1 to 25 of 54 Permanent Service Management Jobs in Scotland

client is seeking an experienced and driven IT Service Manager to join their team in either Guernsey or Jersey on a full-time, permanent basis. In this pivotal role, you will lead the day-to-day management, governance, and continual improvement of technology services. Reporting to the Senior … services remain reliable, secure, and resilient while being aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. ...

provided services to all areas of the Scottish Power Renewables business to ensure they are available, secure, compliant, and operating within agreed service levels and risk acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools … Service Management Toolset, Monitoring, Alerting, Service Console etc.) applicable to OT. Where no Global Group standard processes, procedures and tools exist for OT, the necessary policies, technologies and processes must be identified and incorporated within the UK Renewables CoE to maintain the integrity and availability of systems. ...

solve business problems, working in partnership with our clients to help in achieving their goals. We are seeking an experienced and customer-focused Service Desk Operations Manager to lead, mature, and continuously improve our Managed Services Service Desk Operations capability across multiple enterprise customer environments. This … senior operational leadership role responsible for delivering a high-performing, ITIL-aligned Service Desk capability, providing the central Single Point of Contact (SPOC) for end users across Incident Management, Service Request Fulfilment, workplace support, and user experience. You will lead the Service Desk Operations function, driving ...

Technical Service Supervisor, UK & Ireland Technical Service | UK & Ireland (office-based with occasional regional travel) ROLE DETAILS Reports To: EU Technical Service Manager Department: Technical Service, UK & Ireland Travel: Throughout the UK and Ireland, with occasional travel to European and global headquarters Direct Reports: Service Technician(s)/Service Coordinator POSITION SUMMARY Our client is an international manufacturer with a well-established European and global service organisation. They are seeking a Technical Service Supervisor to take operational and technical ownership of their Technical Service function across the UK and Ireland. ...

using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About The Role As a Service Delivery Manager, you'll play a key role in shaping, leading, and continuously improving service delivery. You'll be responsible for ensuring services … SLAs, while supporting business growth and maintaining strong customer relationships. This role sits within an expanding team and offers the opportunity to influence service management practices, work across multiple contracts and geographies, and help mature service processes aligned to industry best practice. As a Service Delivery ...

Service Delivery Team Leader- Circa. £60k + Benefits (inc. Bonus) Are you an experienced IT Service Delivery leader with a passion for building and leading high-performing teams, driving operational excellence, and delivering exceptional customer experiences? Our manufacturing customer seeks an IT Service Delivery Leader to shape … next phase of global IT service delivery capability. This is a key role responsible for delivering stable, efficient and customer-focused services across the organisation. You'll provide visible leadership across the IT Service Desk (c. 12 people + 3rd parties globally), ensuring your colleagues receive a consistent ...

Help to Buy. Be at the centre of decision-making Lead incident response activities, work directly with senior stakeholders and clients, and drive service recovery during high-profile operational events. Grow your career Develop expertise in incident management, stakeholder engagement, service improvement and data analytics, with opportunities … influence strategic decisions and progress into senior service management and leadership roles. Role Purpose The Business Incident Manager is responsible for the end-to-end management of business incidents impacting the NS&I B2B account, supporting key services including Tax-Free Childcare (TFC), Help to Save ...

their role in best-in-class operating models across industries. Complementary Technologies: Experience with associated technologies, including: Major cloud platforms (IaaS & PaaS) Identity & Access Management Data platforms Service management & automation IoT & Operational Technology API management (For Workday specialists) Strong understanding of HR and Finance functions. Architecture … Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. YOUR PROFILE Required Experience & Competencies As an ERP Architect , you should have expertise in architecting solutions for key operating model domains. ...

