SLAs and contractual obligations. Main Duties: Line Management Responsibility Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure excellent customer service is delivered to our customers More ❯

Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time The role The Service Integration and Management ("SIAM") & Supplier Integration lead is responsible for delivering the integration and onboarding of suppliers to ensure seamless technical service delivery, effective relationship management, and … continual service improvement. This role involves overseeing supplier contracts, undertaking technical risk assessment, cost management, evaluating third-party change notices, and developing technical integration patterns to maintain a high standard of technical service and integration with the Service Management process, and capability framework. This role would suit an individual with a background in operational technical service delivery and business analytics looking to progress their career in the "business of IT" You will - Manage Supplier Contracts : Work on contractual agreements with suppliers to ensure compliance and alignment with service requirements, resulting in effective and reliable service delivery. - Supplier Management : In partnership with Procurement & Commercial, manage relationships with suppliers to ensure their services meet More ❯

Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time The role The Service Integration and Management ("SIAM") & Supplier Integration lead is responsible for delivering the integration and onboarding of suppliers to ensure seamless technical service delivery, effective relationship management, and … continual service improvement. This role involves overseeing supplier contracts, undertaking technical risk assessment, cost management, evaluating third-party change notices, and developing technical integration patterns to maintain a high standard of technical service and integration with the Service Management process, and capability framework. This role would suit an individual with a background in operational technical service delivery and business analytics looking to progress their career in the "business of IT" You will - Manage Supplier Contracts : Work on contractual agreements with suppliers to ensure compliance and alignment with service requirements, resulting in effective and reliable service delivery. - Supplier Management : In partnership with Procurement & Commercial, manage relationships with suppliers to ensure their services meet More ❯

SOC Technical Security Service Delivery Manager Location: Glasgow (hybrid) Salary: Up to £85,000 (depending on experience) NOTE: Due to the nature of this client's work, you must be eligible for UK Security Clearance (SC). We’re currently seeking a highly experienced SOC Technical Security Service Delivery Manager to join a growing and innovative … Security Operations Centre (SOC) function within a global, client-focused environment. This is a pivotal opportunity to lead and shape the delivery of security services for major clients while supporting a broader mission to build a more secure and resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You’ll drive incident response coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You’ll Be Doing Serve as the key point of contact and escalation for clients across SOC services. Coordinate incident response activities, leading investigation, containment, and remediation alongside technical More ❯

SOC Technical Security Service Delivery Manager Location: Glasgow (hybrid) Salary: Up to £85,000 (depending on experience) NOTE: Due to the nature of this client's work, you must be eligible for UK Security Clearance (SC). We’re currently seeking a highly experienced SOC Technical Security Service Delivery Manager to join a growing and innovative … Security Operations Centre (SOC) function within a global, client-focused environment. This is a pivotal opportunity to lead and shape the delivery of security services for major clients while supporting a broader mission to build a more secure and resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You’ll drive incident response coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You’ll Be Doing Serve as the key point of contact and escalation for clients across SOC services. Coordinate incident response activities, leading investigation, containment, and remediation alongside technical More ❯

SOC Lead £80000 GBP Hybrid WORKING Location: Glasgow, Scotland - United Kingdom Type: Permanent SOC Technical Security Service Delivery Manager Location: Glasgow (hybrid) Salary: Up to £85,000 (depending on experience) NOTE: Due to the nature of this client's work, you must be eligible for UK Security Clearance (SC). We're currently seeking a highly experienced SOC … Technical Security Service Delivery Manager to join a growing and innovative Security Operations Centre (SOC) function within a global, client-focused environment. This is a pivotal opportunity to lead and shape the delivery of security services for major clients while supporting a broader mission to build a more secure and resilient digital world. You will act as … a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incident response coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point of contact and escalation for clients across More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Client Delivery Executive - Financial Services Publication Date: Aug 7, 2025 Ref. No: 535762 Location: Edinburgh, GB Glasgow, GB Edinburgh, GB City, GB Edinburgh, GB Edinburgh, GB Who we are. We are a team of passionate experts with a clear ambition: applying … us in shaping the future of financial services through innovation and excellence. Where Purpose Meets Career: Become an integral part of a dynamic team at Atos, where innovation meets service excellence. As a Client Delivery Executive (CDE), you will play a pivotal role in transforming service delivery for our clients, particularly in the finance and pension … Your work will have a significant impact on our clients and the industry. Dynamic Team Environment: Join a forward-thinking team actively recovering assets and negotiating contracts to enhance service delivery. Transformative Business Operations: Utilize GEN AI and automation to streamline processes, reduce manual interventions, and improve efficiency. Engagement at the Highest Levels: Collaborate directly with senior leadership, and More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Client Delivery Executive - Financial Services Publication Date: Aug 7, 2025 Ref. No: 535762 Location: Edinburgh, GB Glasgow, GB Edinburgh, GB City, GB Edinburgh, GB Edinburgh, GB Who we are. We are a team of passionate experts with a clear ambition: applying … us in shaping the future of financial services through innovation and excellence. Where Purpose Meets Career: Become an integral part of a dynamic team at Atos, where innovation meets service excellence. As a Client Delivery Executive (CDE), you will play a pivotal role in transforming service delivery for our clients, particularly in the finance and pension … Your work will have a significant impact on our clients and the industry. Dynamic Team Environment: Join a forward-thinking team actively recovering assets and negotiating contracts to enhance service delivery. Transformative Business Operations: Utilize GEN AI and automation to streamline processes, reduce manual interventions, and improve efficiency. Engagement at the Highest Levels: Collaborate directly with senior leadership, and More ❯

