IT Team Leader
- Hiring Organisation
- Ask4.com
- Location
- Sheffield, South Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
colleagues. You'll be the main escalation point for complex issues, responsible for team performance and development, and expected to identify and act on process improvements. The role sits within the Customer Care management team and contributes directly to department objectives. Key Responsibilities Manage service desk operations and ensure … ones, and individual development planning Deliver team training on new tools, products, and processes Produce KPI and incident reports for senior management Lead process improvement activity and post-incident reviews Support recruitment within the team Essential Skills & Experience Experience in a service desk environment covering first and second ...