wiki post-incident to document known errors and workarounds for the support team. Global Collaboration: Work with global counterparts to address issues collectively and operate in a 'follow the sun' model to resolve issues globally. Coordinate and participate in annual disaster recovery drills. Collaborate with team members on shifts and provide on-call coverage as needed. Technical and Behavioral More ❯
Germany ?? Drive customer retention, satisfaction, and review scores ?? Implement CRM, AI and automation tools to improve efficiency ?? Build and support a scalable, high-performing team ?? Launch a follow-the-sun global service model ?? Embed data, KPIs, and continuous improvement What youll bring: ? Experience leading large, multilingual service teams ? Proven success scaling in fast-growth, digital or travel businesses ? Hands More ❯
Pathhead, Midlothian, United Kingdom Hybrid / WFH Options
Apollo GraphQL
a choice of 3 Anthem Blue Cross medical plans and California residents can also choose from an additional 2 Kaiser medical plans. Dental and Vision benefits are provided by Sun Life Financial. Location: This is a remote position that can be done from anywhere in the UK. Equal Opportunity: Apollo is proud to be an equal opportunity workplace dedicated More ❯
