1 of 1 DemandTrendPermanent Service Desk Engineer Jobs in Scotland

Service Desk Engineer Edinburgh/Hybrid Fixed Term Contract (6 Months) - £30,000 You will be working within a small team of Service Desk Engineers, you will support the staff with 2nd level technology support across a broad range of software applications and hardware devices. Your focus will be on resolving customers needs efficiently, getting … it right first time, and displaying excellent customer service standards. Key Responsibilities/Deliverables : Liaise with your designated Office Manager to ensure that the Technology provision within the office is performing as expected. Respond to tickets/issues from customers with technical and substantive questions. Log incident details and maintaining a record of progress and issue resolution details. Carry … through the Technology onboarding activities. Follow process and retain ownership, including communication with the customer, when incidents need to be escalated to 3rd level support. About You Excellent customer service skills Team player with a collaborative style and strong communication skills. Strong problem solver with the tenacity to find solutions. Proven technical skills across a range of Windows More ❯