3 of 3 Permanent Performance Management Jobs in Sheffield

manages operational delivery, development activities, service improvements and programme work, ensuring resources, priorities and risks are effectively balanced. This includes initiatives such as workforce management (WFM) development, channel shift and call reduction programmes, telephony modernisation and customer service enhancements. Key Responsibilities Manage the specialist team responsible for the support … development and continuous improvement of the Council's Mobile Device Service, Corporate Telephone platform Storm and associated digital services. Oversee the development pipeline, platform performance, support arrangements, risks, dependencies and future service requirements. Plan, prioritise and allocate resources across support, development, transformation and continuous improvement activities. Work collaboratively with ...

public services. The role The postholder will lead the team responsible for the support, development and continuous improvement of the Council's Customer Relationship Management (CRM) platform and associated digital services. This includes key customer-facing systems and products such as My Account, online forms, digital customer journeys, workflow … specialist team responsible for the support, development and continuous improvement of the CRM platform and associated digital services. Oversee the development pipeline, platform performance, support arrangements, risks, dependencies and future service requirements. Plan, prioritise and allocate resources across support, development, transformation and continuous improvement activities. Work collaboratively with other ...

skills, qualifications and memberships required for this job have also been included. The Grade 9 Information Systems Specialist provides senior technical leadership and operational management for the Council’s enterprise applications and information systems. The role combines hands‐on specialist expertise with team leadership, solution design, project delivery, technical … governance, supplier management and strategic planning. It ensures business‐critical digital services are secure, resilient, well governed and aligned with service needs and digital transformation priorities. What the role is accountable for What effective delivery looks like Leading and developing the Applications Team, allocating resources and deputising ...