24 of 24 Permanent Customer Service Jobs in Sheffield

Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Do have experience of managing and optimising the performance of a technical service and sales team? Do you have knowledge of working with Doors or Doorsets, or experience of building regulations, building product enquiries, orders and estimating? Do you want to apply … enhance the performance of our teams handling commercial door set quotes, door kit estimates and RMI orders resulting in operational efficiency, improved quote and order accuracy, and driving a customer service transformation that elevates satisfaction and responsiveness. The Technical Services Manager role would suit someone who has experience of implementing structured root cause analysis to resolve recurring issues … fostering cross-functional collaboration, and leveraging data-driven insights to support continuous improvement. Ultimately, the Technical Services Manager is responsible for ensuring seamless operations, high-quality service delivery, and a culture of accountability and growth. You will be keen to work onsite, alongside our internal teams to provide team supervision & leadership, customer service oversight, and r oot More ❯

as a single point of contact for our new and existing customers, seeing each request through from initial enquiry to completion. The Account Executive is responsible for providing excellent customer service, communication and coordination. Building strong customer relationships and going above and beyond stakeholder expectations. Hours: Monday to Friday, 8.30am to 5pm or 9am to 5:30pm … work from home (Salary may be negotiable depending on experience) Key Responsibilities Work as part of the wider client services team to ensure all customers receive the best possible customer experience Assisting the sales team by highlighting new opportunities Communicate with customers using the most appropriate method of interaction including phone, email and video call Attend face to face … meetings as and when required Ensure scheduled reports and tasks are completed in full and on time Take direction from Senior Account Managers and Account Managers to support customer and team objectives. Prioritise workload ensuring all requests are dealt with and completed on time Provide keen attention to detail when processing orders and communicating customer requests to internal More ❯

We're Hiring: Head of Customer Operations Sheffield Lead Transformation in a Global SaaS Business Full-Time Fixed-Term Contract (12 months) Location: Sheffield (Hybrid, 3 days in the office, 2 days from home) Scope: Lead operations across key product verticals + oversee our central Customer Resolution function Are you a change leader with a passion for transforming … customer operations at scale? We're looking for a Head of Customer Operations to join our team-reporting into the Director, Global Customer Operations -to help reshape how we deliver exceptional service across the globe. Your Impact This is not just an operational leadership role, it's a transformation opportunity. You'll: Drive end-to-end … operational change across people, process & technology Lead the adoption of digital and self-service solutions to scale customer success Standardise and streamline operations to support rapid global growth Embed a high-performance culture built on data, ownership, and innovation Deliver real, measurable improvement in customer outcomes (NPS, retention, CSAT) What We're Looking For Proven track record More ❯

Job Title: IT Service Desk Team Leader Location: Sheffield, South Yorkshire Salary: £30,000 - £35,000 PLUS 25 Days Holiday (Rising With Service), Vendor Certifications, Private Pension, Private Healthcare, Profit Bonus Scheme, Hybrid Working We are looking for an IT Service Desk Team Leader to join a forward thinking, innovative Managed Service Provider (MSP) in Sheffield. … This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients. This is a unique opportunity to join a thriving business, where employees are valued! Responsibilities: Lead and mentor the helpdesk team, ensuring efficient issue resolution Act as an escalation point for … is essential Strong knowledge of Windows Server, Microsoft 365, and Entra ID Experience with networking technologies (firewalls, switches, VPNs) Familiarity with virtualization (VMware, Hyper-V) Excellent problem-solving and customer service skills Previous experience leading or mentoring a team is a plus If you have the technical expertise and leadership skills to excel in this role, apply now More ❯

below to understand what you'll be doing in your role as a Community Delivery Manager at Evri! Driving continuous improvement, using data and management insights (MI) to improve service delivery. Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more. Minimising customer enquiries by enhancing the delivery experience … courier coverage to reduce risk and meet growing delivery demands. Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use. Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction. We are looking for: A valid UK driving licence. Proven experience in coaching, supporting, and motivating individuals or teams. Confident … experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With More ❯

troubleshoot network equipment, servers, and wireless systems, ensuring that customers receive exceptional service. This is a fantastic opportunity to directly support our customers, manage installations, and deliver high-quality service to businesses across a range of sectors. What's in It for You? A dynamic, varied role : No two days will be the same. From troubleshooting complex network issues … to our customers. Your key responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd Line … Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects. Documentation & Reporting : Audit and document client infrastructure, providing accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or More ❯

a growing IT services provider as they look to add a talented IT Field Engineer to their team.This is a fantastic opportunity to bring together your technical skills and customer-focused approach in a business that genuinely values both.You'll be working across multiple client sites in the Sheffield area, delivering hands-on support and building trusted relationships with … work will have real impact.It's a role that combines independence with teamwork, giving you the variety of site-based work alongside the backing of a friendly and knowledgeable Service Desk team. Here’s how you’ll benefit: Work that makes a real impact – You'll be the face of our support team across local client sites, solving real … problems and keeping businesses running smoothly. Enjoy variety and independence – With a field-based schedule across 6–7 customer sites, every day brings new challenges and opportunities. Get rewarded for your expertise – Earn a competitive salary, plus car allowance, all business expenses covered, and enjoy a generous benefits package. Develop your skills and grow your career – Access funded training More ❯