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client … service management processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics ...

business value through technology, data, cloud, and AI-led solutions. We are looking for an experienced Intermediate Change Manager to join our Technology Change Management team and support enterprise-wide technology transformation and business-as-usual (BAU) change activities. As an Intermediate Change Manager , you will play … role in supporting technology change governance, compliance, and operational change management activities across complex technology environments. You will work closely with technical teams, governance functions, and business stakeholders to ensure changes are reviewed, assessed, communicated, and implemented effectively while maintaining operational stability and regulatory compliance. Key Responsibilities Facilitate ...

role focused on ensuring the availability, performance, security, and continuous improvement of high-availability OT platforms. The successful candidate will be responsible for incident management, fault recovery, service delivery, vulnerability remediation, workforce planning, and the ongoing development of technical support teams. You will work closely with operational stakeholders … requirements. What You'll Be Doing Lead the operational support and maintenance of critical OT platforms and services. Manage incident response activities, fault diagnosis, service restoration, and root cause analysis. Ensure operational resilience across high-availability environments, supporting business continuity and recovery activities. Oversee OT patching, maintenance schedules ...

Response – responding with appropriate actions as required regarding tooling within the remit of the SET.* Triaging requests incoming to the Engineering Team mailbox and Service Management intake queue, ensuring ownership within the wider team is appropriately assigned and requests have ownership.**Hybrid working:** The places that you work … home 100% of the time.## **Your role*** You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles. This includes on-call and out of hours coverage.* You will keep the lights green on all Security Toolkit Infrastructure within ...

Suitable For Visa Holders. Role is available in the following locations too: Belfast, Edinburgh, Manchester Shape the future of customer and service experiences. Solve complex problems. Deliver meaningful change. We're transforming how organisations serve their customers, employees and communities. We're looking for Senior Consultants with a passion … service transformation, customer experience and human-centred design to join our growing team. This is an opportunity to work alongside exceptional talent across Service Design, Customer Strategy, UX, Product, Research, Data and Engineering, helping some of the UK's leading organisations redesign services that deliver better outcomes ...

managed services. This is a senior leadership role combining people development, technical assurance and customer engagement. You will lead and develop our Technical Service Architects, provide guidance and support to senior technical colleagues, and ensure consistently high standards across solution design and delivery. Working closely with Practice Leadership, Operations … Project and Service Delivery teams, you will oversee technical roadmaps, design governance and continuous service improvement, while helping develop and evolve the services and capabilities we take to our customers. You will also act as a trusted senior advisor to our customers, supporting strategic technology discussions, complex decisions ...

teams, we help ensure patients across Scotland receive timely, safe and effective treatment. About The Role An excellent opportunity has arisen within the Digital Service of NHS Golden Jubilee University Hospital. As the Head of Digital Application Support you will play a key role in the management & support … GJUNH. The Board comprises of the Golden Jubilee University National Hospital, Research Institute, Innovation Centre & Conference Hotel. As a key member of the Digital Management Team, the post holder will ensure the streamlined and effective operation of the Applications Support Teams covering Clinical & Corporate systems as well as Systems ...

clearly communicating trade-offs to ensure solutions balance business priorities, technical quality and long-term strategy. Working alongside Enterprise Architects, Technical Leads, Delivery Managers, Service Management teams and client stakeholders, you'll have the opportunity to challenge established thinking and explore new approaches to application modernisation and cloud … supported by a wider architecture community while contributing your own expertise to strengthen governance, standards, roadmaps and CGI's Managed Enterprise Architecture Service (MEAS). Architect & Deliver: Develop pragmatic, secure and supportable solution architectures aligned with business requirements and strategic technology direction. Evaluate & Advise: Assess technology options, articulate trade ...

Technical Support Lead Pelion • Service Operations | Glasgow | Full-time, Permanent About the role Pelion keeps IoT devices connected for customers in 150+ countries, across 600+ networks, at 99.995% uptime. Our technical support team is the front line of that promise — an externally facing help desk supporting a global customer … North American time zones, act as the escalation point for complex connectivity issues, and run the ITIL-based processes that sit between Support, Service Delivery and Engineering. We expect a consistent way of working across the team: real value delivered to the customer, end-to-end ownership of issues ...

North American time zones, act as the escalation point for complex connectivity issues, and run the ITIL-based processes that sit between Support, Service Delivery and Engineering. We expect a consistent way of working across the team: real value delivered to the customer, end‐to‐end ownership of issues … below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands‐on problem‐solver — you can personally dig into a technical issue, understand what the data is telling ...

