9 of 9 Permanent Service Design Jobs in Scotland

Bring your expertise to the heart of public service transformation and shape digital experiences that support the UK's journey to Net Zero. Ofgem is looking for a Senior Interaction Designer to lead the creation of user-centred services that drive policy outcomes and deliver genuine impact through digital … innovative digital platform that will enable cross-party working with a range of vital operations. You'll contribute to the delivery of the digital service, playing a critical role in the design of intuitive and accessible solutions that support regulated businesses and the wider public. It's a … chance to shape design direction, lead high-impact projects, and help build services that really matter. You'll have the chance to influence design across multiple or highly complex services, setting the standard for user-centred development. You'll be getting involved with prototyping using a new design More ❯

improvement across its global operations. With a strong emphasis on adopting cutting edge technology and modern tools, the company is committed to enhancing its service offerings. Their cloud first strategy and exploration of AI driven solutions are central to their ongoing evolution. The company's extensive portfolio of IT … could be a great fit for individuals with backgrounds in Process Improvement, Business Analysis, Operational Excellence, Project Management, or Continuous Improvement. A passion for service design and continuous improvement is essential, along with experience in Business Transformation. Exposure to technology driven solutions and experience in a corporate, consulting … and operational excellence across operations. ** Stakeholder Engagement: Build relationships and influence senior leaders, ensuring improvement initiatives align with organisational objectives. ** Continuous Improvement & Methodology Implementation: Design and lead continuous improvement (CI) initiatives, introducing best practices and frameworks (e.g., Lean, Six Sigma) to optimise efficiency. ** Process & Service Design: Drive More ❯

user requirements gathering, usability testing, and other qualitative and quantitative approaches to ensure the user's needs are fully understood in the product's design) Review and synthesise primary and secondary research material; Generate new, useful and focused insights and translate them into actionable features that allow teams to … improve their product/service for users; Support the set up of approaches and tools which enable efficient insight documentation for ease of reference in wider design and development work; Work closely with other designers and product managers to devise appropriate research strategies to generate focused insights; Experience … in applying appropriate user-centred research methods and participant recruitment strategies to suit different project contexts Collaboration with other design disciplines, especially service design and UX design Planning and running interviews and workshops with users and stakeholders, including remote sessions Experience of working both independently and More ❯

strategic advisory. This is a multifaceted leadership role requiring both technical depth and business maturity. Key areas of responsibility include: Technical Leadership: Oversee the design, integration, optimisation, and continuous improvement of AST's satellite and terrestrial network solutions. Ensure systems meet client needs and global performance standards. Client & Project … performance metrics. Commercial Support & Business Integration: Partner with the sales, commercial, and operational teams to support pre-sales engineering, pricing models, proposal development, and service design that reflect technical viability and customer value. Strategic Growth & Succession: Serve as a senior regional leader with potential to evolve into a … telecommunications protocols, and remote network management. Exposure to high-security or defence-grade communications solutions is highly desirable. Comfortable leading end-to-end solution design - from technical architecture to post-deployment optimisation. Leadership Style: Inclusive and collaborative, with a hands-on approach to leadership and problem-solving. Skilled at More ❯

governance reports. Developing Power BI dashboards for leadership and operational insights. Supporting release management and assessing platform updates. Collaborating with COE SMEs to enhance service design and scalability. Required skills/knowledge... Experience administering and provisioning Power Platform solutions, including Dynamics 365, Power Apps, Power Automate, Copilot Studio More ❯

governance reports. Developing Power BI dashboards for leadership and operational insights. Supporting release management and assessing platform updates. Collaborating with COE SMEs to enhance service design and scalability. Required skills/knowledge... Experience administering and provisioning Power Platform solutions, including Dynamics 365, Power Apps, Power Automate, Copilot Studio More ❯

support they deliver. The ability to effectively communicate with the people we support, staff teams, families and external care professionals. Creating and delivering robust service designs, support strategies and risk assessments whilst managing individual budgets. Excellent organisational skills and the ability to prioritise your workload whilst working under pressure. More ❯

permanent resource - Develop new features to our web applications in a secure way in line with industry best-practices - Identifying production and non-production design discrepancies and UI defects - Train and knowledge share with colleagues - Looking ahead for future opportunities or blockers, and ensuring decisions by teams align with … the technical direction - Identify operational improvements and work to ensure a stable service that can be enhanced - Anticipate and mitigate against project challenges or risks - Work with service designers, UX specialists and other developers to translate wireframes and mockups into real interfaces. Essential Skills: - Technology knowledge – ideally we … with CI/CD (e.g. Jenkins), including build and package management tools - General knowledge - Experience in most or all of the following practices and design patterns: - Programming Best Practices (i.e. Clean Code, SOLID, etc.) - Are familiar with good continuous integration and continuous delivery principles - Experience of microservice design More ❯

permanent resource - Develop new features to our web applications in a secure way in line with industry best-practices - Identifying production and non-production design discrepancies and UI defects - Train and knowledge share with colleagues - Looking ahead for future opportunities or blockers, and ensuring decisions by teams align with … the technical direction - Identify operational improvements and work to ensure a stable service that can be enhanced - Anticipate and mitigate against project challenges or risks - Work with service designers, UX specialists and other developers to translate wireframes and mockups into real interfaces. Essential Skills: - Technology knowledge – ideally we … with CI/CD (e.g. Jenkins), including build and package management tools - General knowledge - Experience in most or all of the following practices and design patterns: - Programming Best Practices (i.e. Clean Code, SOLID, etc.) - Are familiar with good continuous integration and continuous delivery principles - Experience of microservice design More ❯