2 of 2 Permanent Wi-Fi Jobs in Shefford

environment. Strong working knowledge of Windows OS and Microsoft 365. Experience with Active Directory (user admin, password resets). Understanding of networking fundamentals (Wi-Fi, VPN, DNS). Experience using service desk tools such as ServiceNow, Freshdesk, or Jira. Comfortable using remote support tools (e.g. TeamViewer, AnyDesk, SCCM ...

first-line technical support Diagnose and resolve basic hardware and software issues across desktops, laptops, and peripherals Carry out initial network diagnostics for Wi-Fi, VPN, and DNS issues Support users remotely using tools such as AnyDesk, TeamViewer, and SCCM Manage incidents and service requests Log, track ...