25 of 25 Permanent Service Management Jobs in Scotland

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role … within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction ...

client is seeking a Change Manager/Analyst who is responsible for the governance, administration, assurance, maintenance and continual improvement of the enterprise Change Management practice. The role will support the Change Management strategy, ensuring that changes are assessed appropriately, risks are identified and mitigated, governance standards … adhered to, and service disruption resulting from change activity is minimised. Responsibilities Change Management Governance Support the enterprise Change Management strategy and roadmap alongside the Head of Change and Configuration Management. Implement and support the Change Management practice across the organisation. Maintain and continuously improve Change ...

About the job you’re considering As an OOH Shift Lead, you will provide leadership, governance and operational control across the Out of Hours service, ensuring the shift operates with clear ownership, disciplined execution and effective management oversight. The role is accountable for maintaining service stability, leading … Major Incident Management activity, managing operational risk and ensuring all events, incidents, escalations and handovers are controlled in line with agreed service management processes. You will act as the shift authority for operational decision-making, coordinating Senior and Junior Out of Hours Analysts, technical resolver teams, suppliers ...

Service Delivery Manager An exciting opportunity within a leading UK North Sea Oil & Gas Operator based in Aberdeen on a contract basis with Hybrid working arrangement. Agency Worker/PAYE RESPONSIBILITIES With a diverse portfolio of producing assets across the UK North Sea and a strong focus on operational … exciting and highly visible leadership opportunity for an experienced SAP professional to play a pivotal role in shaping the organisation's SAP service delivery framework and supporting its wider ERP transformation journey. Working closely with technical teams, business stakeholders and external delivery partners, you will take ownership ...

foster them, it's deeply embedded within our DNA. Invest in us and we'll invest in you!. Job DescriptionOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It's a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

+ a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent | Full Time | Flexible First options availableThe roleService Management within Transmission Digital is a fast-paced environment. This role supports reliable IT and Operational Technology (OT) services across SSEN Transmission through reporting, governance, stakeholder engagement … escalation management, while helping improve service processes alongside project and programme activity. You willManage customer incidents and requests through resolution, using trend and root-cause analysis to prevent recurrence. Analyse and report on IT/OT services for the Service Delivery function. Produce tailored service reports ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … join our team in Digital Operational Services. This role provides a superb opportunity to be a Senior Service Delivery Manager leading the delivery of essential roadside technology services that are critical to the delivery of a safe and reliable motorway and trunk road network. If you are passionate about ...

family. Working Pattern: Permanent | Full Time | Flexible First options availableThe roleThis role forms part of a team that designs, develops and delivers a Service Management framework, with a focus on enhancing the end-to-end service value chain. You will turn performance information from across … service value chain into clear, practical insight that supports decision-making, continual improvement and an improved digital experience. You will work with stakeholders to identify performance information needs, analyse trends, bring together inputs from across teams and functions, interpret findings and communicate insight to build shared understanding and inform ...

Zero Trust Network Access (ZTNA). Manage technical debt and ensure alignment with business goals. Operational Oversight: Provide leadership and operational oversight for network service delivery, including vendor and MSP management, infrastructure deployment, incident resolution, service performance, and continuous improvement. Act as a technical escalation point … major incidents and operational requests. Financial and Resource Management: Support financial planning, business case development, and resource allocation to ensure network services and projects are delivered effectively and aligned with business objectives. Daily Role: Balance approximately 60% strategic project and change activities with 40% business-as-usual escalations ...

maintaining and improving infrastructure services in line with Group standards, policies and architectural principles. Ensuring systems remain secure, available, resilient and performant, meeting agreed service levels and operational objectives. Supporting infrastructure projects, platform upgrades and technology refresh activities from planning through to implementation. Investigating and resolving complex incidents … large-scale, business-critical production environments. Strong diagnostic and problem-solving skills with experience managing complex technical incidents. Knowledge of mainframe operational practices, change management and service management processes. Experience working within highly regulated or enterprise-scale environments. Effective communication and collaborator management skills, with ...

supported, priorities are effectively managed, and technology services are delivered to a consistently high standard. This role sits at the intersection of people leadership, service delivery, and operational improvement. You will help create a culture of accountability and continuous improvement, while ensuring the team has the structure, direction … ensure incidents, changes and technical initiatives are delivered effectively. This is an excellent opportunity for an experienced IT leader with a background in infrastructure, service delivery, or technical operations who enjoys developing teams, improving processes, and making a visible impact within a global technology environment. What ...

cover IT support to all UK business users on site. Your responsibilities may include: Logging, troubleshooting, diagnosing and managing incidents Assisting with incidents & service requests Stock Management Laptop/desktop builds Software deployments Mobile phone deployments And much more What You Will Learn Throughout your apprenticeship, you will … develop knowledge and skills in: ServiceNow (Service Desk tool) Assisting end users with day-to-day issues Delivering excellent service to internal customers Working closely with colleagues across functions to collaborate effectively Core IT principles Service Management and troubleshooting IT Security fundamentals Apprenticeship Programme For this ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will … establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective ...

