16 of 16 Permanent Service Management Jobs in Scotland

depending on experience plus amazing benefits Location: UK Hybrid, with occasional travel to Glasgow/Gosforth hubs Our Team An exciting opportunity has arisen within IT Service Management for a leader to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team. You'll lead and inspire them to deliver … improved and will support them in the day to day running of the business area to ensure we meet our SACM commitments. You'll lead a team of Configuration Management (CM) Specialists, as well as Hardware Asset Management HAM) & Software Asset Management/License Management (SAM) Specialists to provide first class service utilising ITIL & ISO … standards. We'll also ask you to support all of VM's Banking areas in relation to the fundamental Configuration Management Database within ServiceNow whilst developing and maintaining operational processes for both the Hardware and Software Asset Management functions. What you'll be doing Influence, engage and be an active and effective member of the TOCS extended Leadership More ❯

well-rounded architect to play a pivotal role in stabilising and evolving a complex outsourced IT environment. The successful candidate will be instrumental in shaping future-state architecture, reviewing service management practices, and driving strategic tech change initiatives. This role requires someone who can bridge the gap between technical delivery and business outcomes, ideally with experience in financial … services. Key Responsibilities Design and deliver scalable infrastructure and cloud solutions aligned with business goals. Lead technology change initiatives across infrastructure platforms and service delivery. Review and enhance service management models within an outsourced environment. Engage with stakeholders to translate business needs into actionable technical solutions. Candidate Profile Essential Experience Proven background in Solutions Architecture , with a … strong emphasis on Infrastructure Services and Cloud Platforms . Experience working within or alongside outsourced IT service agreements . Strong understanding of business outcomes and how technology enables them. Comfortable with service management frameworks and delivery optimisation. Development experience is advantageous. Desirable Exposure to data integration projects. Familiarity with Azure, AWS, or GCP . Knowledge of enterprise More ❯

across teams: Feed customer insights back into Product development and work with Sales to strengthen relationships that support adoption, growth, and renewal. Capabilities Proven experience in customer success, account management, service management, or project management (Education, SaaS, or EdTech experience advantageous). Strong process mapping skills - able to design and manage customer or internal journeys. Ability … customer engagement and data analysis. Confident communicator with strong relationship-building skills. Comfortable working in a team environment, collaborating across Product, Sales, Marketing, and Customer Success. Experience in relationship management and aligning stakeholders Excellent attention to detail, with the ability to prioritise and manage multiple project deliveries simultaneously. Strong time management, problem-solving, and organisational skills. ICT proficiency More ❯

Support Specialist Location: Aberdeen, Scotland, United Kingdom (On-site) Duration: 12 Months Shift: 9 hours SOW: Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. Ability to assemble …/Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors. Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc. Should have good … exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc. Ability to trouble shoot printer issues and file restorations etc. Customer service focused; ability to manage key stakeholders in positive, poised and effective manner. Proven experience effectively communicating issues/challenges and solutions to the business. Strong understanding and demonstrated experience working within the Managed More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands … Central Belt, Scotland (Glasgow to Edinburgh). This role requires travel across central Scotland, covering areas such as Motherwell, Falkirk, Stirling, and surrounding towns. We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

as a 3rd line escalation point for complex infrastructure-related issues, ensuring swift and effective resolution Prioritise and manage incidents with a focus on minimising business impact and maintaining service continuity Monitor and respond to system events and alerts, proactively identifying potential issues before they escalate Lead or contribute to the technical planning and execution of infrastructure projects, ensuring … solutions that are scalable, secure, and aligned with best practices Act as a technical authority, providing governance and oversight for infrastructure-related change activities Collaborate with external vendors, ensuring service levels are met and technical issues are resolved efficiently What to bring Proven experience supporting enterprise infrastructure, ideally within the Oil & Gas sector or other complex environments Strong communication … technologies across hybrid environments (on-premises and cloud) Technical proficiency in core enterprise platforms, including: Microsoft Windows Server (latest versions) VMware vSphere and virtualization technologies Active Directory and identity management Citrix (VDI, remote access solutions) Desirable experience with modern and scalable technologies, such as: Linux (Red Hat, Ubuntu, etc.) NetApp storage solutions Dell EMC Isilon (legacy support) Microsoft Azure More ❯

as a 3rd line escalation point for complex infrastructure-related issues, ensuring swift and effective resolution Prioritise and manage incidents with a focus on minimising business impact and maintaining service continuity Monitor and respond to system events and alerts, proactively identifying potential issues before they escalate Lead or contribute to the technical planning and execution of infrastructure projects, ensuring … solutions that are scalable, secure, and aligned with best practices Act as a technical authority, providing governance and oversight for infrastructure-related change activities Collaborate with external vendors, ensuring service levels are met and technical issues are resolved efficiently What to bring Proven experience supporting enterprise infrastructure, ideally within the Oil & Gas sector or other complex environments Strong communication … technologies across hybrid environments (on-premises and cloud) Technical proficiency in core enterprise platforms, including: Microsoft Windows Server (latest versions) VMware vSphere and virtualization technologies Active Directory and identity management Citrix (VDI, remote access solutions) Desirable experience with modern and scalable technologies, such as: Linux (Red Hat, Ubuntu, etc.) NetApp storage solutions Dell EMC Isilon (legacy support) Microsoft Azure More ❯

