Service Desk Lead
- Hiring Organisation
- Specialist Recruit
- Location
- Sevenoaks, Kent, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £47,000 per annum
Lead, coach, and develop a team of support engineers Manage appraisals, performance, absence, and disciplinary processes Support recruitment, onboarding, and ongoing training Escalation & Problem Management Act as the main escalation point for client issues Build strong client relationships and manage expectations Work collaboratively to resolve complex issues efficiently Collaboration … Service Desk/IT Support environment Previous experience managing or leading a team Strong understanding of SLA & KPI-driven environments Excellent communication and stakeholder management skills A proactive, organised, and process-driven approach Passion for delivering outstanding customer service What’s in it for You? Opportunity to lead ...