Were looking for a Service Desk Manager to lead our front-line support team and help drive exceptional service delivery across our business. As Service Desk Manager , you'll lead a team of skilled service desk analysts and engineers, ensuring the delivery of timely, effective, and customer-focused support to our clients. Youll play … a critical role in maintaining service excellence, managing SLAs, and driving continuous improvement across our IT support functions. Key Responsibilities: Lead and manage the Service Desk team, including recruitment, training, performance management, and development Act as an escalation point for complex technical or customer issues Monitor performance against SLAs and KPIs; implement service improvements where required Drive … a culture of ownership, accountability, and customer-first thinking Work closely with technical teams to ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to More ❯

public sector organisation in Edinburgh, is currently looking to recruit 2x AV Systems Engineers for initial 6 month contracts on rates of £300/day (inside IR35). Responsibilities: - Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize … the adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. - Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for … Skills: - Relevant degree (or equivalent qualification) or significant professional experience - Audio visual software and hardware experience. - Experience of programming Audio Visual control systems and configuring Audio Visual hardware. - Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. - Organisational, planning and time management More ❯

public sector organisation in Edinburgh, is currently looking to recruit 2x AV Systems Engineers for initial 6 month contracts on rates of £300/day (inside IR35). Responsibilities: - Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize … the adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. - Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for … Skills: - Relevant degree (or equivalent qualification) or significant professional experience - Audio visual software and hardware experience. - Experience of programming Audio Visual control systems and configuring Audio Visual hardware. - Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. - Organisational, planning and time management More ❯

public sector organisation in Edinburgh, is currently looking to recruit 2x AV Systems Engineers for initial 6 month contracts on rates of £300/day (inside IR35). Responsibilities: - Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize … the adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. - Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for … Skills: - Relevant degree (or equivalent qualification) or significant professional experience - Audio visual software and hardware experience. - Experience of programming Audio Visual control systems and configuring Audio Visual hardware. - Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. - Organisational, planning and time management More ❯

public sector organisation in Edinburgh, is currently looking to recruit 2x AV Systems Engineers for initial 6 month contracts on rates of £300/day (inside IR35). Responsibilities: - Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize … the adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. - Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for … Skills: - Relevant degree (or equivalent qualification) or significant professional experience - Audio visual software and hardware experience. - Experience of programming Audio Visual control systems and configuring Audio Visual hardware. - Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. - Organisational, planning and time management More ❯

your home. Job satisfaction. A range of other benefits such aspension, enhanced maternity and paternity pay, life assurance, discount on household consumables and variety of retailers. Key Responsibilities: Quality, Service & Delivery Install, service, and maintain PHS products as directed by the Operations Coordinator. Maintain effective communication with the Operations Coordinator. Ensure the company vehicle is maintained according … additional hours. Perform other duties as assigned by the management team. Summary Were looking for an energetic, reliable, person and customer-centric individual who takes pride in delivering excellent service and getting the job done right. Education & Certification Valid UK driving licence (essential) Basic plumbing skills (essential) Willingness to undergo a DBS check and obtain site-specific clearances if More ❯

