4 of 4 Permanent Service Management Jobs in Scotland

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. … first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service ...

between sites, giving you the opportunity to work across a diverse range of environments while building strong relationships with colleagues and users. Alongside leading service delivery, youll support and develop a team of technicians, manage workloads, and take ownership of key technologies or service areas. Youll work collaboratively … across Information Services to drive projects and continuous improvement, maintain accurate asset and service records, and ensure all incidents and requests are resolved within agreed service levels. Youll also deputise for the Campus IT & AV Manager as required. For details, please review the detailed role description. What Were ...

important. The right person will have hands-on administration experience in at least one of the core platforms, a working knowledge of ITIL service management principles, and the organisational ability to manage multiple workstreams without dropping things. The role will pay around £45-55K base ...

Support Engineer: Provide technical support; answering support queries either onsite or via phone or email To maintain a high degree of customer service for all support queries and adhere to all service management principles To assist with customer implementations either remotely or on-site To take ownership … hardware or software problems Support users in the use of computer equipment by providing the necessary training and advice To escalate more complex service issues to the relevant member of the team Essential Skills and Experience Required for our IT Support Engineer: Basic understanding of PC hardware ...