13 of 13 Permanent Support Specialist Jobs in Scotland

IT Support Specialist Location: Edinburgh (Hybrid) Type: Full-time Our client, a fast-growing technology business, is looking for an IT Support Specialist to join their team and ensure systems, tools, and spaces stay connected and productive. This is an exciting opportunity to be part of a dynamic environment where innovation and collaboration drive success. What … you'll do Act as the first point of contact for day-to-day IT support, including password resets, account access, and troubleshooting hardware/software issues. Manage onboarding and offboarding processes, including account setup and hardware provisioning. Administer corporate software tools (Google Workspace, Slack, password managers, etc.). Procure and maintain laptops, accessories, and other tech equipment. Support office tech infrastructure, including Wi-Fi, LAN, AV setups, and ISP coordination. What we're looking for Previous experience in IT support or IT operations. Comfortable with Google Workspace and modern SaaS tools. Familiarity with office networking, AV setups, and device management (macOS & Windows). Proactive, organized, and great at building relationships. A team player who enjoys solving More ❯

leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job description: To support the Global IT User Support team, we are looking for a committed and skilled IT User Support Specialist. Due to our internationalization strategy, the User Support team must cover some other global locations remotely. Therefore, we are looking for a competent, responsible and independent person who helps us make this Global IT User Support Team a success. This requires close cooperation with all IT team members and users worldwide. You will be part of a warm, friendly and welcoming culture within the Edinburgh Office … Your key tasks: Respond to user inquiries and provide technical assistance Troubleshoot hardware, software, and network issues Manage employee onboarding/offboarding (access, devices, accounts). Provide ad-hoc support for meeting rooms Prioritize and resolve IT concerns and escalating serious issues to relevant stakeholders Documentation of systems, procedures and processes and provide accurate information and guidance on IT More ❯

Technical Support Specialist (Part-time Contract – 1 day/week for 6 months) Location: Glasgow preferred/Scotland Duration: 6 months (1 day per week) The Data Gals is supporting their client undertaking a key digital transformation project to migrate the existing solution (currently on Drupal 7, PHP 5, MySQL 5) to a modern, secure, and fully supported … to Drupal development, PHP, MySQL, and Azure hosting setup. Create and update system documentation, API references, configuration guides, and change logs. Document migration processes, security protocols, and system dependencies. Support the creation of user facing technical documentation as needed. Ensure documentation meets accessibility and compliance standards. Requirements Proven experience as a Technical Writer or similar documentation focused role. Strong More ❯

Title: Desktop Support Specialist Location: Aberdeen, Scotland, United Kingdom (On-site) Duration: 12 Months Shift: 9 hours SOW: Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure … as CCTV Camera, humidity sensors. Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc. Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc. Ability to trouble shoot printer issues and file restorations etc. Customer service focused; ability to manage key stakeholders in positive, poised …/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse More ❯

Title: Desktop Support Specialist Location: Aberdeen, Scotland, United Kingdom (On-site) Duration: 12 Months Shift: 9 hours SOW: Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure … as CCTV Camera, humidity sensors. Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc. Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc. Ability to trouble shoot printer issues and file restorations etc. Customer service focused; ability to manage key stakeholders in positive, poised …/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse More ❯

Work type: FTE Contract : B2B JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to … ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years … customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support More ❯

fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing … printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents … the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement. L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet More ❯

PlJob Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical … issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team … members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections More ❯

HMH is seeking an ITSM Service Technician to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ countries on a variety of software, hardware, and networking … within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications and Infrastructure) · Partner with Asset Manager on inventory lifecycle management. · Provide high-quality technical desktop support for all employees (our customer) via the global IT Service Desk: Email, voice, chat, and in person · Track local inventory and order/recycle equipment (PCs, accessories) as needed … Base articles to increase service quality through consistent and predictable solutions and promote self-service resources · Liaise with Applications, Infrastructure, Compliance, Security, and other teams to establish and update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and More ❯

HMH is seeking an ITSM Service Technician to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ countries on a variety of software, hardware, and networking … within the ITSM system. Provide KB-documented shift-left solutions with escalation teams (Applications and Infrastructure) Partner with Asset Manager on inventory lifecycle management. Provide high-quality technical desktop support for all employees (our customer) via the global IT Service Desk: Email, voice, chat, and in person Track local inventory and order/recycle equipment (PCs, accessories) as needed … Base articles to increase service quality through consistent and predictable solutions and promote self-service resources Liaise with Applications, Infrastructure, Compliance, Security, and other teams to establish and update support workflows (knowledge) in a dynamic environment Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and More ❯

a skilled and enthusiastic 1st Line IT Technician to join a dynamic Managed Service Provider (MSP) Service Desk team. This is an excellent opportunity for someone passionate about IT support and eager to develop within a technically diverse environment. Key Responsibilities Act as the first point of contact for IT support via phone and email Log and manage … support tickets using the helpdesk system Diagnose and resolve issues involving hardware, software, networks, and user accounts Provide first-time fixes where possible and escalate complex cases when required Configure and deploy new devices including PCs, laptops, and mobile devices Manage user accounts and permissions in Microsoft 365 and Active Directory Deliver remote and occasional on-site support Maintain clear communication with clients and ensure timely updates Essential Skills & Experience Experience in a 1st Line IT Support role (MSP background preferred) Excellent communication and customer service skills Strong troubleshooting and multitasking abilities Proficiency with Windows OS, Microsoft 365, and Active Directory Basic understanding of networking fundamentals (TCP/IP, DNS, VPN) Familiarity with IT ticketing systems More ❯

Insight Global is seeking a Tier 2 Service Desk Specialist to join a leading robotics company in Aberdeen, UK. Please note, this role requires 5 days a week onsite in Aberdeen , for an initial 6-month contract position , with a full time conversion at the end of the contract. In this role, you will provide both Tier 1 and … Tier 2 technical support for hardware, software, and network-related issues, ensuring efficient resolution and user satisfaction. You will be responsible for administering and maintaining the organization's IT infrastructure, spanning on-premises systems and hybrid cloud environments. The position involves supporting various IT projects, including system migrations and upgrades, while collaborating with cross-functional teams and mentoring junior … staff. Must-Have Requirements Include : - Prior service desk or IT support experience, with prior Tier 2 support experience Nice to Have Skills & Experience - Experience on M365, Adobe products and TeamViewer - Network equipment experience (switches More ❯

Insight Global is seeking a Tier 2 Service Desk Specialist to join a leading robotics company in Aberdeen, UK. Please note, this role requires 5 days a week onsite in Aberdeen , for an initial 6-month contract position , with a full time conversion at the end of the contract. In this role, you will provide both Tier 1 and … Tier 2 technical support for hardware, software, and network-related issues, ensuring efficient resolution and user satisfaction. You will be responsible for administering and maintaining the organization's IT infrastructure, spanning on-premises systems and hybrid cloud environments. The position involves supporting various IT projects, including system migrations and upgrades, while collaborating with cross-functional teams and mentoring junior … staff. Must-Have Requirements Include : - Prior service desk or IT support experience, with prior Tier 2 support experience Nice to Have Skills & Experience - Experience on M365, Adobe products and TeamViewer - Network equipment experience (switches More ❯