leader mondial de la distribution de produits alimentaires et non alimentaires pour les professionnels de la restauration. Au cœur de l'alimentation et du service, les collaborateurs de Sysco contribuent chaque jour à la réussite de nos clients. Notre raison d'être : Relier le monde en distribuant des produits … européenne, nous recrutons un : IT CHANGE LEAD H/F Localisation : Kremlin-Bicêtre (94) Mode de travail : Hybride Déplacements : occasionnels en Europe Rattachement : IT Service Management Europe Votre rôle Au sein de l'organisation IT Europe, vous êtes le garant du processus de gestion des changements et contribuez ...

their best work. If you're looking for a role where your contribution matters, we'd love to hear from you. Exceptional service is at the heart of our customer experience. Join a team dedicated to solving problems, delivering outcomes and building trusted customer relationships. Whether you're providing … technical expertise, service management or operational support, you'll play an important role in helping our customers succeed. Together, we turn ambition into achievement. What you will be doing: HP Frameworks Administrator Managing the administration of HP products across relevant customer frameworks and contracts. Processing customer requests ...

technology and services provider as a 2nd Line IT Support Technician. Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within agreed SLAs, supporting project activities, and troubleshooting hardware, software, network, and peripheral issues. The position requires strong knowledge of Windows environments, networking … Active Directory, ServiceNow, and customer service, along with the flexibility to travel to multiple sites using a company-provided vehicle and a valid UK driving licence. Location: South Street, Glasgow, G14 0XN Contract Dates: 1 Dec 2026 to 03 May 2027 Pay Rate: An hourly rate, in-scope IR35 ...

technology and services provider as a 2nd Line IT Support Technician. Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within agreed SLAs, supporting project activities, and troubleshooting hardware, software, network, and peripheral issues. The position requires strong knowledge of Windows environments, networking … Active Directory, ServiceNow, and customer service, along with the flexibility to travel to multiple sites using a company-provided vehicle and a valid UK driving licence. Location: South Street, Glasgow, Contract Dates: 1 Dec 2026 to 03 May 2027 Pay Rate: An hourly rate, in-scope IR35, of £14.90 ...

VMware virtual environments alongside Microsoft 365 and Azure cloud services. Monitor network performance, diagnose issues and implement effective solutions. Maintain network security through patch management, firmware updates and cybersecurity best practices. Manage backup and disaster recovery processes to minimise downtime. Support and deliver IT infrastructure projects from design through … escalation point for complex technical support issues and advanced troubleshooting. Maintain accurate technical documentation including network diagrams, configurations and procedures. Follow change management processes and IT best practices. Travel to multiple sites as required. Build strong working relationships with internal stakeholders and external suppliers. Participate in a limited ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … other platforms. Powershell script skills - + Javascript + Maria DB Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service ...

services provider as a 2nd Line IT Support Technician. \n Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within agreed SLAs, supporting project activities, and troubleshooting hardware, software, network, and peripheral issues. The position requires strong knowledge of Windows environments, networking, Active … Directory, ServiceNow, and customer service, along with the flexibility to travel to multiple sites using a company-provided vehicle and a valid UK driving licence. \n Location: South Street, Glasgow \n Contract Dates: 1 Dec 2026 to 03 May 2027 \n Pay Rate: An hourly rate, in-scope IR35 ...

making and continuous improvement. Manage stakeholder relationships across technical and business teams. Anticipate future technology trends and identify opportunities for platform enhancement. Promote product management best practice and contribute to wider communities of practice. Essential Skills & Experience Technical Expertise Candidates should demonstrate strong experience across four or more … build pipeline automation Tooling including: Helm Terragrunt Git ArgoCD Government cloud security standards: NIST OWASP CIS NCSC BASH scripting Python development RESTful microservices IT Service Management (ITSM) Leadership & Product Management Proven ability to lead teams in the design, implementation, administration and support of infrastructure services. Strong ownership ...

evolution towards SaaS. Developing DevOps and cloud capabilities, improving CI/CD, automation, platform reliability and software delivery. Providing leadership across IT operations, infrastructure, service management and business continuity. Overseeing cyber security strategy, risk management and compliance, including ISO 27001, alongside the selection and management … such as Claude, GitHub Copilot or AI agents to improve personal and team productivity, automate processes and introduce new ways of working. Excellent stakeholder management skills and the confidence to lead change within a growing, evolving technology environment. Experience transitioning traditional software products towards SaaS, implementing security operations partnerships ...

matching how the team works together. About the Client Our client delivers enterprise SaaS platforms for large organisations, implementing, configuring and extending leading IT service management and AIOps products for their customers. The business is growing quickly and is investing in its own talent, bringing successive graduate cohorts ...

matching how the team works together. About the Client Our client delivers enterprise SaaS platforms for large organisations, implementing, configuring and extending leading IT service management and AIOps products for their customers. The business is growing quickly and is investing in its own talent, bringing successive graduate cohorts ...

pipelines Infrastructure as Code Automation and scripting Kubernetes and/or container platforms Monitoring and observability DevSecOps practices Agile delivery Platform reliability and service management As a DevOps Engineer , you will bridges the gap between software development and IT operations, helping our clients team deliver applications and services ...