Service Desk Manager, you’ll lead our small team of IT Support Analysts and make sure colleagues receive responsive, reliable and customer-focused support. You’ll oversee incidents, requests and production support, acting as the main escalation point for critical issues while remaining hands-on with … business systems, including Microsoft 365 and Dynamics 365, and work closely with colleagues, business stakeholders and external IT partners to meet agreed service levels. You’ll also use service insight, automation and the Halo ITSM platform to improve processes, strengthen service reliability and create an excellent colleague ...

here: false positives and negatives, non-determinism, scope escape, destructive actions, runaway cost. Instrument accuracy, coverage, cost, and hours saved. Turn it into a service (Phase III, growing over time) Work with service management and Product Management to turn working automation into a repeatable, multi-tenant … with ambiguity and with distributed, written-first working. Much of this role is deciding what to build next. Preferred Qualifications Consultancy, MSSP, or managed service experience. Exposure to commercial autonomous or continuous testing platforms (XBOW, Horizon3.ai NodeZero, Pentera) as a user, evaluator, or competitor. Open-source contributions to offensive ...

Inthisrole,you will be providing L2 support for production applications within Data Delivery, Controls & Analytics, driving operational excellence and service reliability across our diverse technology landscape. Youwillcollaboratewithdevelopmentteamstoresolveissues,ensuringsmoothoperationandhighavailabilityofsystemsinaproductionenvironment. You will effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption … empower our partners, colleagues and customers to identify and prevent Financial Crime by raising awareness of the risks. To be successful as a Senior Service Engineer, you should have experience with: Relational Databases, particularly MSSQL/Oracle (with exposure to writing queries, tuning concepts, stored procedures) and Unix Shell ...

requirements Coordinating change approvals across technical, operational, and business stakeholders Supporting risk and impact assessments for planned technology changes Producing governance reports, dashboards, and management information Managing change scheduling and resolving conflicts across multiple workstreams Identifying improvements to change management processes and controls What You’ll Bring 5+ … years' experience in Technology Change Management, IT Service Management, or a related discipline Strong understanding of IT change governance, controls, and compliance frameworks Experience supporting Change Advisory Boards (CABs), governance reviews, and approval processes Proven ability to coordinate across multiple stakeholders and technology teams Strong reporting, documentation ...

supporting security accreditation, assurance activities, and evidence generation for classified systems and regulated environments. Strong understanding of cryptographic services, encryption technologies, PKI, certificate lifecycle management, and secure communications. Experience assessing and mitigating risks associated with classified information exchange and trusted data transfer mechanisms. Experience integrating Cross Domain technologies with … across Government, Defence, National Security, or Critical National Infrastructure environments. Infrastructure & Engineering Advanced PowerShell scripting and automation experience. Strong understanding of Windows platform lifecycle management, system hardening, patch management, and vulnerability remediation. Experience troubleshooting complex infrastructure and platform issues at 3rd and 4th Line support levels. Demonstrable experience ...

design standards. Review and sign off on as-built configurations, ensuring alignment with designed architecture and enterprise technology standards. Maintain ownership of application configuration management and technical platform integrity. Support the development of tactical solutions addressing Primavera P6 platform obsolescence. Contribute to the design and implementation of the strategic … Strong technical expertise supporting Primavera P6 enterprise environments. Knowledge of P6 architecture, configuration, platform deployment, and lifecycle management. Experience supporting integrated project and portfolio management solutions or similar enterprise portfolio management platforms. Experience designing and supporting enterprise application architectures across application, database, and infrastructure layers. Knowledge of platform ...

expert who thrives in dynamic environments. You'll bring deep technical credibility together with a strong commercial mindset, driving operational excellence, outstanding customer experiences, service profitability, and meaningful business growth As a key leader within our cyber security business, you will manage Strategic Accounts, drive complex service transitions … actively implement cutting-edge automation and AI technologies to keep our SOC ahead of the threat landscape. Key Responsibilities Strategic Account Management & Commercial Growth Build strong, trusted relationships with strategic customer accounts as the senior point of contact for operational and strategic security matters. Strengthen relationships with vendors, partners ...