1 to 25 of 26 Permanent Service Delivery Jobs in Scotland

Service Delivery Manager £550 to 650 GBP Hybrid WORKING Location: Glasgow, Scotland - United Kingdom Type: Permanent Service Delivery Manager - Active Security Clearance Required Contract | Inside IR35 (£550-£650 per day) Hybrid - 1 day per month on client site + quarterly 2-day planning events in Birmingham (mandatory) About the Role We are seeking an experienced Service Delivery Manager with active UK Security Clearance to join a leading defence and intelligence organisation. This position is central to managing the delivery of complex managed service contracts, ensuring performance, compliance, and customer satisfaction to agreed SLAs and quality standards. The role acts as the primary point of contact for the client, overseeing operational delivery, service performance, incident and problem management, and continuous improvement. You will manage internal teams and subcontractors, ensuring consistent, high-quality service across all elements of delivery. Key Responsibilities Deliver managed services in line with contractual SLAs, budgets, and KPIs. Serve as the client's single point of contact for service delivery and escalation. Produce service More ❯

planning. ILF Scotland helps individuals gain choice, control, and full participation in their communities. About the role: As IT Operations Support, the modern apprentice will work closely alongside the Service Delivery Lead and IT Support Officer to ensure the availability and day to day running and development of the infrastructure and support ILF Scotland staff in using it. … the iTECS to log, escalate and monitor open support calls Maintain and monitor ICT hardware; search for replacement hardware as required and provide quotes for the Digital and Information Service Team Maintain and manage the device catalogue and support the IT Service Delivery Manager in prioritising replacement devices (phones, laptops, WIFI-dongles, printers, tablets) With the ICI … support company and Service Delivery Lead, develop a basic knowledge of the core client database system and how the two portals connect to it (applications portal and assessor portal) Liaise with the ICI system provider (DDS) regarding any technical issues Assist with any staff training in ICT, information security and data protection Manage the office WIFI network and More ❯

Curious about your next adventure? You might have just found it. We're looking for an experienced Incident Manager to join our multi-disciplinary team to run major IT service incidents and restore our services to our customers and colleagues as soon as possible. You will have a passion for IT Service delivery and be able to … think on your feet, absorb information quickly and make decisions in a fast changing, sometimes high-pressure environment. This role requires the person to lead major service incidents to successful full-service recovery, record and monitor the progress towards a resolution for all incidents and potential subsequent problems and work towards continual service improvement through trend analysis … and active engagement with technical resolver teams. What you'll be doing Actively lead major service Incidents to ensure effective and timely service restoration through the Major Incident Management process, working with technical resolver teams and Service Managers to agree the appropriate actions to protect and restore service Provide timely updates to IT and business stakeholders More ❯

Curious about your next adventure? You might have just found it. We're looking for an experienced Incident Manager to join our multi-disciplinary team to run major IT service incidents and restore our services to our customers and colleagues as soon as possible. You will have a passion for IT Service delivery and be able to … think on your feet, absorb information quickly and make decisions in a fast changing, sometimes high-pressure environment. This role requires the person to lead major service incidents to successful full-service recovery, record and monitor the progress towards a resolution for all incidents and potential subsequent problems and work towards continual service improvement through trend analysis … and active engagement with technical resolver teams. What you'll be doing Actively lead major service Incidents to ensure effective and timely service restoration through the Major Incident Management process, working with technical resolver teams and Service Managers to agree the appropriate actions to protect and restore service Provide timely updates to IT and business stakeholders More ❯

based (from our office in Edinburgh). Closing Date: Midday 20 October 2025 This is an exciting time to join the Home Energy Scotland team as we evolve our service to better meet the needs of householders across Scotland. The Service Owner role has been created to provide strategic coordination and oversight of the end-to-end service … for us truly meaningful and rewarding. Here are some of the benefits we offer: 25 days of annual leave plus bank holidays, with additional leave earned through length of service Three extra days off over the Christmas period as a gesture of goodwill A competitive pension scheme with generous employer contributions Flexibility in our ways of working work from … chance to give back to the causes that matter most to you The team The role works closely with and under the strategic leadership of the Head of Programme Delivery Home and Business Energy Scotland, and as part of the Operations Centre of Excellence. The Service Owner will have a foot in several teams, bringing together operational and More ❯

