2 of 2 Permanent Systems Management Server (SMS) Jobs in Scotland

You will work closely with the Servicing team, responsible for optimising the organisation’s performance across all dialler operations. In collaboration with team Heads, you will design and manage SMS, email, and call strategies to deliver efficient and effective outcomes. Responsibilities will also include IVR management and dynamic call routing to ensure inbound contacts reach the most appropriate … experience. Maintain analyst applications and scripts, monitor outcomes, and roll these out to relevant teams. Candidate Requirements: Working knowledge of Mitel and Noetica (or similar) telephony and campaign management systems. Experience managing multiple contact channels within a contact centre environment. Technical understanding of Microsoft T-SQL (or equivalent) is desirable. Strong PC literacy and proficiency in Microsoft Office More ❯

the first point of contact for all Health Information enquiries across NHS Inform, Care Information Scotland and Quit Your Way Scotland services, delivering through multiple channels including telephone, email, SMS and webchat. Key Responsibilities To provide, to the public and professionals, accurate and confidential general non-clinical health and social care information across a wide range of services, utilising multiple … information to callers in response to a short notice, acute public health incident, collating required information from callers as agreed with the initiating organisation. To respond to appropriate online, SMS and web-chat enquiries using the relevant systems and processes. Successful Applicant will: Be educated to NVQ level 2 or equivalent experience. Have experience of patient/customer More ❯