as a 3rd line escalation point for complex infrastructure-related issues, ensuring swift and effective resolution Prioritise and manage incidents with a focus on minimising business impact and maintaining service continuity Monitor and respond to system events and alerts, proactively identifying potential issues before they escalate Lead or contribute to the technical planning and execution of infrastructure projects, ensuring … solutions that are scalable, secure, and aligned with best practices Act as a technical authority, providing governance and oversight for infrastructure-related change activities Collaborate with external vendors, ensuring service levels are met and technical issues are resolved efficiently What to bring Proven experience supporting enterprise infrastructure, ideally within the Oil & Gas sector or other complex environments Strong communication … technologies across hybrid environments (on-premises and cloud) Technical proficiency in core enterprise platforms, including: Microsoft Windows Server (latest versions) VMware vSphere and virtualization technologies Active Directory and identity management Citrix (VDI, remote access solutions) Desirable experience with modern and scalable technologies, such as: Linux (Red Hat, Ubuntu, etc.) NetApp storage solutions Dell EMC Isilon (legacy support) Microsoft Azure More ❯

product ownership for the my client's new ServiceNow platform. You'll ensure that ServiceNow aligns with business goals, delivers maximum value, and supports continuous improvement across IT and service operations. Working with strategic suppliers and a ServiceNow delivery partner, you'll oversee configuration, onboarding, and platform enhancements-driving innovation and ensuring the tooling supports a modern, efficient service management model. Key Responsibilities Act as Product Owner for the organisation's ServiceNow platform, overseeing technical configuration and development. Lead the onboarding of suppliers and services into the platform as part of a multi-supplier (SIAM) ecosystem. Chair tooling and governance forums to prioritise enhancements and address issues. Work closely with suppliers to manage incidents, upgrades, and platform … and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service integration principles (SIAM). Ability to bridge business and technical teams, influencing suppliers and stakeholders. Excellent communication, analytical, and problem-solving skills. Qualifications (desirable) ServiceNow Certified System Administrator (CSA More ❯

product ownership for the my client's new ServiceNow platform. You'll ensure that ServiceNow aligns with business goals, delivers maximum value, and supports continuous improvement across IT and service operations. Working with strategic suppliers and a ServiceNow delivery partner, you'll oversee configuration, onboarding, and platform enhancements-driving innovation and ensuring the tooling supports a modern, efficient service management model. Key Responsibilities Act as Product Owner for the organisation's ServiceNow platform, overseeing technical configuration and development. Lead the onboarding of suppliers and services into the platform as part of a multi-supplier (SIAM) ecosystem. Chair tooling and governance forums to prioritise enhancements and address issues. Work closely with suppliers to manage incidents, upgrades, and platform … and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service integration principles (SIAM). Ability to bridge business and technical teams, influencing suppliers and stakeholders. Excellent communication, analytical, and problem-solving skills. Qualifications (desirable) ServiceNow Certified System Administrator (CSA More ❯

product ownership for the my client's new ServiceNow platform. You'll ensure that ServiceNow aligns with business goals, delivers maximum value, and supports continuous improvement across IT and service operations. Working with strategic suppliers and a ServiceNow delivery partner, you'll oversee configuration, onboarding, and platform enhancements-driving innovation and ensuring the tooling supports a modern, efficient service management model. Key Responsibilities Act as Product Owner for the organisation's ServiceNow platform, overseeing technical configuration and development. Lead the onboarding of suppliers and services into the platform as part of a multi-supplier (SIAM) ecosystem. Chair tooling and governance forums to prioritise enhancements and address issues. Work closely with suppliers to manage incidents, upgrades, and platform … and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service integration principles (SIAM). Ability to bridge business and technical teams, influencing suppliers and stakeholders. Excellent communication, analytical, and problem-solving skills. Qualifications (desirable) ServiceNow Certified System Administrator (CSA More ❯

product ownership for the my client's new ServiceNow platform. You'll ensure that ServiceNow aligns with business goals, delivers maximum value, and supports continuous improvement across IT and service operations. Working with strategic suppliers and a ServiceNow delivery partner, you'll oversee configuration, onboarding, and platform enhancements-driving innovation and ensuring the tooling supports a modern, efficient service management model. Key Responsibilities Act as Product Owner for the organisation's ServiceNow platform, overseeing technical configuration and development. Lead the onboarding of suppliers and services into the platform as part of a multi-supplier (SIAM) ecosystem. Chair tooling and governance forums to prioritise enhancements and address issues. Work closely with suppliers to manage incidents, upgrades, and platform … and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service integration principles (SIAM). Ability to bridge business and technical teams, influencing suppliers and stakeholders. Excellent communication, analytical, and problem-solving skills. Qualifications (desirable) ServiceNow Certified System Administrator (CSA More ❯

solutions within complex environments. Strong understanding of Oracle technologies and their application across industries. Familiarity with complementary technologies including cloud platforms (IaaS & PaaS), IAM, data platforms, automation, IoT, API management, and service management. Knowledge of architecture frameworks, system design, integration, and data management. UK Security Clearance eligibility required. Modis International Ltd acts as an employment agency for permanent More ❯

solutions within complex environments. Strong understanding of Oracle technologies and their application across industries. Familiarity with complementary technologies including cloud platforms (IaaS & PaaS), IAM, data platforms, automation, IoT, API management, and service management. Knowledge of architecture frameworks, system design, integration, and data management. UK Security Clearance eligibility required. Modis International Ltd acts as an employment agency for permanent More ❯