2 of 2 Permanent SaaS Jobs in Sevenoaks

who enjoys mastering new tools and features. Able to manage multiple enquiries while working collaboratively with internal teams. Requirements: Minimum 2 years of experience in customer service, ideally supporting SaaS or software products Strong understanding of how software works and interacts with user environments Experience supporting software products, SaaS tools, or similar customer-facing tech Basic knowledge of IT networking More ❯

Experienced Software Customer Service Specialist (SaaS) About the Role: We're looking for an Experienced Software Customer Service Specialist to deliver outstanding support to our fast-growing customer base across the UK's field service and trade industries. You will be the person customers rely on for clear answers, practical guidance, and a friendly, solution-focused experience. This role is … is now ready to take on more responsibility, handle more complex enquiries, and contribute to improving how we support our users. About Us: We are the UK's leading SaaS platform for Field Service and Trade companies, helping thousands of businesses manage scheduling, compliance certificates, service reminders, invoices, quotes, and more. Our support team sits at the heart of the … make responses faster and more consistent. Experience Required: To be successful in this role, you'll need: 2–5 years experience in customer service or customer support (software/SaaS experience ideal). Confidence handling customer queries across phone, email, and chat. Ability to explain technical steps in a simple, friendly, and clear way. Strong problem-solving skills — you enjoy More ❯