2 of 2 Permanent Performance Management Jobs in Sevenoaks

application for the role. Key Responsibilities: Strategic Planning: Develop and deliver a practical business plan aligned to core surfacing/reinstatement and infrastructure delivery. Performance Management (P&L Ownership): Own performance outcomes across revenue, cost, forecasting, and margin improvement; implement a consistent performance rhythm and interventions … improve operational efficiency. Operational Efficiency & Reporting: Strengthen reporting on team numbers, productivity, cost performance, and forecast vs actual; ensure a 'single version of the truth' across Operations and Finance. Commercial Governance, CVR & Financial Controls: Embed CVR best practice as business-as-usual for major works; review CVRs, challenge assumptions ...

results. Key Responsibilities Lead and develop the Customer Service and Operations function, ensuring outstanding service delivery across all customer touchpoints. Provide leadership, coaching and performance management to Customer Service Advisors, Technical Support teams and Field Engineers. Drive operational excellence through effective planning, resource allocation, workforce utilisation and performance … with customers, suppliers, service partners and internal stakeholders. Develop a culture of accountability, collaboration and customer focus across the department. Monitor operational and financial performance, identifying opportunities to improve efficiency and profitability. Contribute to wider business strategy as part of the senior leadership team. About You: We're looking ...