support requests (via phone, email, ticket system) Accurately log all incidents and requests, ensuring clear communication with clients throughout Diagnose and resolve 1st line issues (Windows desktop/laptops, Microsoft 365, networking, printing, telephony) Escalate to 2nd/3rd line engineers when required, with full documentation of troubleshooting steps taken Carry out user account administration (password resets, starters/… responsiveness and reliability The successful candidate: Experience in a customer-facing IT support or helpdesk role (MSP experience advantageous but not essential) Knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Understanding of basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi troubleshooting) Strong communication skills - able to explain technical concepts in plain English Excellent … Skills Familiarity with Remote Monitoring and Management (RMM) tools Basic knowledge of cyber security best practices (MFA, patching, backups) Previous MSP experience Key Technology Exposure (beneficial but not required) Microsoft Windows 10 & 11 MicrosoftOffice & Microsoft 365 Windows Server (basic admin tasks) AutoTask PSA Datto RMM ITGlue (documentation platform) Acronis Backups BitTitan Migration Tool MicrosoftMore ❯
Sheffield, South Yorkshire, England, United Kingdom
Get Staffed Online Recruitment Limited
Service Desk Technician - IT and Telecoms Salary : £25 – 30k per annum Setting: Office-based – Sheffield City Centre Hours: Monday – Friday, 08:30 to 17:30 – Requirement for out-of-hours cover, 1 week out of 4, year-round Leave: 20 days plus bank holidays Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on … personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth. They are looking for a bright and driven individual, with a want to help others and succeed in … reading and writing) – the bulk of our client’s work is responding to tickets which have been raised via the ticketing portal or by email. Use of the full MicrosoftOffice Suite. Good understanding and working knowledge of TCP/IP, networking, and network topologies. Good knowledge of Windows and Mac operating systems. Having worked in a More ❯
consumer goods an advantage, such as Water Processing and Treatment and Food and Beverage Manufacture. Familiarity with PLC programming, SCADA systems, and industrial communication protocols is required. Competency in MicrosoftOffice applications, especially Excel; experience with ERP systems is a plus. Specific Qualifications Full, clean UK driving licence is essential for site visits. Strong analytical skills with More ❯
strategic mindset with the ability to translate vision into tangible action An energetic, self-motivated team player with a strong work ethic Strong IT capabilities including working experience of MicrosoftOffice Monaghans are committed to the continuous professional development of all our staff, and we provide a range of professional training programmes and support for staff at More ❯
Sheffield, South Yorkshire, England, United Kingdom Hybrid / WFH Options
Red Rhino Solutions
levels. You will have a good working knowledge of PC hardware and software Windows OS (7 and above) being able to troubleshoot issues You will be fluent in MSOffice and O365 administration and support Ideally you will have a minimum of 1 years’ experience working in a similar role You will be passionate about continuous learning and More ❯
Sheffield, South Yorkshire, England, United Kingdom Hybrid / WFH Options
Red Rhino Solutions
levels. You will have a good working knowledge of PC hardware and software Windows OS (7 and above) being able to troubleshoot issues You will be fluent in MSOffice and O365 administration and support Ideally you will have a minimum of 1 years’ experience working in a similar role You will be passionate about continuous learning and More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Littlefish
that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Remote (Commutable to Sheffield/Nottingham Office) Salary: Up to £26,525 Shift (10.00am-22.00pmam, 4 on 4 off shift pattern (including weekends and bank holidays) Must Be eligible for SC (Must of lived in the … to join the Service Desk Team. This role is home based position on a 4 on 4 off shift pattern. You will be expected to come into the office once a month for team meetings and up to 6 weeks in office training as required. What youll be getting up to on a day-to-day … in troubleshooting and supporting the following technologies - Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, Enterprise Networks Familiarity with the following software and technologies - MSOffice Suite, Anti-Virus, Print, Mobile and Laptop/PC Hardware Excellent customer service skills What we can offer you: Referral Bonus Earn £1000 when you refer a friend More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Pratap Partnership Ltd
Operations & Contracts Manager - Sheffield - office-based This is an exciting, newly created opportunity, working in a small office team for a successful international engineering business. s Supporting the Managing Director, you will help to drive excellence in both internal operations and external interactions with clients, ensuring contracts and quotations are effectively administered and negotiated. Experience required … includes strong administrative process management/office management, business-to-business customer service, and contract management. Benefits include: 24 days holiday + bank holidays Pension scheme Healthcare assistance scheme Free, on site parking in Sheffield Career development opportunities Youll act as the vital link between our engineering experts and commercial sales team making sure contracts are robust and … a highly organized cross-functional approach Able to build effective working relationships and work closely with a small team Strong problem-solving and decision-making skills Proficiency with MSOffice and broad experience of computerised systems to include ERP, CRM etc. Comfortable in an office-based, rather than hybrid, role. You will ideally also have: Some More ❯
Sheffield, South Yorkshire, England, United Kingdom
PRATAP PARTNERSHIP LTD
Operations & Contracts Manager - Sheffield - office-based This is an exciting, newly created opportunity, working in a small office team for a successful international engineering business. s Supporting the Managing Director, you will help to drive excellence in both internal operations and external interactions with clients, ensuring contracts and quotations are effectively administered and negotiated. Experience required … includes strong administrative process management/office management, business-to-business customer service, and contract management. Benefits include: 24 days holiday bank holidays Pension scheme Healthcare assistance scheme Free, on site parking in Sheffield Career development opportunities You’ll act as the vital link between our engineering experts and commercial sales team — making sure contracts are robust and … a highly organized cross-functional approach Able to build effective working relationships and work closely with a small team Strong problem-solving and decision-making skills Proficiency with MSOffice and broad experience of computerised systems to include ERP, CRM etc. Comfortable in an office-based, rather than hybrid, role. You will ideally also have: Some More ❯