and ensure alignment with organisational goals. In this role, you will serve as the technical subject matter expert for our core collaboration solutions, taking a lead role in managing service delivery, shaping strategic direction, architecting technical solutions, and implementing continuous improvements to enhance user experience and productivity. Your experience with the wider Microsoft 365 infrastructure will be essential … in delivering integrated, scalable solutions. You will also bring knowledge and experience of VFQ/Agile techniques, including Kanban, to support iterative delivery and continuous improvement. An ITIL Foundation certification would further support your ability to manage services effectively within a structured framework. On a typical day you will Spot opportunities to modernise how RoS uses M365 tools Streamline … Collaborating and partnering/Building capability for all Experience of establishing and maintaining successful working relationships with key stakeholders while ensuring colleagues are effectively mentored to provide positive customer service and satisfaction. Delivering a quality service Ability to develop, implement, maintain, and review systems and processes to ensure professional experience is delivered consistently and effectively Stage one - Application More ❯

that does the right things and treats its staff well important to you? Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services? If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for. My client is … we are now looking for strong individuals to join the team. What will you be doing? The Infrastructure Practice Lead is responsible for leading the strategic direction, design, and delivery of infrastructure services across the organization. This role ensures that infrastructure solutions are robust, scalable, secure, and aligned with business objectives and best practices. The Practice Lead will work … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root More ❯

record within NHS Experience in monitoring platforms e.g. SolarWinds Firewall experience Proven track record in the regular use of Cisco and networking products in order to produce reports for service monitoring purposes Proven ability to support the administrative and service delivery aspects of a high pressure data comms support service covering around 14,000 end users … Familiar with Infoblox, Fortinet and F5 products Knowledge of investigative and troubleshooting methodologies Working knowledge of NHS Scotland data communications platforms, policies and regulatory guidance Customer service orientation Proven workload planning skills with ability to handle multiple tasks Proven performance management skills Highly motivated and self-directed Contract type Permanent Full time 37 hours Location This role will be … the chance to add to your skills and further your career. Some of NHS Lanarkshire's benefits include: A minimum of 27 days annual leave increasing with length of service A minimum of 8 days of public holidays Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public More ❯

support of systems that enable automated deployment of operating systems, applications, and configurations across the Windows desktop environment. Ensure the reliability, performance, and continuous improvement of the Windows desktop service, managing incidents, changes, and service delivery processes. Serve as a senior technical resource, offering in-depth support and guidance to IT colleagues and resolving complex issues that … systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to 55.000/year. More ❯

support of systems that enable automated deployment of operating systems, applications, and configurations across the Windows desktop environment. Ensure the reliability, performance, and continuous improvement of the Windows desktop service, managing incidents, changes, and service delivery processes. Serve as a senior technical resource, offering in-depth support and guidance to IT colleagues and resolving complex issues that … systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to £55.000/year. More ❯

drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant investment in its technology landscape, the business continues to evolve its IT operations and deliver world class services to its international user base. You'll be … Product Manager, you'll be responsible for the strategic direction, development, and continuous improvement of the ServiceNow platform across all global sites. You'll own the platform roadmap, oversee delivery of new functionality, and ensure the platform continues to evolve in line with organisational goals. You'll also work closely with business stakeholders, IT leadership, and external vendors to … ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing ** Defining and delivering the ServiceNow product roadmap in line with organisational strategy ** Managing the full lifecycle of the platform, from More ❯

staff across over 200 branches, you will be joining a team of analysts responding to incidents and requests, both over the phone and through our ITSM self-service portal. The ideal candidate will have previous experience of working in a busy IT support desk environment. You'll be an adaptable team player with the skills to deliver remote and … customer-facing support for our constantly evolving customer base and bespoke applications. Day-to-day duties Delivering an outstanding level of customer service to the Arnold Clark Group Providing 1st line user, software, hardware and application support to Arnold Clark employees throughout the UK Writing and updating technical information Acting as a single point of contact for phone calls … to help identify potential problem trends Escalating incidents to our 2nd line teams Making sure the appropriate incident management and request fulfilment processes are followed effectively Engaging in continuous service improvement initiatives to support business objectives Following the appropriate escalation path for priority incidents and requests Working with the relevant teams to create training documentation and user guides about More ❯

support of systems that enable automated deployment of operating systems, applications, and configurations across the Windows desktop environment. Ensure the reliability, performance, and continuous improvement of the Windows desktop service, managing incidents, changes, and service delivery processes. Serve as a senior technical resource, offering in-depth support and guidance to IT colleagues and resolving complex issues that … systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to £55.000/year. More ❯

with our clients to help in achieving their goals. About the role: Act as the primary contact and ensure the highest levels of customer satisfaction is maintained Preparation of Service Reports and customer presentations Organise regular Customer Service Reviews and meetings Retain accurate documentation in adherence to the Sword Quality Management System Act as customer point of contact More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