1 to 25 of 32 Permanent Customer Service Jobs in Sheffield

across UK, Germany, and France Overview An exciting opportunity has arisen for a Salesforce Training Manager to join a global organization undergoing a significant customer service transformation. This role is pivotal in enhancing the adoption and proficiency of Salesforce CRM and associated tools among sales and customer service teams across Europe. Key Responsibilities Training Development: Design and produce engaging training materials, including e-learning modules, guides, tip sheets, tutorials, and videos, to support the customer service transformation program, system updates, and onboarding processes. Program Management: Oversee the EU sales and customer service … managing attendees, trainers, logistics, and communications in alignment with the transformation roadmap. Training Delivery: Conduct both onsite and online training sessions across sales and customer service functions, covering new initiatives, refresher courses, and new starter onboarding. Performance Evaluation: Establish KPIs to assess training effectiveness and implement improvements based More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

Role: Service Desk Analyst Location: Sheffield Salary: £30,000 Are you passionate about IT support and thrive on solving technical challenges? We're on the lookout for a proactive and customer-focused Service Desk Analyst to join a dynamic and growing team based in Sheffield. The Role … As a Service Desk Analyst, you'll be the first point of contact for IT users, providing high-quality support and ensuring incidents and requests are resolved quickly and efficiently. You'll work across a wide range of technologies and play a key role in keeping business operations running … hardware, software, and network issues. Escalate more complex problems to second-line support. Maintain accurate documentation and contribute to a knowledge base. Deliver excellent customer service in every interaction. What We're Looking For: Previous experience in a service desk or IT support role. Strong problem-solving More ❯

work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers’ needs, customising recommendations to … enrich their lives. In this role, you could work full-time, part-time or part-time temporary. Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Understand and proactively … purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the More ❯

our team to work in partnership with our IT partners and help us achieve our business goals. Responsibilities: § Provide high-quality IT support and service to our group and clients, ensuring needs are promptly and effectively and met. § Troubleshoot and resolve technical issues, both remotely and on-site. § Work … in partnership and collaboratively with our IT partners § Assist in the implementation and maintenance of IT systems and infrastructure. § Monitor and manage service requests, ensuring timely resolution and communication with clients. § Collaborate with SMH stakeholders and clients to understand their requirements and provide tailored solutions. § Document and maintain accurate … records of service requests, resolutions, and client interactions. § Stay up to date with the latest technology trends and best practices to provide informed support. § Participate in continuous improvement initiatives to enhance service delivery processes. § Manage IT hardware refresh programs Requirements: § Microsoft qualifications would be beneficial. § Proven experience in More ❯

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: We currently have vacancies for a Network Operation Technicians Technician to join Customer … within a reasonable commuting distance from our our Blackburn Meadows wastewater sites and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? Work type: These are permanent opportunities, working rotational 37 or 40 work patterns on a 4 on … legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators. Where you fit in: As More ❯

Summary The role of the Service & Support engineer is to provide expert hands on technical expertise in all aspects of installation, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products which are mainly Lab instruments for analysis. The primary objective … is to be an efficient and effective member of the customer service team in delivering highly competent, effective & focussed engineering and technical support to the customer base to achieve maximum customer satisfaction and to further the professional image of the company. Responsibilities Working as a member … of the service team involved in installation, maintenance, service & technical support of a range of instrumentation. Lab work, including running samples. Duties include: Liaise with customers and colleagues in the site planning process prior to installation Inspect, install, set up test and achieve specifications of systems and accessories More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

Job Title: IT Service Desk Team Leader Location: Sheffield, South Yorkshire Salary: £30,000 - £35,000 PLUS 25 Days Holiday (Rising With Service), Vendor Certifications, Private Pension, Private Healthcare, Profit Bonus Scheme, Hybrid Working We are looking for an IT Service Desk Team Leader to join a … forward thinking, innovative Managed Service Provider (MSP) in Sheffield. This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients. This is a unique opportunity to join a thriving business, where … Windows Server, Microsoft 365, and Entra ID Experience with networking technologies (firewalls, switches, VPNs) Familiarity with virtualization (VMware, Hyper-V) Excellent problem-solving and customer service skills Previous experience leading or mentoring a team is a plus If you have the technical expertise and leadership skills to excel More ❯

and resolution. Suggesting improvements through the demand process. Providing support to regional teams which may include face-to-face visits Responsible for providing excellent customer service in all interactions with customers Resolve issues as the first point of contact whenever possible Required Skills: Hardware build, configuration and deployment More ❯

a maintenance engineer looking for a different challenge? Would you enjoy being on different client sites, resolving issues weekly? Maybe you are a field service maintenance engineer who would like to work with an OEM maintaining highly automated solutions within the food industry? Covering sites from Preston to the … providing root cause analysis to the wider team to help ensure the best quality is upheld at all times. The role of a Field Service Engineer: Provide timely and professional technical support to clients via phone, email, or in person. Diagnose and resolve hardware, software, and network-related issues … effectively. Collaborate with cross-functional teams to troubleshoot and resolve customer issues. Install, configure, and maintain automation equipment. Conduct regular system maintenance and perform necessary updates and upgrades. Document and track customer interactions, solutions, and support activities in a CRM system. Stay up-to-date with the latest More ❯

Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software. Our vending management software … responding to first-line support queries from customers using the company's software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues to 2nd line support when necessary + Delivering excellent verbal and written communication and always helping to find a … Support Manager in the management of support for clients through Zoho Desk and CRM What will you bring? + Experience of working in a customer-facing IT office environment or software support role + Proven ability to proactively address customer concerns and exceed expectations + Passion for real More ❯

Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software. Our vending management software … responding to first-line support queries from customers using the company's software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues to 2nd line support when necessary + Delivering excellent verbal and written communication and always helping to find a … Support Manager in the management of support for clients through Zoho Desk and CRM What will you bring? + Experience of working in a customer-facing IT office environment or software support role + Proven ability to proactively address customer concerns and exceed expectations + Passion for Real More ❯

Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software. Our vending management software … responding to first-line support queries from customers using the company’s software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues to 2nd line support when necessary + Delivering excellent verbal and written communication and always helping to find a … Support Manager in the management of support for clients through Zoho Desk and CRM What will you bring? + Experience of working in a customer-facing IT office environment or software support role + Proven ability to proactively address customer concerns and exceed expectations + Passion for real More ❯

days onsite, 2 days home) based on site City Centre office Sheffield Monday – Friday 09.00 – 17:30 We are seeking a proactive and customer-focused Application Support Analyst to join our IT team. The successful candidate will provide 1st and 2nd line support for key business applications, including Microsoft … day support for business-critical applications, with a focus on Navision. Troubleshoot application-related issues raised by end users and document solutions within the service desk system. Collaborate with internal teams and third-party vendors to escalate and resolve complex application problems. Perform routine maintenance and configuration to supported … to best practices. Take full ownership for managing and resolving support tickets from initiation to closure, ensuring timely and effective resolution while maintaining high customer satisfaction. This includes tracking ticket progress, providing regular updates to stakeholders, and escalating issues when necessary. Essentials 1–2 years of experience in an More ❯

We are proud to represent a well-established and respected technical support team based in Sheffield, currently looking to welcome a technically minded and customer-focused individual to their growing department. This role offers an exciting opportunity for someone with a background or interest in construction, building materials, or … use of masonry products and accessories. Your contribution will be vital to the success of each project and will help ensure high levels of customer satisfaction ESSENTIAL TO APPLY Experience in a technical, construction, or manufacturing environment Ability to interpret technical drawings GCSEs (or equivalent) in Maths and English … skills Organised, with strong time management and problem-solving skills Team player with confidence to work independently when needed Commercial awareness and a professional, customer-focused approach KEY RESPONISBILITIES Offer technical guidance on the use of masonry products Review architectural and engineering drawings to develop effective design proposals Liaise More ❯

backup/restore Data Archival activities Assist the development community with the resolution of miscellaneous queries and problems Database space management Implementing releases/service requests Server monitoring including health checks at server level and database level Keeping the systems up and running cleanly Timely escalation of issues to … Team Lead Performance and Tuning of database Scripting Skills Customer Service and Problem Resolution Actively participate in crisis calls taking the lead from an Oracle DB perspective Participate in identifying problem situations and resolve to give maximum customer satisfaction Essential Skills Good analytical and problem-solving skills.. More ❯

Security Engineer required for a company in Sheffield. To apply for this opportunity you must have or hold the following: •Fire alarm installation and service experience • Knowledge of Intruder alarms •Excellent customer service skills •CCTV IP Knowledge also beneficial •Fault Finding experience • Installation experience •Ability to work … wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Fire and Security Service/Installation Engineers covering Sheffield and surrounding areas. Benefit More ❯

Contribute to team standards, engineering best practices, and our internal culture of technical excellence and continuous learning. Foster a culture of world-class safety, customer service, and innovation. Requirements Essential Approximately 10 years’ experience in engineering or technical disciplines, with a proven track record of delivering complex, multi More ❯

our DNA. We are deeply passionate about designing and integrating the best, most reliable technology for our customers. To further improve our process and customer experience, we are currently seeking an experienced AV Project Manager to join our team. As an?AV Project Manager, you will lead the delivery … of 150 are our most important customers.We care about having a positive, friendly, and engaging workplace, as that is the key to delivering great customer service. People love working here, and we have the independent survey results to prove it - we are officially one of the Best Companies in … genuinely fun and supportive environment we have built in our dog-friendly office (complete with top-of-the-range coffee machine), or the great service we deliver that gives them all such a buzz. We want you to bring your buzz to us too. This is a business that More ❯

the legal industry is a huge plus! Technical Stack: ** Windows Server ** Legal Technologies ** Office 365 ** DNS/DHCP ** Azure AD ** Routing/Networks ** Excellent Customer Service A Driving License is required! Sponsorship is not available with this role. In Technology Group Ltd is acting as an Employment Agency More ❯

Commvault Solution Provider Partner, leader in data management and business-critical infrastructure solutions for over 25 years. Acquired by Databarracks in Dec 24. Values: customer service, teamwork, innovation. Your Background/Skills: Sales, Team Leadership, Sales Strategy, Sales Development, Coaching, Mentoring, Relationship Management, Customer Success. Sectors include … Existing Customers: Manage renewals, pricing, and churn prevention. Upsell & Cross-Sell: Identify value-add opportunities and craft compelling proposals. Manage Client Relationships: Provide excellent service, conduct reviews, align goals. Convert Qualified Leads: Conduct discovery, identify needs, close deals. Strategize & Plan Accounts: Develop growth strategies, forecast, maintain CRM data. Achieve … Targets: Meet or exceed sales goals. Build Advocacy & Referrals: Deliver exceptional service, generate testimonials and case studies. Stay Ahead of Market Trends: Monitor industry shifts and competitors. Ensure Compliance & Admin Accuracy: Maintain precise documentation and billing. Are You 'The One'? Fluent in Tech: IT, SaaS, Cloud, Cybersecurity, Managed Services. More ❯

Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software. Our vending management software More ❯

digitally printed flexible packaging, helping small brands obtain big brand presence with a focus on technology and solutions. Our core values are: Provide exceptional customer service Help our customers grow Support the communities and local businesses we serve Develop sustainable solutions Find out more about us at Essential More ❯