global team of technical experts who act as escalation partners during major incidents-helping reduce time to recover (TTR) through technical engagement, coordination, and engineering-driven solutions. Beyond recovery, this leader will also own the strategic and tactical roadmap for building reliable, self-healing systems through collaboration with Problem … Management, SRE, and Platform teams. Job Responsibilities: Incident Recovery Leadership: Lead a global, follow-the-sun team that acts as technical escalation during major incidents. Partner with Incident Managers and Service Owners to accelerate diagnosis and resolution, reducing TTR. Bring calm, coordination, and engineering clarity during high-pressure … recovery efforts. Systemic Cause Elimination: Collaborate with Problem Managers, SRE, and PlatformEngineering teams to identify and eliminate systemic causes of incidents. Remediation Plans: Own and drive long-term plans including automation, reliability engineering, and platform guardrails. Follow-up Actions: Track and govern actions to ensure More ❯
DevOps, you will define and architect the deployment, automation, and management of our cloud applications portfolio and infrastructure. The DevOps team works closely with platformengineering teams, infrastructure architects, product owners, and stakeholders to establish and maintain efficient CI/CD pipelines, deployments. Supports the DevOps team with More ❯
reduced TTR. Problem Management - Track and remediate systemic issues tied to CTO platforms. Change Management - Improve change success and production hygiene. Service Reliability - Align platform resilience initiatives and participate in scenario planning. Service Level Management - Monitor and report on SLOs, SLAs, and performance indicators. CSDM/CMDB - Ensure platform … Experience in Technology Operations, Service Management, or SRE, preferably within infrastructure or developer tooling environments. Proven ability to operationalize global service management frameworks across engineering teams. Deep understanding of ITSM processes, including incident, problem, change, CMDB, and service level management. Strong experience partnering with Product Management and PlatformEngineering in fast-moving, digitally focused organizations. Technically fluent across infrastructure, cloud-native services, CI/CD, and observability tooling. Experience in regulated industries or high-availability, business-critical technology environments is a plus. Service-Oriented Leadership - Owns service outcomes and drives measurable impact. Collaboration & Influence - Partners effectively More ❯
