8 of 8 Permanent SLA Jobs in Sheffield

explain IT issues in a manner they will be able to relate to, demonstrating patience, empathy and perseverance. Ability to meet deadlines e.g SLA's/KPI's, report deadlines and project timescales. Able to show initiative and make decisions, referring to senior staff where required. Able to prioritise ...

lifecycle Procurement-to-retirement process fully documented and operating with no dependency on an external provider Escalation resolution Second-line issues resolved within agreed SLA, without falling back on an external IT provider Compliance administration DSARs closed within statutory timescales; Purview/retention housekeeping and licence audits completed on schedule ...

exceptional service and continuous improvement. Contribute and Work closely with the tech/engineering teams to ensure all customer support tickets are resolved within SLA’s and that customers and success colleagues are kept informed of progress and post incident reports. Develop and maintain relationships with external partners and vendors ...

line technical faults Escalating issues in line with company policy where required Administering customer accounts and supporting the sign-up process Monitoring third-party SLA compliance and processing relevant actions Managing service abuse cases Contributing to a safe, environmentally responsible working environment About You We're looking for someone with ...

Solutions Team Leader to manage our combined first and second-line IT support team in Sheffield. The role covers service desk operations, technical escalation, SLA management, and direct line management of support colleagues click apply for full job details ...

assessment sessions on our brand-new platform, configuring white-label branding, custom question types, bespoke proctor-to-candidate ratios, and cohort-specific security thresholds. SLA Alignment and Client Consultation: Act as the consultative expert, ensuring client Service Level Agreements (SLAs) match qualification compliance realities while providing practical, stress-free solutions ...

Reporting to the Consulting Support Manager, the PC is part of the team responsible for the operational side of our consulting delivery to our clients. Working alongside our Consultants, the Consulting Support team project manages ...

them. Own customer experience and delivery across orders, installations, faults and network work, measured on install lead times, first-time fix, fault resolution and SLA adherence. Plan resourcing with the team leads, clear blockers between teams, and keep every role’s responsibilities clearly defined. Build the annual budget and business … weekly rhythm of priorities, KPIs and reviews. Performance issues are dealt with quickly and fairly. Install lead times, first-time fix, fault resolution and SLA adherence have measurably improved. Churn, complaints and customer satisfaction are moving the right way, and we know our cost to serve and cost per install. ...