+ excellent benefits including 28% pension contributions) We are working with a leading public sector organisation who are looking for a Change & Release Manager to join their Service Change Team. This is a key role where you'll help shape and manage the delivery of new and enhanced business and IT services, ensuring that changes are introduced seamlessly … Contribute to the development of best practice, embedding continual improvement across change and release management. About You You'll be an experienced Change & Release Manager with a passion for service excellence and demonstrable experience in: Leading change and release management in a multi-supplier, outsourced model. Managing service changes and producing associated documentation and evidence. Working in large … scale transition programmes, particularly in service transitions between contracts. Understanding business drivers and the impact of change/release across a complex IT estate. Applying ITIL service management principles, particularly around change and release. Working knowledge of service management tooling (ServiceNow is desirable, but not essential if you're willing to upskill). Skills & Qualifications ITIL v3 More ❯

development). About Us Thinking Technology is the provider of Information Technology services within the Thinking Schools Academy Trust and is responsible for the design, procurement, implementation, support and service delivery of tailored IT infrastructure, hardware, software, and services to academies & schools. Thinking Technology supports approximately 19,500 users and manages a range of technologies including over More ❯

for clients and helping them keep their IT systems running smoothly. You’ll troubleshoot a wide range of technical issues—from hardware and software to cloud services—via our service desk located at Nether Dallachy and on-site visits across Scotland. As a Managed Service Provider (MSP), our work is fast-paced and varied. One day you might … running Windows 11, macOS, and Microsoft 365 Microsoft Entra/Azure AD: Administer users, groups, and access permissionsSupport cloud identity issues such as login problems and MFA setup Customer service: Provide friendly, professional support via phone, email, and on-site.Communicate technical solutions clearly to users of all skill levels On-site visits: Travel to client offices across Scotland to … Project support: Assist with IT projects including client onboarding, Office 365migrations, network installations, and cybersecurity enhancements Knowledge sharing: Contribute to our internal knowledge base and help improveprocesses for better service delivery What we are looking for: Good IT skills/background Problem solving Can show initiative Able to drive Previous experience in tech or college/UNI studies More ❯

. The technical architect will be responsible for the design, development and integration of Modern Workplace services and the solutions for external clients for their business needs including technology, service delivery and commercial aspects. You will serve as trusted advisor to internal and/or external clients for understanding the business/technical problem/need, translating them … responsible for sizing and costing of the architected solution, responsible for documenting the solution and obtaining internal governance approval for its deliverability and issue to customer, ensuring the technical delivery solution aligns to the commercial aspects of client engagement (SOWs, project plans etc.) and presenting the solution to client and serve as trusted advisor to establish client confidence. Essential More ❯

For exceptional candidates, significant working experience and a demonstrable track record will be accepted as an alternative An understanding of current developments and trends in IT Awareness of ITIL service delivery and support processes Experience with: Experience of working within structured projects Third line support, troubleshooting and resolving major incidents Experience of AD and EntraID design and maintenance More ❯

projects that enhance the guest experience and power our business operations. What you'll be doing: Leading and growing a high-performing team of engineers across infrastructure, systems, and service delivery Driving complex projects from cloud migrations to cybersecurity upgrades and guest-facing technology innovation Building a culture of engineering excellence, automation, and reliability Partnering across the business … mentoring, problem-solving, and raising the bar for engineering standards Highly customer focused, team player with a strategic and solutioning mindset Exceptional communication skills and desire to provide unrivalled service are essential Building strong relationships with 3rd party ecosystem of MSPs Recently crowned ' Employer of the Year ' at the 2024 Cateys, Gleneagles is more than a workplace-it's … community, a career destination, and a chance to make your mark on a legacy brand blending heritage with innovation.If you're ready to combine leadership, innovation, and hands-on delivery in a truly unique environment, we'd love to hear from you.This opportunity comes with an exceptional and unique benefits package.If have both the technical and soft skills to More ❯

as apprentices. This is your chance to learn new skills and start an amazing career! As a Digital Systems Support Apprentice, you will be part of our Lifecycle Services Delivery Operations team. This facility specialises in refurbishing and remarketing pre-owned IT assets, ensuring they are given a second life where possible, or ethically recycled when no longer viable. More ❯

hire for them to deliver improvements in key operational areas while they expand into new markets. As their Operations Manager, your purpose will be to deliver all aspects of service delivery giving exceptional experience to their customers, serving them efficiently and effectively, while managing the wider business needs and commitments. Progression to Director with equity will be included More ❯

