12 of 12 Permanent Service Desk Analyst Jobs in Scotland

have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. The Senior Service Desk Analyst provides senior technical and operational capability within the Service Desk Operations function, supporting customers across a range … full ownership of assigned Incidents and Requests, including more complex or sensitive issues, ensuring they are investigated, progressed, resolved or escalated appropriately. The Senior Service Desk Analyst is expected to bring strong technical knowledge, sound judgement and a consistent focus on service quality and customer outcomes. ...

Service Desk Analyst (Fixed-term Contract) This role is a 12 month fixed-term contract. Purpose of the Role: The Service Desk Analyst role is integral to the support team, ensuring all incidents and service requests are effectively assessed, triaged and escalated … onward resolution and where possible, apply first-time fixes. Supporting the whole customer base and working across Application and Technical Support, the Service Desk team provides engagement of the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within ...

title: L1 Service Desk Analyst Location: Livingston Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Passionate about technology … helping people? As an L1 Service Desk Analyst in Livingston, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish/At XMA, our people are at the heart of everything we do. ...

Closing Date : 10 December 2026 12:00 pm Job Description Job title: L1 Service Desk Analyst Location: Livingston Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many … more. Passionate about technology and helping people? As an L1 Service Desk Analyst in Livingston, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish. At XMA, our people are at the heart ...

Grant McGregor is looking for a Level 2 Service Desk Analyst to join their Service Desk Team providing high quality work and excellent Customer Experience. Do you have a high level of IT understanding and always deliver exceptional results? Are you ready to move … high quality & fast paced Service Desk? As a Level 2 Service Desk Analyst, you’ll play a key role in supporting our clients and ensuring they get the most from their IT. You’ll be part of a collaborative team, handling support requests and resolving ...

services including Applications services, Data & Analytics services, AI/ML Technologies and Professional services in the UK and EU market. Job Description Role: Service Desk Analyst L1 Is it Permanent/Contract: Perm Is it Onsite/Remote/Hybrid: onsite No. of Positions: 1 Experience … Skills: Graduate with at least 3 years of experience working in Service Desk personnel in UK. Good English communication skills with a Versant Score of 70. Basic knowledge of Incident, Change, and Problem Management. Service Desk Responsibilities : Take full responsibility for handling Incidents and Service ...

Incident/Service Desk Analyst x4 - Inverness Inverness (onsite 5 days per week) Up to £32,000 + shift allowance Shift Pattern: 4 nights on, 4 nights off, 4 days on, 4 days off. We are seeking an experienced Service Desk Analyst to join … oversight and incident coordination across critical services. You will be responsible for monitoring operational alerts, coordinating technical teams and suppliers, managing escalations, and ensuring service disruptions are effectively prioritised and resolved. You will play a key role in maintaining service availability while providing clear communication to stakeholders throughout ...

Technopride Ltd in Aberdeen, United Kingdom, is seeking a Service Desk Analyst L1 to provide first-line IT support on-site. The role requires a graduate with 3+ years of UK service desk experience, strong English communication, and ITIL certification. You will handle incidents, service requests, and daily reports, while collaborating with the Service Manager to improve processes and automation. Responsibilities include AD management, Microsoft 365 support, network troubleshooting, and using #J-18808-Ljbffr ...

Service Desk Analyst, you will play a key role in working with the Service Manager to ensure the customer service provision is managed with quality and effectiveness, while also taking ownership of key office operations.The successful candidate will play a central role in ensuring smooth … service operations and a well-functioning, efficient office environment. We anticipate that following the initial office move the role will be split 95% service, 5% facilities. Full time - closing date 31/10/2026 - East Kilbride/Glasgow This role requires strong analytical skills, attention to detail ...

Unicard Limited in the United Kingdom is seeking a Service Desk Analyst to support the Service Manager in delivering high-quality customer service and maintaining efficient office operations. The role is 95% service and 5% facilities, based in East Kilbride/Glasgow with travel ...

leading IT services company in Edinburgh is seeking a Level 2 Service Desk Analyst to support clients and ensure excellent IT service. This role involves troubleshooting across Microsoft 365 and Azure environments, providing high-quality technical support, and collaborating with a dedicated team to resolve issues. Candidates ...

seeking a proactive L1 Service Desk Analyst in Livingston to be the first point of contact for customers, resolving technical issues and delivering a seamless support experience from start to finish. You will log and manage tickets, communicate with users, and work with IT teams to ensure … timely resolutions. Join a culture that values exceptional service, collaboration and continuous learning as you support end-user technology and IT systems in a dynamic environment. #J-18808-Ljbffr ...