growing IT services provider as they look to add a talented IT Field Engineer to their team. This is a fantastic opportunity to bring together your technical skills and customer-focused approach in a business that genuinely values both. You'll be working across multiple client sites in the Sheffield area, delivering hands-on support and building trusted relationships … will have real impact. It's a role that combines independence with teamwork, giving you the variety of site-based work alongside the backing of a friendly and knowledgeable Service Desk team. Here’s how you’ll benefit: Work that makes a real impact – You'll be the face of our support team across local client sites, solving real … problems and keeping businesses running smoothly. Enjoy variety and independence – With a field-based schedule across 6–7 customer sites, every day brings new challenges and opportunities. Get rewarded for your expertise – Earn a competitive salary, plus car allowance, all business expenses covered, and enjoy a generous benefits package. Develop your skills and grow your career – Access funded training More ❯

am-5.30 pm, Friday 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne's national fibre network … Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. AI Strategy: Driving Innovation and Customer Value At the heart of FluidOne's vision is a robust AI strategy designed to empower customers, streamline operations, and deliver next-generation digital services. Sheffield Branch: Highlander Legacy … emerging technologies such as AI and lead the integration of Revenue Operations (RevOps) principles. This role is pivotal in meeting ambitious revenue targets, expanding market presence, and delivering exceptional, customer-centric solutions. Key Responsibilities: Team Leadership & Development:Lead, inspire, and develop the sales, account management, and commercial teams, fostering a high-performance and digitally enabled culture. Commercial Strategy:Develop More ❯

Program Manager, Last Mile Analytics & Quality (LMAQ) Amazon's Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon's technology, product, business and operations teams to create solutions for our internal and external customers. To be successful in this role, you need … a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role on the team. Our environment is deadline driven, fast paced … current systems. This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work environment. Passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things More ❯

systems * Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams * Understanding of anti-virus products, web gateway filtering, and networking concepts * Strong communication, problem-solving, and customer service skills * Ability to work under pressure and prioritize tasks effectively More ❯

Market, supplying a wide range of products to retailers & hospitality outlets. Job Summary They are seeking a motivated and results-driven Business Development Manager to lead and grow our customer base within the soft drink wholesale and retail market. The successful candidate will identify new business opportunities, develop strong client relationships, and deliver sales growth by targeting independent retailers … new clients to encourage repeat business and loyalty. Negotiate pricing, promotions, and supply terms to new customers. Work closely with the sales, logistics, and marketing teams to ensure excellent customer service and product delivery being based in the office for 1 day per week, to be reviewed after 3 months. Monitor and analyse sales performance and market trends. … Proven track record in business development or sales within the FMCG, or wholesale/retail distribution industry. Strong commercial awareness with excellent negotiation and communication skills. Ability to identify customer needs and tailor solutions accordingly. Self-motivated, proactive, and driven to achieve results. Strong organisational and time management skills. Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM systems. More ❯

is a newly created role, and it is envisaged that the successful candidates will play a large part in determining the direction of the role. The company supports a customer base spread over 50+ countries, and sales/contracts can range from 10,000 to 100,000 +. Customers and prospects are all involved in the metals manufacturing sector. … regular sales forecasts and reports Building and maintaining strong relationships with key clients, research partners and other stakeholders, to understand their needs and anticipate new business opportunities Making regular customer visits, supported where necessary by technical specialists, to identify leads, develop new business proposals and deliver commercially successful projects Product positioning and brand management; working closely with the leadership … team, colleagues and external partners to define product positioning, pricing strategies, new service offerings and go-to-market plans. Ensuring brand consistency across all marketing channels Planning and executing sales, business development and marketing campaigns, promotions, and events to increase brand awareness and generate leads Identification and management of effective marketing channels such as digital marketing, advertising, and social More ❯

deliver to our ambitious goals every day. The purpose of this role is to ensure that the business meet's our clients and customers expectations by driving an excellent customer experience through a team who drive the engagement of self-employed couriers. The role is accountable for the performance of a team covering a designated region. The role will … the courier network is maximised to maintain and further improve both the Company and third-party contractual standards. You will be accountable for: Responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers. Influencing the build of and responsible for the delivery and forecast of regional budget and … hoc payments, team expenses and over-rides) by managing cost and ensuring the team understand the financial impact of their decisions ensuring the profitable running of their region. Maximising service coverage of courier deliveries and collections within the region through the successful and timely recruitment of couriers and their engagement, retention and successful change management (where needed) to ensure More ❯

offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities. Death in service - we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service. Pension - we contribute … Ltd. Utilita As the first energy company to install a smart meter, we've helped millions to save s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it's no reason we're the UK's PAYG energy supplier. But smart tech isn't what got us More ❯

