I am working with a leading FinTech company who are looking for an IT ServiceDeskAnalyst to join the team in Edinburgh. The role is part of the daily operations of the IT servicedesk, ensuring timely and effective resolution of end-user issues … maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT servicedesk, ensuring timely and effective resolution of incidents and service requests. Work to the IT servicedesk performance metrics, including … response times, resolution rates, and customer satisfaction scores. Follow servicedesk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print servers, and Microsoft More ❯
I am working with a leading FinTech company who are looking for an IT ServiceDeskAnalyst to join the team in Edinburgh. The role is part of the daily operations of the IT servicedesk, ensuring timely and effective resolution of end-user issues … maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT servicedesk, ensuring timely and effective resolution of incidents and service requests. Work to the IT servicedesk performance metrics, including … response times, resolution rates, and customer satisfaction scores. Follow servicedesk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print servers, and Microsoft More ❯
IT Service DeskAnalyst , Glasgow, 35k Your new company An excitingopportunity for an experienced IT ServiceDeskAnalyst to join a successful professional services organisation and help them shape their service deskoperations. This company hasbeen operating for more than 50years and works with many leading organisations … and beyond, They employ around 500 staff and have a modern HQ office in Glasgow city centre. Your new role Working closely withthe IT ServiceDesk Manager, you will ensure that effective support is providedacross IT operations and the servicedesk operates efficiently and gives a … high quality service and confidence to the business. You will haveexperience operating within an ITIL environment and be confident working under key servicemetrics such as time, success rates and customer satisfaction. You will be the main point ofcontact for any IT and service issues across the organisation. It More ❯
IT Service DeskAnalyst , Glasgow, 35k Your new company An excitingopportunity for an experienced IT ServiceDeskAnalyst to join a successful professional services organisation and help them shape their service deskoperations. This company hasbeen operating for more than 50years and works with many leading organisations … and beyond, They employ around 500 staff and have a modern HQ office in Glasgow city centre. Your new role Working closely withthe IT ServiceDesk Manager, you will ensure that effective support is providedacross IT operations and the servicedesk operates efficiently and gives a … high quality service and confidence to the business. You will haveexperience operating within an ITIL environment and be confident working under key servicemetrics such as time, success rates and customer satisfaction. You will be the main point ofcontact for any IT and service issues across the organisation. It More ❯
Reed Technology is working with an amazing organisation located in Edinburgh , seeking an IT ServiceDeskAnalyst to join their team on a permanent contract . Part of the IT ServiceDesk team, you'll be responsible for ensuring timely and effective resolution of end … requests, guaranteeing high level of satisfaction and operational efficiency within the organisation. Responsibilities: Act as a primary point of contact for IT issues and service requests, ensuring timely and effective resolution. Follow servicedesk processes using ITIL best practices and organisational standards. Support the organisation devices and … systems (laptops, mobiles, software licenses, printers, servers, etc.). Work closely with other IT teams to ensure seamless integration of servicedesk operations. Required Skills & Qualifications: Ideally 2+ years of experience working within 1st line or 2nd line IT ServiceDesk support, using ticketing systems and More ❯
Application ServiceDesk Support Analyst Location: Glasgow Contract Type: Permanent Our financial services client, are looking for an ambitious IT professional to join their team. Key Responsibilities: Manage daily operations of business applications. Handle calls and tickets from Outsourcers/users. Maintain supplier relationships. Support incident management … optimal use of business applications. Experience: Relevant certifications e.g: CompTIA A+, ITIL Foundation, Microsoft Office Specialist: Associate (Office 365). Experience with ITSM tool - Service Now. Background in application support, servicedesk, and/or maintenance teams Excellent customer service and communication skills. Strong analytical and More ❯
Application ServiceDesk Support Analyst Location: Glasgow Contract Type: Permanent Our financial services client, are looking for an ambitious IT professional to join their team. Key Responsibilities: Manage daily operations of business applications. Handle calls and tickets from Outsourcers/users. Maintain supplier relationships. Support incident management … optimal use of business applications. Experience: Relevant certifications e.g: CompTIA A+, ITIL Foundation, Microsoft Office Specialist: Associate (Office 365). Experience with ITSM tool - Service Now. Background in application support, servicedesk, and/or maintenance teams Excellent customer service and communication skills. Strong analytical and More ❯
