19 of 19 Permanent Service Management Jobs in Scotland

Service Delivery Manager | Edinburgh | Hybrid Working | Competitive Pay & Benefits Ready to take ownership of service delivery that really makes a difference? At Quorum, technology is about people. As one of Scotland's largest Microsoft Partners and a Microsoft Direct Cloud Solutions Provider (CSP), we help organisations transform … they work through innovative managed services, cloud solutions and expert consultancy. We're looking for an experienced IT Service Delivery Manager to become the trusted advisor for a portfolio of clients, ensuring exceptional service delivery, driving continual improvement and building long-term partnerships. If you're passionate about ...

Project Manager – Service Transition & Digital Operations Company: Albany Beck Location: Edinburgh – Hybrid Working Model Engagement Type: Permanent Client Industry: Financial Services About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with … Services organisation. The programme is entering a critical phase as new capabilities transition into production, and the successful candidate will be responsible for driving service transition, operational readiness, and production support across several key workstreams. Working alongside the Programme Manager, you will take ownership of smaller delivery streams focused ...

business value through technology, data, cloud, and AI-led solutions. We are looking for an experienced Intermediate Change Manager to join our Technology Change Management team and support enterprise-wide technology transformation and business-as-usual (BAU) change activities. As an Intermediate Change Manager , you will play … role in supporting technology change governance, compliance, and operational change management activities across complex technology environments. You will work closely with technical teams, governance functions, and business stakeholders to ensure changes are reviewed, assessed, communicated, and implemented effectively while maintaining operational stability and regulatory compliance. Key Responsibilities Facilitate ...

available for work over this time period. About the role you’re considering We have a great opportunity to join Capgemini’s dedicated Service Management team as an Incident Manager, working with a growing portfolio of high-profile clients. The Incident Manager oversees the resolution of incidents, manages … primary goal is to swiftly restore services and minimize disruptions to business operations. Team members collaborate cross various ITIL towers, including Change, Problem, and Service Desk. . Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those ...

Change Analyst! As Change Analyst, you will ensure predictive mindset is applied in change to prevent and or mitigate the risk of service disruption. The scope of this role in service management is to ensure management of the Capgemini account function is achieved. You will collaborate … that change records comply with client, customer, and regulatory controls, maintaining accuracy within the Change Control System. Identify and escalate changes that may impact service quality, supporting effective risk management and decision-making. Support Change Advisory Board (CAB) meeting activities and communicate change progress, outcomes, and post-implementation ...

looking for a Service Delivery Manager with a strong background working for a Managed Service Provider (MSP) or in a Data Centre environment. You will own the customer-facing service relationship for our colocation, cloud, and managed infrastructure customers. This is a technically focused role. You will … backup/DR, security), and translate operational and incident data into meaningful insight for customers. You'll be the central point of accountability for service quality, working closely with the NOC, engineering, and data centre operations teams to ensure SLAs are met and technical risk is proactively managed. Service ...

Change Manager! As Change manager, you will ensure predictive mindset is applied in change to prevent and or mitigate the risk of service disruption. The scope of this role in service management is to ensure management of the Capgemini account function is achieved. You will collaborate … looking for individuals who have experience working in IT Infrastructure, with emphasis on operational management. You will also have: A clear commitment to Service Management Framework approach to IT Infrastructure management Knowledge of the use of ServiceNow ITIL certification Interpersonal and Communication skills Good judgement ...

supportable technology solutions Design end-to-end solutions across cloud, on-premises infrastructure, applications and integration's Product clear High-level design documentation and service designs Work closely with stakeholders, suppliers and deliver teams to support the implementation and operation of solutions Contribute to architectural standards and technology direction … Develop service design documentation defining how solutions will be supported, maintained and operated. Required Experience Proven experience as a Solution Architect or Solution Designer within complex environments Experience designing solutions across Azure (IaaS, PaaS and SaaS) and on-premises infrastructure. Ability to translate future-state business requirements into solution ...

vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure the delivery … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments. In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...

available for work over this time period. . About the job your considering We have a great opportunity to join Capgemini’s dedicated Service Management team as an Incident Manager, working with a growing portfolio of high-profile clients. A Knowledge Manager is responsible for ensuring that organisational …/project knowledge is accurately captured, maintained, shared, and continuously improved to support efficient service delivery and operational excellence . Hybrid working : The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend ...