robotic and electromechanical systems to clients across aerospace, manufacturing, and advanced engineering sectors. As part of their ongoing expansion, they are seeking a Field Commissioning Engineer to join their Service & Support team. This hands-on role is perfect for someone with strong electrical, PLC, and diagnostic experience who enjoys travel, solving real-world problems, and providing first-class technical … support to clients across the UK and beyond. Key Responsibilities: Commission and support bespoke robotic and automation systems at customer sites Diagnose and resolve electrical, PLC, and software faults in the field Perform on-site modifications, upgrades, and servicing of automation equipment Collaborate with software, workshop, and systems teams to resolve technical issues Deliver excellent customer service … peak performance Document and report technical issues, fixes, and progress throughout project lifecycle Provide emergency breakdown and reactive support when required Support internal system testing and development during quieter service periods Essential Skills & Experience: Strong fault-finding and diagnostic skills (electrical and software) Operational experience with industrial robots (e.g. KUKA, FANUC) PLC experience with Beckhoff, Siemens, or similar (IEC More ❯

conversion What we're looking for: A confident communicator who enjoys speaking to new people Resilient, positive and target-driven Great at researching and spotting opportunities Previous sales or customer service experience is a plus but personality matters more What you get in return: Competitive salary + uncapped commission Birthday day off Health cash plan (post-probation) Retail … discounts and wellbeing perks Funded team socials Free parking + EV charging Training, development and promotion opportunities Enhanced maternity benefits (after 3 years) Long service awards + refer-a-friend scheme Sound like your kind of role? Bring the energy. Start the conversations. Shape your career. Apply now - and lets get things moving Equal Opportunity: Humnize represents clients that More ❯

and infrastructure Key Details Vacancy Title MSc Software Engineer Masters Apprentice (PHP) Employer Description Velociti Solutions provides innovative digital transformation solutions and specialist consultancy in operational efficiency, safety and customer service excellence. With deep sector knowledge gained over 30 years, we are trusted by transport authorities, bus and rail operators worldwide. Vacancy Location 2nd Floor Fountain Precinct Sheffield More ❯

fastest growing business broadband providers in in Yorkshire. Due to our growth we're looking to add an enthusiastic VoIP Engineer to our team. Our vision is providing excellent customer service to our SME clients across the UK providing the highest quality. Benefits: Company van, laptop, mobile and credit card! Team days out. Development opportunities. And more! What More ❯

access to custom flexible packaging, with a mission to help small brands obtain big brand presence. We are technology driven and solution centred. Our core values are; Provide exceptional customer service Help our customers grow Support the communities and local businesses we serve Develop sustainable solutions Find out more about us at ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Set up More ❯

alarms & CCTV cameras Person Specification Experience Must have experience supervising a team To be able to demonstrate the ability to lead and motivate teams Demonstrable experience of delivering exceptional customer service Strong I.T skills including Excel and Word Working calmly under pressure and able to multi-task Experience of working directly with patients/customers to be the … and time management skills Primary Care or NHS experience Use of SystmOne Call centre experience either within or externally to the NHS Experience of rota planning Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made … to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. More ❯

for our customers across our global network. Our mission statement is to deliver 'Right First Time & On Time'. The non-standard team is responsible for delivery of both customer services and internal networks and defining processes for future standard delivery. The successful candidate will lead this team The Supervisor will be responsible for line management, leadership, guidance, vision … testing, coordination, and transition into operational status Analyse solution design packages from Sales Engineering/Network Architecture and provide a work break down and effort estimate to deliver a customer solution Implement technical solutions globally adhering to TNS's Global Change management policy Be a network solution SME in TNS and as a result Provide 3rd line technical support … BAU implementation teams Proactively identify and lead initiatives that drive increased quality or efficiency in how we deliver our services About you: Qualifications: Engage directly with all stakeholders including customer and vendors in the delivery of our solutions Strong knowledge of data communications including TCP/IP, IPsec, xDSL protocols Excellent working knowledge and experience of networking protocols such More ❯

APAC 3rd Party Network Manager, Hub Pickup and Return Points (PARP) Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience for customers … about delivery operations and look around corners for ways to serve customers, we want your help. The APAC 3P PARP Network Manager will be responsible for all aspects of customer delivery and network management strategy of 3rd party pickup locations across APAC, as we continue to expand our operations. The successful candidate will build and maintain strong relationships with … internal and external partners - including last mile carriers, locker operators, technology, supply chain, and customer service. The APAC 3P PARP Network Manager must be both analytical and creative, seeking out ways to improve speed, quality and cost. Drive 3rd party network business development including go-to-market strategies, and executing it by delivering strategic projects. They should be able More ❯

DE-AT 3rd Party Network Manager, Hub Pickup and Return Points (PARP) Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience for … operations and look around corners for ways to serve customers, we want your help. The DE/AT 3P PARP Network Manager will be responsible for all aspects of customer delivery and network management strategy of 3rd party pickup locations across Germany and Austria, as we continue to expand our operations. The successful candidate will build and maintain strong … relationships with internal and external partners - including last mile carriers, locker operators, technology, supply chain, and customer service. The DE/AT 3P PARP Network Manager must be both analytical and creative, seeking out ways to improve speed, quality and cost. Drive 3rd party network business development including go-to-market strategies, and executing it by delivering strategic projects. More ❯