2 of 2 Permanent Quality Management Jobs in Sheffield

relevant IT issues and strategies based on changing technologies and legislation or guidelines, ensuring that our systems continue to meet user and stakeholder needs. They will be responsible for Quality and Governance of IT systems within the Service, ensuring provision of training for staff in the use of IT systems and documentation relating to the Quality Management … demonstrate how you meet the role criteria. Person Specification Education & Qualification Essential Educated to degree level or equivalent level of experience in a relevant subject (e.g. Biomedical Science, Information Management or other Scientific/IT related discipline). Masters level qualification, or equivalent experience in a Scientific or Informatics related discipline. ITIL qualified or equivalent experience. Formal qualification in … project management (PRINCE 2 practitioner) or equivalent experience Evidence of continuing professional and personal development. Desirable UKCHIP registration. BCS Membership. Qualification in advanced IT Use (e.g. MCSA, MCSE, Microsoft Certified Professional. Formal Management qualification. Qualification in data analytics, coding or related discipline. Formal training/qualification in service improvement (i.e. Lean, MCA, FCA, 6?) Skills & Knowledge Essential Possess More ❯

vision, roadmaps, and lifecycle management. Collaborate with diverse internal and external stakeholders. Empower and lead a team of Product Managers and Analysts. Share expertise and mentor others in product management best practices. Engage with our vibrant Product Community of Practice to innovate and grow. What skills, knowledge and experience will you need? How will this be assessed? Our application … of contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity with Verint or similar quality management products and Omilia or other conversational AI solutions. More ❯