2 of 2 Permanent Help Desk Engineer Jobs in Sheffield

1st line help desk Doncaster, on site Full time, Permanent. £24,000 - £28,000 (DOE) 4 day working week As a 1st Line Help Desk Engineer, you will be the first point of contact for customers experiencing IT, telephony, security or network issues. You will provide friendly, efficient support, resolve or escalate incidents, maintain … high standards of customer service, and help ensure our clients’ IT systems stay up and running. Benefits 4-day workweek with alternating Mondays/Fridays off Enhanced maternity and paternity Free on-site parking Casual dress Sick pay Access to SmartHealth Regular team events and social gatherings As a 1st line help desk engineer, you … will be responsible for: Receive, triage, log and manage support calls, emails and tickets via our Help Desk portal. Provide first-line diagnostics and resolution of user issues (hardware, software, telephony, connectivity). Assist customers with set up and configure PCs, laptops, mobile devices, printers, peripherals. Create and maintain user accounts, permissions and access in systems. Handle password More ❯

set expectations based on agreed processes To manage all service requests in accordance with agreed SLA’s To ‘own’ end user issues through to resolution or escalation Keep Service Desk software updated with case developments at all times Requirements Ability to carry out network/PC software & Hardware diagnostics verbally and/or remotely Have Knowledge of Microsoft Desktop More ❯