2 of 2 Permanent DNS Jobs in Shefford

support Diagnose and resolve basic hardware and software issues across desktops, laptops, and peripherals Carry out initial network diagnostics for Wi-Fi, VPN, and DNS issues Support users remotely using tools such as AnyDesk, TeamViewer, and SCCM Manage incidents and service requests Log, track, and update tickets in the service ...

working knowledge of Windows OS and Microsoft 365. Experience with Active Directory (user admin, password resets). Understanding of networking fundamentals (Wi-Fi, VPN, DNS). Experience using service desk tools such as ServiceNow, Freshdesk, or Jira. Comfortable using remote support tools (e.g. TeamViewer, AnyDesk, SCCM). Confidence in reviewing ...