8 of 8 Permanent Service Delivery Jobs in Scotland

Salary : Competitive About the Role We are seeking a motivated and technical experienced Team Lead to provide mentoring,guidance and leadership to our IT Service Desk teams. This role is pivotal in driving serviceand technical excellence, resolving customer issues, and developing your team whilemaintaining outstanding customer satisfaction. You will … lead by example, mentor your teammembers, and delivering client service excellence according to the Redsquid values. Key Responsibilities • Lead and develop a Service Delivery team, fostering a proactive, high-performanceculture driving Ownership, Communication and Action.• Act as the initial technical escalation point for your team, ensuring swift ...

clear, actionable insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. … gather evidence, test assumptions and validate analysis. Ensure alignment across functions and build consensus around risk understanding, mitigations and priorities. Team Leadership and Delivery Management Lead, mentor and quality-assure the work of a small team of colleagues. Task and oversee scenario-level analysis (e.g., physical estate failure scenarios ...

Their ongoing development is driven by a commitment to core values: safety, sustainability, quality, innovation, excellence, and teamwork. Overview: The IT Manager leads the delivery, security, reliability, and ongoing improvement of IT services and infrastructure, acting as the strategic link between technology and business objectives. Reporting to the Head … develop IT Infrastructure Engineer and IT Support Engineer. Oversee performance, resource planning, and foster a culture of accountability and continuous improvement. IT Operations & Service Delivery: Ensure delivery of reliable IT services that meet business SLAs. Oversee incident, problem, and change management processes, serving as an escalation point ...

contact between IT and the wider business, providing technical expertise, troubleshooting issues, supporting business applications and assisting with technology initiatives. Key Responsibilities User Support & Service Delivery Provide 1st and 2nd line technical support to staff across the organisation. * Diagnose and resolve hardware, software, and system issues * Manage incidents … service requests through the IT service desk, ensuring timely resolution. * Deliver desk-side, remote and telephone support to colleagues. Skills & Experience Essential Experience working in an IT Support or Service Desk role. * Strong knowledge of Windows operating systems. * Experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). ...

Service Desk Coordinator - Glasgow Service Desk Coordinator Location: Glasgow, Glasgow City, United Kingdom Salary: Competitive Employment Type: Full-time, Permanent About the Role As the Service Desk Coordinator, you will play a pivotal role in all aspects of North's Service Desk operation. This role will … organising and collaborating with customers and any external key stakeholders will be a mandatory requirement. Knowledge and previous experience of working in a service desk environment will be highly valued and your strong administrative skills will support seamless operations across the service desk. Key Responsibilities ...

will work closely with engineering, projects and operations to gather the information needed to build competitive proposals, ensure accurate pricing, and support the smooth delivery of ongoing work scopes. Alongside quotation development, you will help coordinate project documentation, supplier engagement, equipment preparation and operational tracking, ensuring all commercial … creation of manuals, testing procedures and other technical documents. Support the coordination and tracking of offshore operations. Contribute to product development, special projects and service delivery improvements. Skills & Experience Strong technical background within remote intervention, subsea, or related engineering environments. Proven experience preparing quotations, tenders or technical proposals. ...

shape and deliver its AI and legal technology agenda. This is a senior leadership role within the Technology function, focused on transforming legal service delivery through intelligent use of AI, automation and data. Reporting into the Technology leadership team, you will be managing a talented team focused … technology solutions across the firm and for clients. Additionally, you'd take full ownership of the firm's innovation strategy, which will involve the delivery of greenfield AI-focused programmes. Responsibilities Develop and implement the firmwide legal technology and AI strategy aligned to business objectives. Lead and grow ...

company’s GIS applications while growing your own technical experience and knowledge base. Administer cloud-hosted web GIS platforms to ensure reliable, high-quality service delivery. Assist in migrating the organisation’s spatial data into PostGIS and GeoServer. Apply and further develop skills in spatial analysis, cartography, and data … management to deliver GIS services across multiple business streams. Contribute to the successful delivery of internal and external projects, maintaining a professional and client-focused approach. Requirements Experience using QGIS or ArcGIS Pro in an academic or professional setting. Awareness or exposure to ArcGIS Online/Experience Builder ...