Management. This role ensures the secure, scalable, and efficient infrastructure necessary to support the company's SaaS platforms and internal teams. The position bridges cybersecurity, cloud reliability, and IT service delivery, playing a crucial role in enabling growth and compliance in a global environment. In this role, the Head of Cyber and IT will manage cloud infrastructure to More ❯

contributions will be valued and impactful. Key Responsibilities: - Leverage your expertise in MS Dynamics 365 Customer Engagement to drive customer solutions. - Collaborate with team members to innovate and enhance service delivery. - Participate in strategic projects that shape the future direction of customer engagement. - Utilize your problem-solving skills to address challenges and improve processes. Skills Required: - Proficiency in MS More ❯

contributions will be valued and impactful. Key Responsibilities:- Leverage your expertise in MS Dynamics 365 Customer Engagement to drive customer solutions.- Collaborate with team members to innovate and enhance service delivery.- Participate in strategic projects that shape the future direction of customer engagement.- Utilize your problem-solving skills to address challenges and improve processes. Skills Required:- Proficiency in MS More ❯

ongoing performance metrics and presenting these to accounts managers Knowledge, Skills and Abilities: Soft & Stakeholder Skills Communication: Ability to translate complex data into insights for non-technical stakeholders (e.g. service managers, finance, sales). Problem-solving: Investigating data gaps, inconsistencies, or risks in contract performance. Collaboration: Working closely with operations, finance, sales, and service delivery teams. Attention More ❯

processes. Role Requirements: Experience:• Qualified solicitor (Scotland or England & Wales)• Experience in commercial or corporate law, gained during traineeship or post-qualification• Interest in legal innovation and technology-driven service delivery Skills:• Clear communicator with the ability to collaborate across legal and technical teams• Familiar with digital tools such as MS365 and comfortable working with process improvement platforms … Exposure to data tools and visualisation (e.g. dashboards, reporting tools, or basic analytics)• Capable of contributing to project delivery and adapting to new ways of working On Offer: • Competitive salary and benefits• Hybrid working and flexible arrangements• Opportunities to work on transformation-led projects and contribute to strategic development• Supportive team culture with access to ongoing professional development How More ❯

+ Benefits Sponsorship Available We're working with a global financial services leader to find a Head of Data Deployment & Risk Management - a strategic VP-level role that blends service design, change governance, and risk management across a high-volume data platform environment. This isn't your typical ITIL service manager role. It's about designing a scalable … service transition framework that ensures hundreds of monthly changes are delivered safely, efficiently, and with measurable value to internal engineering teams. What You'll Be Doing: Define and implement standards for how engineering teams deliver change across the data platform. Lead the creation of a "how-to" guidebook for data platform changes, ensuring consistency and safety. Design and embed … a service transition framework to manage high volumes of change. Oversee change release and risk management, ensuring platform integrity and compliance. Collaborate with internal customers to gather feedback and continuously improve service delivery. Manage a growing team (starting with 2 experienced VPs, scaling to 8-10 over time). What You ' ll Bring: Strong experience in Change & Risk More ❯

motivated Fire & Security Engineer to join our team. You will be part of a dynamic environment where your technical expertise and proactive approach will be key in ensuring the delivery of outstanding service to our clients. Key Responsibilities - Fire & Security Engineer Attend calls for maintenance (both on-site and via telephone) as directed by team co-ordinators. Rectify … visit where possible, ensuring customer satisfaction. Carry out a rolling programme of preventative maintenance visits. Collect and record site configuration information accurately. Maintain car stock (spares) levels for efficient service delivery. Maintain accurate and timely records of all activities. Provide out-of-hours cover on a rotating basis. Commission small projects when required, ensuring technical and quality standards are More ❯

technology can transform the legal industry? Do you thrive on problem-solving, collaboration, and innovation? We’re looking for a Legal Technologist to join our clients growing Legal Tech Delivery team — a key role supporting the adoption, delivery, and optimisation of legal technology solutions across the firm. About the Role As a Legal Technologist, you’ll play a … the most of cutting-edge tools such as HighQ, Kira, Legatics, Contract Express, and AI platforms . You’ll act as a subject matter expert, support solution design and delivery, and help drive adoption of technology that enhances the way legal services are delivered. Working alongside Senior Legal Technologists and Solutions Engineers, you’ll: Support, configure, and enhance legal … ability to turn user needs into tech-driven solutions. Excellent communication and presentation skills — confident engaging with technical and non-technical audiences. An interest in how technology enhances legal service delivery. Experience in a legal or professional services environment (highly desirable More ❯

