11 of 11 Permanent Service Management Jobs in Scotland

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...

Scotland based - Inside IR35 - 5 days a week onsite Role Overview The IAM Service Lead is responsible for the leadership, governance, and operational excellence of Identity and Access Management (IAM) services within a hybrid environment. This role ensures the stability, security, and continuous improvement of IAM capabilities across … organisation, while maintaining strong alignment with business and security requirements. The position requires deep technical expertise across core IAM domains, combined with strong service management, stakeholder engagement, and governance capabilities. Key Responsibilities IAM Service Leadership & Governance Own and lead end-to-end IAM service delivery within ...

back into Product development and work with Sales to strengthen relationships that support adoption, growth, and renewal. Capabilities Proven experience in customer success, account management, service management, or project management (Education, SaaS, or EdTech experience advantageous). Strong process mapping skills - able to design and manage … Confident communicator with strong relationship-building skills. Comfortable working in a team environment, collaborating across Product, Sales, Marketing, and Customer Success. Experience in relationship management and aligning stakeholders Excellent attention to detail, with the ability to prioritise and manage multiple project deliveries simultaneously. Strong time management, problem-solving ...

develop IT Infrastructure Engineer and IT Support Engineer. Oversee performance, resource planning, and foster a culture of accountability and continuous improvement. IT Operations & Service Delivery: Ensure delivery of reliable IT services that meet business SLAs. Oversee incident, problem, and change management processes, serving as an escalation point … technical issues. Infrastructure Management: Direct the design, implementation, and maintenance of on-premises, cloud, and hybrid IT infrastructure. Ensure system availability, resilience, and compliance with recovery and continuity plans. End-User Support: Drive high-quality, consistent end-user support. Oversee device lifecycle, onboarding/offboarding, and enhance user satisfaction ...

role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive. Alongside this, you'll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Acting as the main point of contact for third-party … hosted environments are secure and reliable, while also keeping a close eye on performance metrics such as SLAs and customer satisfaction to continuously improve service delivery. Collaboration will be central to your role, working closely with Product, Engineering, and Commercial teams, while also taking ownership of support-related costs ...

role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive. Alongside this, you'll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Acting as the main point of contact for third-party … hosted environments are secure and reliable, while also keeping a close eye on performance metrics such as SLAs and customer satisfaction to continuously improve service delivery. Collaboration will be central to your role, working closely with Product, Engineering, and Commercial teams, while also taking ownership of support-related costs ...

organisation relies on secure, reliable, and forward-thinking digital services. As the organisation continues to grow and evolve, technology will be central to improving service delivery, enhancing user experience, and enabling long-term impact. A real opportunity to drive technology that will help save lives. Be Involved with: Strategic … roadmap covering systems, infrastructure, and digital services Operational Excellence Oversee day-to-day ICT operations, ensuring high availability, performance, and user satisfaction Lead IT service management, monitoring performance and driving continuous improvement Ensure systems and services meet the needs of staff, volunteers, and stakeholders Digital Transformation Drive innovation ...

enhancing scripts to automate routine tasks and improve efficiency Contributing to resilient infrastructure design, including clustering and high-availability solutions Following established IT service management practices (incident, change, and problem management) Partnering with internal teams to deliver upgrades, enhancements, and infrastructure projects What We’re Looking ...

Turns business ambition into workable, supportable technology Designs end to end solutions across cloud, on prem, applications and integrations Creates clear, pragmatic HLDs and service designs that teams can actually deliver and run As a Solution Architect you will work closely with stakeholders, suppliers and delivery teams … solutions live and keep them live Helps set architectural standards and brings new ideas to the table without losing sight of operational reality Develop Service Design documentation that defines how solutions will be supported, maintained, and operated What we re looking for in a Solution Architect ...

configuring laptops, desktops, and mobile devices Support user onboarding and offboarding processes, including account setup Log, track, and update support tickets using IT service management tools Troubleshoot basic issues with devices, applications, and connectivity Assist with maintaining IT equipment and asset inventory Support meeting room and AV/… career in IT support Basic understanding of computers, operating systems, and common applications Good problem-solving skills and logical thinking Strong communication and customer service skills Willingness to learn and take direction from experienced team members Ability to manage time and prioritise tasks Attention to detail and willingness ...