quality technical documentation, including system configurations, process documentation, support runbooks, and architectural diagrams. Provide hands on engineering support for BAU operations, including incident resolution, service requests, and operational improvements across supported platforms. Deliver infrastructure related changes and project work, ensuring adherence to change management processes, security standards …/or NetBackup), ensuring data protection and recoverability requirements are met. Collaborate with network, security, and application teams to support wider infrastructure and service delivery initiatives. Support security compliance and audit activities, including evidencing controls and supporting remediation activities where required. Work closely with third parties and incumbent suppliers ...

security expert who thrives in dynamic environments. Youll bring deep technical credibility together with a strong commercial mindset, driving operational excellence, outstanding customer experiences, service profitability, and meaningful business growth As a key leader within our cyber security business, you will manage Strategic Accounts, drive complex service transitions … actively implement cutting-edge automation and AI technologies to keep our SOC ahead of the threat landscape. Key Responsibilities Strategic Account Management & Commercial Growth Build strong, trusted relationships with strategic customer accounts as the senior point of contact for operational and strategic security matters. Strengthen relationships with vendors, partners ...

infrastructure engineering team within a leading international organisation in Glasgow. This is a key role responsible for supporting a global team of engineers, improving service delivery, driving operational excellence, and ensuring the organisation's technology foundations continue to evolve in line with business needs. The Organisation This … supported, priorities are effectively managed, and technology services are delivered to a consistently high standard. This role sits at the intersection of people leadership, service delivery, and operational improvement. You will help create a culture of accountability and continuous improvement, while ensuring the team has the structure, direction ...

scalable, secure, and cost-effective. Develop and deliver an appropriate cloud and hosting strategy, including migrations. Optimise performance, availability, and cost (including cloud cost management/FinOps). Security, Compliance & Operational Resilience Embed “secure by design” and “resilience by design” principles across all engineering activities. Define and maintain … security, compliance, and operational resilience (BCP/DR, RPO/RTO). Experience in infrastructure and platform optimisation (performance, scalability, cost). Excellent stakeholder management and ability to communicate technical topics to non-technical audiences. Proven people leadership, coaching, and team development capability. Professional certifications (e.g. cloud architect certifications ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

laptops, desktops, mobile devices) Assist with onboarding and offboarding of employees (user accounts, hardware setup) Log, track, and update support tickets in the IT service management system Escalate more complex issues to senior IT staff when required Maintain basic documentation and user guides Required Skills & Qualifications Basic understanding … Microsoft 365 Familiarity with common IT tools (e.g., email, printers, VPN, Teams) Good problem-solving and troubleshooting skills Strong communication skills with a service-minded attitude Ability to work independently and as part of a team Relevant IT education or certification (or equivalent experience) Preferred (but not required) Experience ...

client-facing role, managing relationships and communication - Ability to understand and confidently discuss technical concepts with non-technical stakeholders who are senior management - Excellent written and verbal communication skills in English - Experience supporting or contributing to technology strategy, planning, or service discussions - Demonstrated ability to build strong client … working in a structured, process-driven environment - Right to work in the UK (sponsorship not available) Desirable Experience - Experience in a Technology Strategy, Account Management, or IT advisory role - Exposure to strategic conversations or roadmap planning with clients - Experience working across multiple clients or accounts - Awareness of emerging technologies ...

client-facing role, managing relationships and communication - Ability to understand and confidently discuss technical concepts with non-technical stakeholders who are senior management - Excellent written and verbal communication skills in English - Experience supporting or contributing to technology strategy, planning, or service discussions - Demonstrated ability to build strong client … working in a structured, process-driven environment - Right to work in the UK (sponsorship not available) Desirable Experience - Experience in a Technology Strategy, Account Management, or IT advisory role - Exposure to strategic conversations or roadmap planning with clients - Experience working across multiple clients or accounts - Awareness of emerging technologies ...

with business objectives. Responsibilities Lead engineering teams effectively, fostering a collaborative and high‐performance culture to achieve project goals. Oversee timelines, team allocation, risk management, and task prioritization to ensure successful delivery within scope, time, and budget. Mentor and support team members’ professional growth, conduct performance reviews, provide actionable … function and business division when appropriate. Demonstrate clear leadership behaviours (Listen, Energise, Align, Develop) and adhere to the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship. Qualifications & Experience 5+ years experience in a technology leadership role designing and developing online, internet‐facing channels. Proven ability to define ...