the Transmission Business Unit while collaborating across the Group's cyber security community and leveraging Group wide cyber security services. Lead the engagement of the cyber security outsourced consulting service into Transmission projects and programmes and to manage and prioritise demand. This includes the co-ordination of cyber security OT and IT requirements, engagement with stakeholders and use of … standard architecture patterns and planning of assurance. Provide specialist support to the Transmission Cyber Resilience Programme to the agreed regulatory and compliance standards in line with Ofgem requirements including delivery responsibility for key aspects of the Programme. Overseeing cyber security operations and control position for Transmission systems and assets working with system and service owners including network security … Information Systems regulatory experience. Extensive experience in IT and OT cyber security risk management, governance, control frameworks, operations and regulatory requirements with a specific focus on business outcomes and service delivery. Proficiency in OT cybersecurity, including relating to Industrial Control Systems (ICS) and Supervisory Control and Data Acquisition (SCADA) security including experience with security systems like firewalls, intrusion detection More ❯

the Transmission Business Unit while collaborating across the Group's cyber security community and leveraging Group wide cyber security services. Lead the engagement of the cyber security outsourced consulting service into Transmission projects and programmes and to manage and prioritise demand. This includes the co-ordination of cyber security OT and IT requirements, engagement with stakeholders and use of … standard architecture patterns and planning of assurance. Provide specialist support to the Transmission Cyber Resilience Programme to the agreed regulatory and compliance standards in line with Ofgem requirements including delivery responsibility for key aspects of the Programme. Overseeing cyber security operations and control position for Transmission systems and assets working with system and service owners including network security … Information Systems regulatory experience. Extensive experience in IT and OT cyber security risk management, governance, control frameworks, operations and regulatory requirements with a specific focus on business outcomes and service delivery. Proficiency in OT cybersecurity, including relating to Industrial Control Systems (ICS) and Supervisory Control and Data Acquisition (SCADA) security including experience with security systems like firewalls, intrusion detection More ❯

the Transmission Business Unit while collaborating across the Group's cyber security community and leveraging Group wide cyber security services. Lead the engagement of the cyber security outsourced consulting service into Transmission projects and programmes and to manage and prioritise demand. This includes the co-ordination of cyber security OT and IT requirements, engagement with stakeholders and use of … standard architecture patterns and planning of assurance. Provide specialist support to the Transmission Cyber Resilience Programme to the agreed regulatory and compliance standards in line with Ofgem requirements including delivery responsibility for key aspects of the Programme. Overseeing cyber security operations and control position for Transmission systems and assets working with system and service owners including network security … Information Systems regulatory experience. Extensive experience in IT and OT cyber security risk management, governance, control frameworks, operations and regulatory requirements with a specific focus on business outcomes and service delivery. Proficiency in OT cybersecurity, including relating to Industrial Control Systems (ICS) and Supervisory Control and Data Acquisition (SCADA) security including experience with security systems like firewalls, intrusion detection More ❯

the Transmission Business Unit while collaborating across the Group's cyber security community and leveraging Group wide cyber security services. Lead the engagement of the cyber security outsourced consulting service into Transmission projects and programmes and to manage and prioritise demand. This includes the co-ordination of cyber security OT and IT requirements, engagement with stakeholders and use of … standard architecture patterns and planning of assurance. Provide specialist support to the Transmission Cyber Resilience Programme to the agreed regulatory and compliance standards in line with Ofgem requirements including delivery responsibility for key aspects of the Programme. Overseeing cyber security operations and control position for Transmission systems and assets working with system and service owners including network security … Information Systems regulatory experience. Extensive experience in IT and OT cyber security risk management, governance, control frameworks, operations and regulatory requirements with a specific focus on business outcomes and service delivery. Proficiency in OT cybersecurity, including relating to Industrial Control Systems (ICS) and Supervisory Control and Data Acquisition (SCADA) security including experience with security systems like firewalls, intrusion detection More ❯