4 of 4 Permanent Service Desk Engineer Jobs in Scotland

of the world-class Port of Nigg facility, together with strategic bases in Edinburgh, Glasgow, Aberdeen, and Inverness, the Global Energy Group are a service-focused, performance-driven business, offering construction, maintenance, and enhancement solutions to a diverse range of energy industry customers. Our culture underpins everything we do … delivery-focused, empowered, entrepreneurial, and committed to building long-term working partnerships. Acting as the face of Technical Services, the role of First Response Engineer is to provide essential user support to Global Energy IT users. This position offers critical services by providing remote and physical technical support for … users logging requests, queries, and issues related to the Group's IT and telephony systems. The Service Desk is the foundation of IT service delivery within the organization, ensuring users have well-supported and functional IT equipment. This role supports the Technical Services department's goal to More ❯

wider team of experienced engineers to assist with the company's progression. The post holder would be responsible for assisting, fixing and maintaining general service requests, incidents and problems for multiple sites across, escalating where necessary and assisting the wider IT Team with investigations and rollouts of new technology. … The engineer will be required to provide on-site support across our four Schools based in the South East of England (Norfolk region), with the ability to support additional sites further down the line. KEY ACCOUNTABILITIES: Troubleshoot and resolve incidents, problems, and service requests, providing regular updates to … the end user. Escalate issues to the 3rd line support or IT Service Desk Manager when necessary. Serve as the first point of contact for 1st line support engineers at the point of escalation. Own, monitor, and resolve incidents and requests in a timely manner. Work closely with More ❯

to be partnering with a prestigious financial services organisation in Edinburgh, currently looking to expand their IT team with the addition of a skilled Service Desk Engineer As part of the Service Desk team and reporting to the Infrastructure Operations Manager, you'll play a … key role in ensuring timely and effective resolution of end-user issues and service requests. Your work will directly contribute to maintaining high levels of user satisfaction and operational efficiency across the organisation. Key Responsibilities : Provide first and second line support to the IT infrastructure. Manage service and … user devices and troubleshooting hardware/software issues. Familiarity with IT infrastructure technologies such as DNS, DHCP, TCP/IP, and routing. Excellent customer service, communication, and problem-solving skills. Experience with server and desktop hardware installation and maintenance. Knowledge of ITIL or other recognized IT support practices is More ❯

technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider (IaaS, Backups, Storage, Disaster recovery, Networking). We’re looking for a candidate who can take ownership of incidents and tasks assigned to … calls to perform root cause analysis on critical system issues Provision of first and second-line technical support to internal and external customers, maintaining service levels Performing daily health checks of cores service platforms Performing regular maintenance and patching of core service platforms Creating and maintaining technical More ❯